Five9 Reviews 732

Very productive and easy to use. Love all the time Five9 saves our staff

Five9 is a great company to work with. We have experienced great people from sales to implementation to support. I would highly recommend Five9 to anyone looking for a call center solution.

They have been easy to work with and flexible to fit our company's needs. From the Sales Team to Intgration and post support, a great group of people to work with.

Easy to use. Priced right.

We have been on Five9 for five years. They still treat us like a new customer and accommodate everything we ask for!

The Five9 Platform is easy to learn, easy to use and has top notch support for more complex issues. It is easily customizable and can handle both inbound and outbound calls. Additionally, it can manage email and chat functions and has a very robust reporting package. The functionality encompasses anything you can think of doing, and handles it well.

Dependable, Flexible and User friendly.

Five9 has met our needs when other companies have not. With their robust reporting to their interactive client, we have exactly what we need. Support is also on top of issues within a great time frame.

Thus far Five9 has been a great asset for our daily operations.. I'm not sure any other system could meet our needs like they have been able to do.

At first glance a great solution. We were assured the system integrated with our CRM, Zoho seamlessly. Several attempts and many many hours of phone calls and it turns out the system did not integrate as well as promised...which is absolutely OK under many circumstances! The issue is they will not refund your money. I would have given their system another opportunity at a later date, but the cards were shown and they did not do the right thing.

Five9 is a great and reliable sales tool. We have had zero downtime and it's really easy to use.

Great phone software, very reliable, and the new web version looks great!

Five9 has an average call quality and decent reporting capability. Reporting is not always accurate though. Dashboards are rarely accurate. Support blames this on network even though it happens when testing on different networks. Call log reports only go back 60 days, they charge $1000 to retrieve data. This is covered in a data retention policy. Be sure to READ EVERYTHING. Five9 charges for every little thing possible.

I have one year working with Five 9 ... I'm really glad that the service from support team is in constant improvement to give us better response
Also our principal contact Jonathan Moore, always with the best attitude to help us if there's any issue with FIve9

Five9 is the best phone service out there. Easy to use service and a support team who is readily available at all times for assistance.

All Five9 tech support personnel are very knowledgeable and willing to help even to the extend of basically 'hand-hold' you to setup or troubleshoot anything.

All Five9 tech support personnel are very knowledgeable and willing to help even to the extend of basically 'hand-hold' you to setup or troubleshoot anything.

I really appreciate the team when we have issues pop up. The responsiveness is really nice.

Started Five9 July 2017. Have every feature available. Love the cloud it provides. Never has a issue with service or tech support.
Excellent Rating.

Our partnership with Five9 improves each year. Without question, Five9 has made the growth we have experienced possible.