Firstcry Reviews 

PLS DONT BUY FROM FIRSTCRY ANY PRODUCTS - "Pathetic customer service" -
# automated AI attendant who is not programmed to handle all queries
# no live customer service agent facility exists
# when writing for "help" against [incompleted items received ] in order, for example, the app and website is so designed, that "it shows next/ submit" Tab as "inactive" - so u cant write to reach their team
# they have a 4-5 day return or exchange deadline, which is of no use as u cant reach customer service or fill in missing item details as mentioned above
Pure harassment , nothing else

I am having first cry club membership...seriously first cry is very irresponsible. I had raised the request on 21 October 2025 regarding the wrong item received but still the request is pending as they promise it will be resolve by 24 to 48 hours but no response from their side.My order ID is 34507151KSJBEA0C88. Kindly look into this on urgent basis.

Very Bad Delivery Experience – Too Much Delay
I placed an order on 27th September, and today is 14 th October, but I still haven’t received the product. This kind of delay is unacceptable, especially when shopping for kids' essentials. No proper updates, and the customer service is not helpful. Very disappointed with FirstCry’s service this time.
Know I cancelled my order 😞

I ordered Cetaphil Baby Wash and Shampoo from FirstCry on 12th October and paid online, but I still haven’t received it. Shockingly, the order status shows “Delivered”, updated yesterday at 10:15 PM, even though I was at home playing with my kid at that time and no one came to deliver.

Trying to get help has been extremely frustrating. FirstCry’s support only connects you to an AI bot — no human responds, and I haven’t received any email updates regarding my order.

FirstCry is usually reliable, but this experience shows that delivery issues and lack of real customer support can happen. I hope sharing this helps others stay cautious and pushes FirstCry to improve support for paid orders.

Very pathletic service & experience, no customer care to respond, got defective baby rocker and no one to accept return request and refund. Never purchase from here

Request all concerned not to buy any product online.
I requested for only one product, but they sent 4 products charged for the same. Without checking the detail, I paid the wrong amount. After complaining about the same, there is no revert from customer care. The product Baby brush & Comb combo is also non- refundable. They lost a very good customer.

The concern is refund related they say anything they like and you guys will never get a refund

I ordered 4 products and 2 is delivered only for other the status showing deliver but it is not delivered.

It's not FIRSTCRY, should be ALWAYSCRY for customers who purchase from them. I had no issues initially with great products & discounts. Lately, they started cancelling all my orders stating that their SYSTEM concluded that I was buying for commercial purposes. I was just buying for me & my relative. We both are collectors. Inspite of being a paid member, they cancelled all my orders today & some of yesterday. Their stock seems suspect. Absolutely no transperancy, no customer care & no number to contact. Really frustrating !!

Mera experience first cry ke sath worst tha etna bakwaas app hai. Please esh app se kabhi bhi kuch mat lena . 9 sep 2025 ko maine 2 kids wear order kiye the 13 ko deliver 1 suit hua but app per dono suit deliver show ho rha tha. Maine query raise ki but koi response nhi aya and khud se hi kuch dino mein app per query resolved and close dikhne laga.
Pls koi b esh app ko apne phone mein bhi mat rakhna.

Extremely Disappointed – Feels Like a Scam!
Returned correct products, yet FirstCry falsely marked them as “wrong item returned” and deducted the amount. Worst part—they didn’t even send the products back. No proper support or explanation. Feels like a scam where they keep both your money and the item. Extremely disappointed. Be careful when ordering or returning anything. Their return policy lacks transparency and fairness. I’ve lost trust in the platform. I see many people facing issues with delivery and returns. I will be filing a consumer case to bring the company to their senses.

Reason for not delivering the product
Ordered an Item from FirstCry
OrderNumber : 38963487DGC03488F4VIEW

It was to be delivery by on 13th of September but they are giving fake reason & not delivering product.
Had a Bad Experience. Dont have partnership with first cry Kolkata Newtown.

First cry is the worst company I came across , I ordered a tricycle for a baby’s 1st bday and it never delivered , it’s been more than one month I got no update from their team , I sent daily mails of minimum 20 to each their courier partner and first Cry , they make
Their customers cry , you never never receive a calm back from their agent , only chat bot, only automated calls , I wonder how they run that stupid shameless business

I purchased tricycle. Delivered the defective product. I asked for the replacement, they just send a technician for the checkup and today is the 8th day still no replacement or update is given. Very very poor service. When you call them their useless AI reply you like a man without brain. Only 1 time their executive talk on call and cut the call with misbehaving. Now when again I ask for replacement they say the time period is over. Never never trust this company. I made a mistake you please save your self from it.

No one is responsible for the defective product I received. I waste my money. A big NO to products from this company.

Not even worth 1 star. Ordering from FirstCry feels like we have to do the delivery ourselves. Very poor service and extremely disappointing experience.

Absolutely pathetic experience with Firstcry. The delivery was a complete disaster—late, careless, and not even close to what was promised. On top of that, the so-called "customer service" is a joke: unresponsive, unhelpful, and downright rude themselves. It feels like these people don’t care at all about their customers once they’ve taken the money.

If this is the level of service they think is acceptable, they shouldn’t even be in business. Save yourself the headache and avoid this company at all costs.

Recently I have returned one of the product . Within same day of receiving. After waiting for 2-4 working days they tell me you have courier it by yourself n have to bear the charges . How ridiculous is this ! There is lack of response from there end . They are least concern about it !

Worst customer service from first, they had put some other image on the item and they have delivered a different item and the team says they have provided the correct item, without even doing a proper analysis of the item. I had ordered Pampers all round protection and they delivered Pampers anti rash which the stupid customer service team does not understand

Sundari is good service

It was an awful experience as we had ordered two things one thing was missing and there was only one thing and there was a big whole. I am sure that some worker has stolen it from it.