Firstcry Reviews 

Bad service, damaged product, not responding for replacement,highly disappointed

Jashanpreet singh is good cro and other staff members ❤️

Best staff members

Extremely Disappointed with FirstCry Bangalore Customer Care Service!

We ordered a Babyhug High Chair from FirstCry on 5th August. At the time of ordering, it clearly showed "Next Day Delivery", which was the primary reason we chose to purchase it. However, to our utter frustration, the product was not delivered until 11th August — almost a full week late, with zero proactive communication or updates from FirstCry during the delay.

To make matters worse, when we finally received the product and attempted to assemble it, we discovered serious issues. (Add the specific issue here, e.g., missing parts, defective components, wrong item delivered, etc.)

We immediately reached out to FirstCry's Bangalore customer care, and their response was absolutely pathetic. No urgency, no accountability, and no helpful resolution. The representatives were apathetic, unprofessional, and seemed completely disinterested in resolving the issue. Multiple follow-ups led nowhere.

For a platform that caters to parents and babies — where timeliness and product reliability are crucial — this level of service is unacceptable and irresponsible.

Never trusting FirstCry again. Strongly urge others to think twice before ordering from here — especially if you're relying on timely delivery and expect even a basic standard of customer support.

🚨 Consumer Alert 🚨
I recently placed a COD order on FirstCry.com for 2 items, but when I opened the package, only 1 item was inside. On reporting this to FirstCry, their response was simply that they had shipped both — and they refused to take responsibility for the missing product.
Really disappointing customer service. Just putting this out here so that friends and fellow parents double-check your FirstCry orders at the time of delivery to avoid such experiences.

I purchased a 8-10 old fit reusable diaper for my 7 yr old son. The product is extremely TIGHT & SHORT. Upon calling the customer care, all they said was that they CANNOT help.

Never buy from them. All they care is to get the business and not resolve customer issues even if its their fault.

Very worst service in Tirunelveli branch

Absolutely terrible experience with FirstCry — never trusting this platform again.

I received a call from their agent offering a 50% discount on diapers. I ordered two packs based on that call. Once delivered, I opened one pack and found torn, defective diapers inside. To make things worse, when I checked the app, the item was marked as non-returnable — something never mentioned by the agent during the call.

I submitted a return request with proper photo proof, and then they called back to say they would compensate for one item only — which I reluctantly agreed to. But guess what? The next thing I see on the app is that my request was REJECTED, stating "no proper proof" — after they themselves confirmed compensation!

This is pure fraud and manipulation. FirstCry is deceiving customers, hiding return policies, giving false verbal promises, and then quietly rejecting claims. Their customer care process is a joke, and their agents are misleading people over calls.

If you care about your money and sanity, avoid shopping from FirstCry.

So the thing is I have been a very loyal customer of first cry for like 7-8 years and had ncer been disappointed with the products or services. However since this year first cry has deteriorated their services so much that I am impelled to call them frauds.
What happened is that in January 2025 I had purchased a pair of clogs for my 2 year old and the size was a little big so I placed an exchange. Now the old product was oicked up and a new size was delivered to me over the bext few days. Next in May 2025 I placed a fresh order and the very next day the order was cancelled by first cry and less amount was refunded to me. I called up customer care and what they told me was really shocking and surpising. They said that their warehouse has reported that the order that I exchanged in January was not the same as delivered to me and that they had received some other product. I enquired them that if that was the case then why did they gave me the right product in exchange, and that how come they have realised this after 5 months, to which the executive had no answer.
Moving forward recently in May and June I placed another order and the same case was repeated. They automatically canceled the order and refunded less amount citing the same reason.
Just imagine the agony and mental distress I faced being a long term loyal customer of first cry who has shopped for lakhs in the past years.
I don’t know what to say next. Anyways I have now stopped using their website completely and would never recommend anyone for the same.

I would give a -5 if allowed. The customer service is pathetic. They don't even try to read email and understand a customer's issue. For people living abroad shoppre type services are boon. But they classify it as bulk and automatically cancel orders. For years they are telling same response. Not trying to learn or upgrade at all.

Repeated Delays and No Accountability Firstcry

Worst service experience – deliveries are never on time, and emails to the grievance team and management go unanswered.

They continue to rely on Expressbees, despite multiple failed deliveries (over 8 times).

This has caused serious inconvenience and financial loss. The management and escalation system needs urgent improvement by Firstcry team

I am absolutely appalled by the experience I’ve had with FirstCry. I had ordered a baby bassinet with the expectation of receiving a safe and quality product for my newborn. Instead, what I received was a damaged item, with packaging in terrible condition – completely unacceptable for a baby product.

It’s been over two weeks since I raised the issue, and despite sending multiple emails, detailed photographs, and even videos of the damaged product, FirstCry’s customer care has been nothing short of pathetic.

Instead of resolving the issue promptly, your team seems to have made it their mission to delay, frustrate, and emotionally exhaust customers. Every time I respond with what you asked for, a new request follows: "Please send a different angle," "Please record an unboxing video" (how am I supposed to unbox again a product I’ve already received damaged?!). It’s clear that your strategy is to stall and wear the customer down.

The damage is clearly visible in the images, yet your so-called “support team” seems either grossly incompetent or entirely indifferent. I genuinely wonder if the people handling these requests even understand basic customer service – or are they just a bunch of untrained kids behind the desk?

For a platform that claims to cater to parents and babies, this experience has been deeply disappointing and emotionally taxing. I expected care, empathy, and professionalism. Instead, I received carelessness, ignorance, and sheer negligence.

FirstCry, you have truly failed – not just in delivering a product, but in every possible aspect of customer service. I will never recommend your platform to any parent, and will be sure to share this experience widely so others don’t have to go through the same nightmare.

This is in reference to my recent order with first cry. I had returned one of the items from my end with an OTP based reverse pickup to a courier person assigned by First cry. I haven’t received the refund for the same because they lost the return parcel from their end and they expect me to bear the expense for it. This is absolutely ridiculous and unacceptable. Even after repeated attempts to recover my money, all they did is say sorry we’re unable to provide you with the refund this time. I regret buying from First cry and suggest everyone else to never buy from them because they’re only trying to rob us and make us look like a fool.

I brought some baby products which requires assembly Service i paid 149 rs each product for that after delivery they send otp for that but after 2 days of delivery they cancelled it so now i cant return that product worth of 5000

i will give one star because of the delivery reason. pathetic service to resolve the problms delivery service is bot upto the mark. i ordered product on 6th july it mentioned nxt day delivery bt it was delayed and today’s 11th july i didn’t received my product. this is the 3rd time with us

FirstCry became fraud company.
I bought some products from firstcry. firstly i received them very late i.e after 15 days late than expected date. Now I have to return one of the product, return approved but no one is coming to take the parcel, they postponing the date. Now it automatically cancelled the return and now they they showing return time expired
. No response for many queries I send, just auto generated acknowledgement massage I am getting.

DONOT ORDER FROM FIRSTCRY. This was the first time trying out this company and had a terrible experience. 2 orders never received after 3 weeks of wait. And 1 product received and returned but they claim they never got it from their end and are not refunding the amount. Customer service agents are a joke! Feels like we are speaking to parrots who are trained to repeat statements without actual resolution.

Very bad experience pathetically headache to buy something for our kids this type of service almost 2 weeks gone but yet not got the product delivery at my place no one is having courtesy to call and ask whether customer got the delivery or not it's social media platform otherwise I should want to use very bad and abuse language for this company they tieup with xpressbees they all are same it's my fault why I bought the product from here third class experience never ever purchase the product from here

I placed multiple orders on FirstCry at the same time. While most items were delivered without issue, one order (a kurta set) was never received, despite the system showing it as delivered.

I promptly contacted customer support and followed all provided instructions, yet my refund request was denied without a valid explanation.

A formal complaint was submitted through the National Consumer Helpline (Docket No: 7298899), but unfortunately, there has been no response or resolution to date.

This experience raises serious concerns about the reliability of the order fulfillment process. I expected better accountability and customer service from a reputed platform like FirstCry.