Maidenhead Aquatics  Reviews 

Bought a “brand new” barrel from this shop, we checked the lid and it was on tight. By the time I had got home the barrel had nearly half emptied over the boot of my car, when I rang the store the poor staff were left to deal with it after they called their management. I then emailed above the shop and the shop accepted liability and then back tracked and called me a liar in no uncertain words. Once I sent a letter before claim for small claims court for the damage of salt water on my boot and what was in my boot, they agreed again to replace the damaged items and then proceeded to ignore me, but did tell me over the phone they wished I sorted it directly with them and I can only assume this is so they could go undetected in their nonsense by higher up. The worst customer service from the store manager and area manager I have ever encountered in my life.

Been into the store multiple times had an amazing experience every time I’ve been in, as soon as you walk in the staff are super friendly and very helpful and you feel welcomed in, especially Rob who has been helpful with every situation I’ve had whether that’s pond or fish tank enquiries, he has a wealth of knowledge which is incredibly helpful and he is very understanding, overall an amazing store would highly recommend to anyone, will definitely be returning, a big thank you Rob. 🐟🐠👊🏼

I rarely leave reviews yet I have to give a big shout out to Scott at Maidenhead Aquatics Cardiff, he made the whole experience, both over the phone and in store an absolute pleasure. Credit where its due!

Couldn’t even send out a gift card after 2 weeks. Kept trying to blame the postal service after not realising that another person from the company had told me that the lady who deals with the gift cards was off sick. Passing the buck. A sure sign of a terrible company.

All I can hear is swearing. They can't be bothered , sold my partner and obviously sick fish , they don't care , we do , absolutely awful , I hope the other branches aren't the same , they don't deserve a job, now got 30 quid voucher which I can only use there? So can buy more sick fish ? Money not important, welfare of fish more important

TERRIBLE. My 600l tank burst, I called maidenhead tong for a new tank and the sales person I spoke to said he had an aqua one horizon set (tank, stand, filter, light and heater) in stock. I reserved this tank on the phone so I could collect that evening after work. I arrived at maidenhead and paid £300 for the tank which clearly states on the box "WITH STAND" i arrived home and began unboxing and quickly realised there was no stand. I called maidenhead and they told me the stand is an extra £140!!! Now I have a tank on the floor with my fish in as I had no where else to put them. DON'T USE MAIDENHEAD AQUATICS!!!

Brought some fish for my pond and the young man told me the best way to get rid of the Heron that decimated my pond in summer even with all its protection. Knowledgeable friendly and got me a discount thanks very much buddy

I am from Milton Keynes and I have got to say the Woburn sands shop is the best in the mk area and have stopped go the Milton Keynes ones as there not as clean and always got dead fish and never cleaned out for ages.

Purchased some fish at £9 each and they had a lot of babies. 30 ISH survived. Called to see if they would take them and they said yes but would not pay for them. No problem totally understand that. When asked if they could send some bags to transport them in was told no I can buy them online. Was a bit surprised considering they would be selling the fish on at £9 each pure profit.

Bought a tank today on click and collect waited half an hour at store but had to leave as had other things to do will be cancelling order and bye elsewhere staff not helpful very dissatisfied

NEWPORT SHOP ..BROUGHT MARINE FISH AND CLEAN UP CREW
KRISSY-LEE WAS VERY HELPFULL
FISH ARE ALL DOING WELL
WILL VISIT AGAIN

Recently used gosforth/ponteland stores for fish and tanks & accessories. And all has been good. Only 4 star as one early visit was a bit abrupt put after returning recently it was a much better experience

After waiting 20 minutes just to be served and Kidderminster store I decided on buying 5 wreck fish at £160. Expensive I know but it’s what I wanted. After getting home one was dead before I even got them in the tank I phoned the store only to be told if I don’t bring the one back today I’ll not get a refund or anything I couldn’t return that day as I was going to work.
Disappointed to say the least I’ll shop elsewhere in the future

Ordered some plants online on a Wednesday 15th Oct, come Friday 17th ive had no notification regarding the plants being dispatched and posted so i emailed them and they said i would receive them next week by Friday 24th , not good enough i ordered plants from 3 different places on the same day i ordered from here and i received them all by Thursday/Friday the same week so i asked them to cancel and refund me.
On Tuesday 21st 4 days later i had to contact them again because i hadn't received my refund, the reply said ive been issued a refund today.
Had i of not noticed they hadn't refunded me 4 days after asking for the refund they may not of bothered at all.
Slow to post your orders and just as slow at refunded you, i will avoid these guys in future and i cannot recommend them they appear to be complete jokers.

[Reply to the reply]
The guy who dealt with the cancellation and refund was called Dale on both emails.
I think the timeliness for dispatching plants needs to be made more obvious before ordering, there's plenty of places to buy plants that dispatch and deliver live plants within 2/3 days of ordering i would never order plants and wait up to two weeks for them to arrive unless the plants are super rare and impossible to get hold of elsewhere, i especially would not pay £5.99 for such slow dispatch and delivery service of upto 14 days.

I always use this store but was pleasantly surprised on my last visit as the lady who helped me really went out of her way to sort my problem out ( my dog had chewed through my cable for my fish tank lights).
I intended to purchase the whole lighting unit but the size I needed was not in stock and she then she suggested may have the part I needed in a box full of spare parts.
Bingo ! Works perfectly and saved me buying the whole unit
Sadly I did not catch her name, but the lady had an accent, short hair and was middle aged and she made my day, thank you

Normally a great shop to visit. They didn't have the thing in store I needed so was told to look online I did .page says if you order before 3 o'clock you will get the next day ..so one phone call and 6 days later still waiting for my one day order .

Most abrupt service from abbie .marine tank fish covered in ick (white spots) took my water to be tested they used there own tank water and said my water had amonia and nitrate when the water hadn't even seen a fish will not be returning using a tropical test kit for a marine tank

Maidenhead aquatics Dartford….we had a great experience learning from Alex about not just the set up but also different fish! We are new to this with 2 excited children wanting fish for the first time and Alex made the process a lot easier. We now have a great set up and starting to grow our family of fish gradually. The store are always there to help and answer any questions in person or over the phone.

On our visit last week, my son asked a young member of staff to prepare three Chocolate Gourami fish for us, as they were on offer, ready for when we had finished looking around the garden centre. When we returned to the counter, the fish were already bagged up and we paid for three. However, once back at the car we checked the bag and discovered that only two small fish had been given to us.
I immediately returned to the store to resolve this issue, while my son waited in the car. I spoke to a blonde woman with a foreign accent who was extremely rude, abrupt, and unprofessional. I explained that we had paid for three larger fish but had only received two smaller ones. Rather than calmly assisting, she raised her voice in an aggressive manner and repeatedly asked what water the fish would be kept in. I explained that my son is a proficient fish keeper and had already discussed the tank with the previous staff member. Despite this, she continued to talk over me and stated that if the fish were to die, the store would not replace them. Her tone and manner were completely unacceptable, leaving me distressed. Eventually, I left the store with the correct fish.
Unfortunately, when we returned to the store on 30th September to purchase lava rock, the same member of staff acted in an even more humiliating manner. As soon as she saw us, she loudly told a colleague — in earshot of both myself and my son — that we had been “stupid” the previous week for not checking the fish before leaving the store, then coming back in, and that we had been “awkward” customers. When I asked her directly if she was referring to us, she laughed in my face and said yes.
This public humiliation was completely unnecessary and deeply upsetting. I already live with Parkinson’s disease, which can make me feel vulnerable and anxious in public situations. To be openly mocked by a member of your staff in front of others left both myself and my son embarrassed and distressed.

Bought a number of fish in their Radyr store on Saturday, looked in the tank yesterday (Monday) and the pleco i bought was dead. Not happy but not a problem as the other fish are thriving and I assumed that as it was within 3 days I'd get a replacement or refund. Was fobbed off by someone who sounded like he didn't even know what day it was, never mind anything else, and he muttered something about coming down in Saturday. I gave up and hung up. Nice place but the staff don't sound professional at all