Firstcry Reviews 

Just they're giving a brown cover for packing. This is a baby shop. The gift wrap should attract the kids

Sold a fake product...said there will be a product collection and refund, and then conveniently cancelled it.

I ordered wet wipes pack of 2 for my son on 1st January. The delivery was done on 2nd January but I found that inside the carton there was only 1pc. I raised a concern and attached all the images. On 5th they accepted the concern and agreed to return the item. On 6th the courier person came and rejected the return because he was asked to collect pack of 2 as per some email from firstcry. The complaint was that I didn’t get the pack of 2 and this person is coming to collect both. He said I’ll have to inform firstcry. I called and spoke to an agent. She told that she has mentioned the issue and it will be collected immediately. Today I checked the app and found out that the concern has been closed. The communication is so bad and they just closed the issue without resolving it. I had also informed the agent that I don’t need a refund. Just to deliver the piece I haven’t received or replace it. I’ve been using firstcry since more than 2 years and this is how they treat their customers.

Nice service

Don’t buy anything from firstcry… they don’t bother about babies values & their comfort… their policies have no meaning. Their return/ replacement policy is fake. Dont trust guys. I am putting this review just to aware your guys . Firstcry app is useless.

I have ordered this product and it was not fit to my daughter. I made a return request. Delivery partner has picked up the product and product was given to quality check. QC team rejected the return by saying it is without tag and this was informed to me on first cry app in my order id . After that I asked to return my product back. They have not returned me the product, neither giving me a refund for this. They are fraud. It’s a request to all first cry members do not buy anything from them.

Even first cry support is not helping me in resolving this issue. They are saying unapologetically that they can’t do anything in this matter. It is shameful for big brand like FIRST CRY that they are unable to resolve their customer issue. They are demeaning their brand value.

And from now onwards I will never buy anything from FIRST CRY.

I ordered a baby rocker on 1st November 2025 from FirstCry.com and received the delivery on 6th November 2025. The product delivered was completely incorrect, which clearly amounts to deficiency of service.

Despite raising the issue immediately, FirstCry took nearly 15 days just to “confirm” their own mistake, which itself shows serious negligence and lack of proper grievance handling.

Even after accepting that the wrong product was delivered, the company has failed to resolve the matter till date. Today is 20th December 2025, meaning more than 45 days have passed, and the issue remains unresolved. Replacement was promised, but the process has been endlessly delayed without proper justification.

This level of delay and indifference, especially for a baby-related product, is unacceptable and may be construed as an unfair trade practice under the Consumer Protection Act, 2019.

I strongly regret purchasing from FirstCry and do not recommend this platform to any parent. If this matter is not resolved immediately, I will be compelled to pursue legal remedies and escalate the issue to the Consumer Court and relevant authorities.

⭐ **1/5**

I ordered shoes for my baby from FirstCry, but the size was much bigger than expected. The product is unused, yet customer care did not provide any proper help for return or exchange. Very disappointing experience, especially when buying items for babies. Customer support needs serious improvement.

“मैंने FirstCry प्लेटफ़ॉर्म से Tushti Fingertip Pulse Oximeter ऑर्डर किया था (Order Date: 12-12-2025, Invoice Date: 13-12-2025, Received Date: 18-12-2025)। मुझे जो प्रोडक्ट मिला है उसकी Manufacturing Date 05-2021 है, यानी यह 4–5 साल पुराना स्टॉक है। किसी भी मेडिकल डिवाइस के लिए इतना पुराना प्रोडक्ट देना पूरी तरह अस्वीकार्य और स्वास्थ्य के लिए जोखिम भरा है।
इसके अलावा ऐप में return option काम नहीं कर रहा है, ‘Next/Send’ बटन रिस्पॉन्ड नहीं करता, जिससे मैं return request submit ही नहीं कर पा रही हूँ। मैंने कई बार कोशिश की लेकिन कोई समाधान नहीं मिला।
मैं स्पष्ट रूप से नया (recent manufacturing) replacement या पूरा refund चाहती हूँ। यदि इस मामले में तुरंत और संतोषजनक कार्रवाई नहीं की गई, तो मैं Consumer Forum में औपचारिक शिकायत दर्ज करूँगी।”

Very worse experience of this company, It delivered damaged products and customer care executive always tell a lie. And also it's service is very slow and bad.
Aisa lagta hai jaise bina maa baap ki company hai or kewal customer ko chutiya banane ke liye market me hai.

I had purchased a hoodie for my son from firstcry, the product was small for him so I raised a return request. The delivery person came to pick the product and told my maid he is here to pick the dress. I also had a dress I had purchased for myself from another company pending for return. This person had no photo or name of the product he was here to pickup hence as he asked for the dress my maid handed him the dress from another company. I got a refund saying the product is picked up. 30 minutes later, I realized what had happened and called the delivery guy, he said he will return the product in the evening or next day. He then shipped it off to firstcry.
When I raised a complaint with their support, their only intention was to get their product which they asked me to courier to them and go to their warehouse 50 km away to pickup my dress.
A company that runs on online delivery telling me that they cannot ship my product to me nor they can arrange for the pickup of their own product even when I offered to pay. When I told them it was not possible for me to go the warehouse, they told me that I should send their product to them and once it reaches them, they will look into what happens to the dress i gave them. The are only concerned about their own product and have no intention of returning mine. I asked them to keep it and I will keep their product. Such a ridiculous customer care.
Never ordering anything from them again.

Initially the service was good.But from last yr delivery is been delayed and get extended continuously. Cod option is not available. Pathethic service.never expect such service from first cry

This is a fraud site scammer don't buy anything else

I purchased Babyhug diaper from First cry Shop Hinoo, Ranchi, Jharkhand. By mistake I purchased small size .After 10 min I went to exchange the size but they would not accepted it. l made cash payment. I left the pack of 84 diaper and bill there. I didn't expect the behaviour like that.

My experience with FirstCry has been absolutely horrible and frustrating. This is, without a doubt, the worst customer service I have ever encountered.

I ordered a Babyhug stroller, and the delivery person lied and forcefully delivered the product, even taking payment for an item I was not supposed to receive at that time. When I tried to return it, their customer support was completely useless.

I spoke to multiple agents, and every single one of them gave false promises and contradictory information. In many calls, I was told that I could return the product. But on calling again, they completely denied their own commitments. At one point, an agent even said that they would replace the item first and then I could return it — but when I contacted them later, they completely discarded that statement and hid behind “policy.” It was extremely dishonest and misleading.

They closed my case without any notice. After reopening it, they kept asking for “more days” only to eventually say that nothing could be done.

Their service is dishonest, unprofessional, and manipulative. It is shocking that a company selling baby products can operate with such irresponsible and unethical practices. Their agents are either poorly trained or intentionally misleading customers.

This was my first and last experience with FirstCry. I will never purchase from them again and will warn other also. They are dishonet, fraudulent, and have zero respect for customers.

FirstCry should be ashamed of the way they treat their customers. Their support system is a complete disgrace — full of lies, delays, and false assurances.

I placed Exchange request pn firstcry on 19 Oct, item picked on 20 Oct, but your courier partner never updated the pickup.

After 7–8 follow-ups via call/email, I’m still hearing the same excuse: “we’re checking with the warehouse.” I even shared the pickup OTP.

This is the second time this has happened.
I’m done with FirstCry — never buying from you again, and I’ll make sure others know how unreliable your service is.

We ordered 2 items. Only one item was shipped . The other item was missing. When we followed up for refund or to ship the missing item, they simply rejected . Fradulent company.

Ordered a toy for little one for his birthday.
But nobody contacted or no notification for delivery.
very bad experience. Customer care confirmed that it will not be delivered.So i canceled the order.

I enjoyed using First Cry for a little while upon moving to India but then had an issue where a table I ordered for my son was shown as delivered but I didn’t have it. After nearly 2 months and probably 8 phone calls with them asking for some resolution I had to drop the matter. Every time they would tell me they were looking into and the senior specialists told me they were handling it, and there was never any progress. Hate to give more money to Amazon but I’m frustrated they couldn’t resolve this issue for a pretty frequent customer so I won’t be using them if I can avoid it.

They sent the tricycle (I ordered next day delivery for my nieces birthday) with missing part and now says the product can only be replaced once it is pickup. The estimated wait time for pickup is 4-5 working days and only after pickup will they dispatch the new product which means 2 weeks of wait with no guarantee that the new product will have the missing part. And when I request for a refund that I don’t want the product as 2 weeks is a long wait and I will be out of country, they are saying it’s non refundable product. It’s a tricycle not underwear that it is non refundable. And they have no policy in place to refund if they send the wrong or missing product items. Horrible customer service. This company just cares about their profit and not customer satisfaction.