Maidenhead Aquatics  Reviews 

My experience in the Wilton store today was unacceptable. I was planning to buy 6 malawi cichlids and asked an assistant about some unusual looking labs they had. All I could get was they must some sort of hybrid. Whilst I understand there are other jobs to complete this assistant could not have been less interested in serving me. Well its your loss I will spend my money where it is valued. Avoid this store if you don’t like poor service.

Can't fitted my new fish in my bike bag so very nice member of staff bought them to my house

Great Customer Service

I needed a small part for my aquarium which wasn’t available to buy in my local store or online. Managed to find a phone no for sales at St Albans and couldn’t have received better service. Thankyou so much to Jaime who not only went out of his way to source this item but then sent it out free of charge, paid only for postage. I always use my local Maidenhead Aquatics for any purchases and will definitely continue to do so. Thanks again Jaime.

The staff at the MK branch are fantastic, friendly, welcoming, knowledgeable, and always happy to offer advice. Customer service has consistently been excellent.

Unfortunately, my experience with the livestock has been very disappointing. Of the five fish I purchased, four died, and the only survivor was from a different tank. When we later returned to buy more fish, the original tank had been placed under quarantine, which was concerning.

I was also disappointed to be told I couldn’t receive a refund because I hadn’t brought the dead fish back to the store. While walking around, we also noticed some tetras showing signs of white spot. Sadly, because of this experience, I won’t be purchasing livestock from there again.

I would give zero if that was an option...

I went to the one in Cherry Lane kidderminster yesterday. In almost each tank there was a dead fish.

When we ordered some fishes, we wanted some specific colours, that guy (no hair, big belly and a goatee beard style), told us that he can't be picking because the fishes will be stressed out, we told them we were not happy with the picks and he was so rude, he literally picked the fishes he wanted to pick from the tank, completely ignoring my wife, daughter and myself instructions.

That guy should not be working there, he was so rude, totally unacceptable behavior.

I have never experienced that type of behaviour in my life from anyone working in a shop.

There Norwich shop sells same old fish over and over these days you really should as manger looks to what is in trend, have lived in US they seem to get in what people are trending to with the result better sales for the shop in their aquarium shops over there, UK is so far behind US and Europe aquarium shops.

The manager couldn't have been more helpful
My impeller had broken and he found us one that would fit and explained how to fix it
( My daughter and I had no idea!). Well, came home fixed it and we now have a pond full of happy fish. Thank you

Very knowledgeable people great help with plants for our pond, served by felicity, excellent, the Ferndown branch

I broght a black moor from Maidenhead aquatics hicksead,when I got into the car i noticed it wasn't acting tight but put it down to the trama of just been abducted,added it to my already established tank and it stayed at the top,by the next morning it was dead,I got in contact with them and they said to bring in a water sample so I did,they done 2 ammonia test strips that were already green and one stayed the same colour and the other went very green so they said the fish death was my fault,I went home and ordered a proper test kit form amazon and surprise surprise the water was fine,so I contacted the head office and only then did maidenhead aquatics offer to do something.

I have to say Jamie at the coventry branch was a very knowledgeable informative young man
I wanted to purchase something to help clear brown water in my pond Jamie was very thorough in pointing out the treatment I could use to help elevate the problem I left the shop a very happy man purchase in hand
Cheers Jamie
Regards phil

I was in St Albans to change my Fluval Light which is in warranty and they didn’t charge because they realised my light is good!
If you have warranty buy mew one!

My negative rating refers to the quality of the livestock provided and the level of knowledge shown by those working at the branch.
I purchased 6 guppies and 4 pearl gouramis one of which had clear signs of fin rot when properly examined at home on arrival. The fish were purchased from the Chester branch.
Within 3 days 1 guppy was dead and the entire tank (6 cherry barbs and the above new fish from Maidenhead Aquatics) had developed fin rot within a few days, the guppies were flashing and rubbing on the sand and the gouramis were swimming very close to the glass with their sides rubbing it. 3 days later 1 more guppy was dead.
I spoke to the shop on the phone regarding the issues and was told they'd replace 1 guppy. On arrival at the shop no one was aware of my call and I had to make a case for not paying for the fish I'd been told would be given as a replacement. Made me feel like a beggar and it was apparent the shop assistant believed he was doing me a favour, when in reality the replacement was agreed upon on the phone.
The replacement guppy is now dead and I have serious concerns on the quality of the livestock and the level of care provided as 43% of the guppies I bought have died, and the fin rot came from the fish at Maidenhead as the cherry barbs were healthy, showing no signs of illness.
Also regarding the care promise on your website which states you will help solve issues and provide advice: I brought in a water sample as required and all the assistant did was so a dipstick test which I can easily do at home, nothing else was done, no actual advice or help. Basically your care promise is empty if your staff's level of knowledge is the same as that any amateur fishkeeper can acquire by doing a Google search.
I would urge the public to not be taken in by the variety of fish on show and the flashy nature of the livestock, in my experience the fish are not healthy and the staff are not more knowledgeable or expert than you or I could be through a simple online search or through reading a fish keeping manual.

These people sold me diseased Rummy Nose Tetras that infected my tank with WhiteSpot. Absolutely appalling, a report has been submitted to Trading Standards.

The staff pretended they quarantine their fish, which they DO NOT.

Avoid at all costs.

Bought 9 gold fish 1 survived, had water checked, girl charged a pound even after I said fish were dying. Water was fine .
Won't buy from there again.
Had some from a friends pond all healthy and growing. Don't waste your money at percy throwers.

Tong Garden Centre, Bradford. Bought tropical fish from here for the first time last week. Really good service, and the fish great. Bought 6 Odessa Barbs, 3 Black Ruby Barbs and 6 Rosy Barbs, all good healthy fish. Highly delighted, will definitely use them again in the future.

I bought a fish tank from them. The filter became noisy - and contacted customer services. Sent them videos and sound recordings. Fish tank 2 months old

There response. send the filter in is the only thing we can do.

Errrrm - the fish will die - how is that in anyway a resolution.

Terrible customer service - do not buy from them!!

I have been dealing with the Thatcham outlet for the past fortnight.

My Oase 5500 pump was working intermittently and I went in for advice. Regrettably, after ordering in a new impellor, it still failed to run properly, so I bought a replacement pump of identical capacity. At £235 it's a fairly major purchase but the pond is dead without it.

Darren honestly could not have been more helpful and the other staff were all pleasant, polite and interested as I tried to fix the issue.

It's so easy to go the larger chains and just buy a new pump - yes, it would have solved it, but I'd have wondered if I was giving up on my old one too easily!

Thanks once again - excellent all round.

I've bought from the Burton Latimer store multiple times and been in on several occasions when I did not buy. Some of the staff are very helpful but most of them are not. Today, the woman I was redirected to was down right rude. She became snarky and aggressive when I asked about a store credit for bringing in fish. It was unnecessary and caught me off guard after I had already been led to believe bringing in fish would lead to such an exchange. She implied I was a liar when describing the individual who lead me to this belief and then stormed off. She's not the only woman working in this store that has been unpleasant, but she is the worst. Only 2 men have ever been truly helpful there.

i wanted a living coral.the prices marked was very confusing .£50 £70 £80 the one i wanted was at the back of the display .when i asked for that one i was told it was £140.i asked about the price tags and was told it must have fell of .so i picked another one in the £80 rack but was told that was £100 and the price tag had fallen of .i didnt buy any .i then looked at the marine fishes and there was a puffer fish clearly in distress with most of its tail rotted away .the tanks were not of a standard i would expect from a specialist marine retailer .i wont ever go in there again .i have spent hundreds of pounds in the norwich shop but never again .dont waste your time going when the livestock it poor