First Vehicle Leasing Reviews 795

I was able to order my car with ease and was guided throughout the whole process by Ruth, from order to delivery. If I had any questions, she and the team were able to readily answer them in an efficient and friendly manner. Would certainly recommend!

Exceptional seamless service from start to finish. The staff were so helpful answering any questions or concerns put to them. The processes were straight forward and we received our new car within 3 weeks. The gentleman who delivered our car was also friendly, helpful and caring. I cannot recommend this company enough. 5 star service.

Staff very helpful and organised. Kept informed while waiting for my car - delivered on time and without a hitch. Added to which, everybody I spoke to at First Vehicle Leasing was very friendly and answered any queries I had. Five star.

My experience with the company was okay until I decided to cancel my lease contract. The FVL contract stated that I am entitled to a partial refund of the processing fee if the contract is cancelled within 14 days . I have contacted the company many times to enquire about my refund, but they are ignoring my emails and my request. Their approach to customer service is poor and disgraceful.

Very friendly and helpful team, always willing to help and talk through the process. As a first timer, very happy with the support I was given through the whole process

Peter Sherry was terrific, 5 star rating, really responsive, and a gentleman! Highly recommend giving him a call on 01417632950 for all your leasing needs.

I recently completed a new lease agreement within a week, in a fuss-free transaction which was delivered in a professional and friendly manner, and at an extremely competitive price. Highly recommended.

Gentleman that delivered the car was great, he provided everything that was needed and explained the car very well.

I found First Vehicle Leasing to be very good to work with. Their sales approach was to listen to what I was looking for, answer questions, provide quotes and then leave me to make my mind up as to what I wanted to do, and it didn't seem to matter how many times I asked. Once the vehicle was ordered, their communication was good, keeping us updated. The only wrinkle came in the form of the supplying dealer. It is worth saying, the car was delivered in line with the original estimate - however, there was a suggestion we could get the vehicle earlier, which got pushed back a couple of times until it arrived on the originally projected date - so - not a fail - but a bit of an issue with expectation management. Other than that, it's been a smooth, easy and enjoyable experience to lease our car.

Reece and Shannon made the experience exceptional with great customer service. Answering any questions I had with clear guideline too

Couldn't help out enough , delivery drivers were both polite an courteous, would definitely recommend

Having dealt with Peter Sherry years ago I decided to get back in touch with him and I couldn’t have had a smoother easier experience in getting a new car and what a car I got! I couldn’t be happier and very grateful for everything he done for me. Above and beyond helpful

Georgina went above and beyond to try and get me a vehicle sorted. Always kept me updated and was clear in the feedback and what each step involved. Credit to the team at FVL.

Recce Barratt was exceptional in the process of getting the vehicle. Seemless process and very competitive pricing.

Whole process without fault.Within 24hrs of making enquiry I had delivery date for vehicle,Very personal treatment..

This was my first experience of leasing and it was overall good but seemed to take ages

Peter was fantastic from start to finish. Credit to the company and would not consider going anywhere else in the future. Ken

Initially I thought the customer service and ease of of the process was great, but as soon as there was a problem with their supplier I got nothing but excuses and silence.

No follow up on promises, being told that I was lucky that the delay getting my car wasn't longer and not even an apology for not sending me things like they were supposed to do.

In summary, all good until they needed to either show up or show some accountability. Very disappointed and I wouldn't recommend as it seems like they have no contingency plans if there's a problem with their suppliers and no oversight to ensure customers are kept informed or promises are kept.

Very easy process, great communication throughout.