Five9 Reviews 732

Worst customer service ever! 7 years salesforce admin and I never had such horrible experience with antipathetic techs.

Update:
We getting some Apex code errors - tech support try to solve it for 2 weeks, after 2 weeks they set me up with professional services... 30 min call, which I explain my issue, the answer was "go read the admin guide" (1000 pages). issue never solved.

We pay for List Sync Plus, by Five9 docs this what we need to load custom objects, but we get APEX code error, and Five9 ask us to pay for bug fix?

Enjoyed the implementation team that I have worked with. Would like to see more web based administration tools, that way I could access when I'm not at my computer, specifically tablets and phones.

It's a good program that works a good percentage of the time. There are a few hiccups along the way but their engineers do tend to do a good job of fixing the issue within a 24 hr period.

They are at least one of the better phone systems out there and I do like their abilities for integration into many systems.

Five9 has let me maximize productivity since the first day I implemented it! I can custom create any campaign I need to get the results I want. My sales team loves it as its very user friendly. Fantastic!

Five 9 has gained some favoritism with me over the years. During our launch we had several outages with delayed responsiveness or non-customer-centric support during after hours.

Over the last several months, the company has increased in quality, responsiveness and prior correspondences regarding planned downtimes.

I believe the company will have my 4 stars very soon...just a really rough start in our relationship.

keep doing what you are doing - great service and commitment to clients

Your staff is very friendly and helpful. We did have some hiccups, but I am satisfied since they are resolved.

My experience with Five9 has been exceptional. From discovery to implementation the amazing talent at Five9 makes the transition smooth and seemless.

The product(s) offered by FIve9 work great for our teams. Also, the service we receive from our Account Manager, Technical Account Manager, and service reps is top notch. Someone is always available when we need support.

Our experience has been very positive and we will continue to use Five9 in the future. I can highly recommend Five9.

Very good software and has moved us further in our call center efficiencies. Good reporting and metrics to help provide better visibility to the success of our calls.

Five 9 has been very responsive whenever requested.

Five9 is the best vendor that my company utilizes.

It works for us. A little outdated and not user friendly. But it works and has little downtime or big errors.

We have used Five9 for years. They are a great company to work with. I would recommend them if you are in need of a service like theirs.

The employees at Five9 have been great to work with. The support team is very responsive and always follows through to the resolution of any issue.

very reliable, best customer service in the industry

overall great experience. 5-9 is always running smoothly

Our company has been using Five9 for a little over a year. The program itself is amazing and works beautiful. There are some wrinkles in customer service and I can usually solve my problem myself before they can identify what is going on. There are too many steps in the process. Otherwise, great.

They've done all we could ever ask for and so much more. Making my life and those I work with simpler each day. Five9 will always be one of the better companies I've worked with.