Being reminded about an upcoming Product transfer by the BDM is excellent, it demonstrates they're on your side looking after both minr & the clients best interests. If only ALL lender adopted the sam... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Service I have had a number of cases that I have submitted to Fleet. My Business Development Managers have been amazing with their support (Katy & Emma). The most recent case that offered, Daniell... Toon meer
Bedrijf heeft geantwoord
Extremely slow. I had to continually chase for updates. Underwriter was on holiday and nobody picked up case whilst she was away; I nearly gave up and re-submitted to another lender. They insist... Toon meer
Bedrijf heeft geantwoord
I really like Fleet and particularly this time for their no nonsense honest approach. All staff I conversed with are helpful and informative
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Fleet Mortgages
Geschreven door het bedrijf
Fleet Mortgages is a trusted name in the buy-to-let market, helping its intermediary partners achieve successful outcomes for their landlord clients. We're a specialist buy-to-let, intermediary-only lender, and we were acquired by Starling Bank in 2021.
Whether your clients are looking for Individual, Limited Company Buy-to-Let mortgages or seeking finance for HMO/MUBs, Fleet Mortgages is well-positioned to help your clients with the right solution for their needs. Our professional team has exceptional market knowledge and a wealth of experience within the buy-to-let sector.
Start the buy-to-let conversation with Fleet today.
Contactgegevens
Flagship House, Reading Road North, Fleet, Hampshire, GU51 4WP, Verenigd Koninkrijk
- 01252 916 800
- www.fleetmortgages.co.uk
4,3
Uitstekend
266 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Average
Fleet used to be efficient and easy to deal with, unfortunately, that's not the case today. Common sense has disappeared and replaced by over zealous underwriting to an extent is simply doesn't make much sense.
5 februari 2026
Antwoord van Fleet Mortgages
Thank you for taking the time to leave us a review. We're always looking at ways in which we can improve our service, so we will share your feedback with the relevant team.
I wouldn't recommend them
Incredibly fussy lender requiring reams of paperwork for a buy to let mortgage.
Even though we had shown the client had a good current income and over £800k in the bank (more than enough to buy the subject property twice), the lender wanted such things as proof of income from 2021. Utterly ridiculous and unnecessary on a buy to let (or even residential). Embarrassing criteria and a waste of everyone's time.
12 januari 2026
Antwoord van Fleet Mortgages
Thank you for your feedback and we’re sorry to hear about your experience. At Fleet Mortgages we're always looking at ways in which we can improve our service, so we will share your feedback with the relevant team.
Underwriting is a nightmare
Underwriting is a nightmare
Loyalty Product process for existing customers is a joke
5 februari 2026
Antwoord van Fleet Mortgages
Thank you for your feedback and we’re sorry to hear about your experience. At Fleet Mortgages, we take feedback seriously and we are constantly looking to improve the way we do things. We would like to find out more about your case so if you would like to discuss your experience further, please contact our Complaints team on: 01252 916 800 or complaints@fleetmortgages.co.uk
Alternatively, if you would like to raise a formal complaint, please use this form to provide additional details: https://www.fleetmortgages.co.uk/complaints/
Really good
Really good! Jo Murphy always tries her best to get the case to offer, Thank you
28 januari 2026
Antwoord van Fleet Mortgages
Thank you so much for leaving us a 5* review. We're lucky to have an amazing team at Fleet so we're happy to hear you feel the same and we look forward to working with you again.
I did a complex mortgage with Fleet…
I did a complex mortgage with Fleet recently and the support especially from BDM's Emma and Katy and broker support was fantastic.
My client has struggled with other lenders but Fleet were fantastic from start to finish.
5 januari 2026
Antwoord van Fleet Mortgages
Thank you so much for your feedback. We’re delighted our team could assist with your complex case recently. At Fleet, we pride ourselves on having an exceptional team, and we’ll make sure your comments are shared with them. We look forward to supporting you again in the future.
I found staff on the phones very…
I found staff on the phones very helpful, systems are good and great support and updates
22 januari 2026
Antwoord van Fleet Mortgages
Thank you so much for leaving us a 5* review. We look forward to supporting you and your clients in future.
Antwoord van Fleet Mortgages
Thank you for taking the time to leave us a review. We're always looking at ways in which we can improve our service, so we will share your feedback with the relevant team.
Great experience!
Great experience!
Fleet pre-underwriting matched up with the process I followed, allowing me to package my case and then breeze through underwriting confident my client meets the lending criteria!
13 januari 2026
Review zonder uitnodiging
Antwoord van Fleet Mortgages
Thank you for taking the time to leave us a review. We're delighted to hear that we could help you and your customer and we look forward to working with you again soon.
I have been working more closely with…
I have been working more closely with Fleet for the last 12 months, and have been extremely impressed with their delivery and do what they say they will. You have the ability to speak to the underwriter, and there criteria is very clear, and precise. They do not, like a lot of other lenders move away from policy and look for holes, and keep things simple. I will continue to support a lender like this.
1 december 2025
Review zonder uitnodiging
Antwoord van Fleet Mortgages
Thank you so much for taking the time to leave us a review. It’s great to know our team could make the process fast and keep you updated throughout. Thank you for choosing Fleet Mortgages and we look forward to working with you again.
Surprisingly
Surprisingly, even with four mortgages, they handle everything with the care and attention you'd expect for a first-time buyer.
30 december 2025
Review zonder uitnodiging
Antwoord van Fleet Mortgages
We just wanted to say thank you for taking the time to leave us a 5* review, we really appreciate it.
Antwoord van Fleet Mortgages
Thank you so much for leaving us a 5* review. We look forward to supporting you and your clients in future.
Amazing
Had a great experience , the BDM and underwriter are very helpful but only one suggestion of asking relevant questions while underwriting.
13 december 2025
Antwoord van Fleet Mortgages
Thank you for taking the time to share your experience with us and we look forward to working with you again soon.
Got there in the end
Fleet have offer great pricing & a really easy to use website. Their ethical approach is good and the team are always polite & friendly. However, it took around 2 months to get a mortgage offer, and a lot of back & forth. We were told that several times our case was 'forgotten'. We were asked several questions about the income of someone whose income we weren't using, and it seemed no-one took an overview of the case. The valuation fee was the highest of anyone... As always, you get there, but it's painful
15 december 2025
Antwoord van Fleet Mortgages
Thank you for your feedback and we’re sorry to hear about your experience. At Fleet Mortgages we're always looking at ways in which we can improve our service, so we will share your feedback with the relevant team.
Quick Service
Very helpful with a property that could have potentially been an issue for some lenders. From the application to offer was very quick and was kept informed at every step.
21 november 2025
Antwoord van Fleet Mortgages
Thank you so much for taking the time to leave us a review. It’s great to know our team could make the process fast and keep you updated throughout. Thank you for choosing Fleet Mortgages and we look forward to working with you again.
Fleet got the job done
Fleet got the job done. As usual. They like their paperwork, but never had a client rejected by them. Client portfolio was large. Complicated case. Well supported. Many thanks.
11 december 2025
Antwoord van Fleet Mortgages
Thank you so much for your 5* review, we really appreciate it. We’re delighted our team could assist with your complex case recently. At Fleet, we pride ourselves on having an exceptional team, and we’ll make sure your comments are shared with them. We look forward to working with you again in the future.
I had a complicated case
I had a complicated case , so it was very helpful to be able to always speak to someone. In particular, to have direct access with the underwriter made a big difference, and not something many lenders allow.
1 december 2025
Antwoord van Fleet Mortgages
Thank you so much for your feedback. We’re delighted our team could assist with your complex case recently. At Fleet, we pride ourselves on having an exceptional team, and we’ll make sure your comments are shared with them. We look forward to supporting you again in the future.
Approachable AND Professional
Approachable, yet professional. Prompt response on a tricky case.
3 december 2025
Antwoord van Fleet Mortgages
Thank you so much for taking the time to leave us a 5* review, we really appreciate it.
Great service
Great service from Thai in Underwriting and my BDM David Lockwood. They helped me get a complex portfolio BTL client's cases placed. We are hoping to be able to place more with Fleet in the future for this client and future clients.
1 december 2025
Antwoord van Fleet Mortgages
Thank you so much for leaving us a 5* review. We're lucky to have an amazing team at Fleet so we're happy to hear you feel the same and we look forward to working with you again.
From the very first telephone call with David Lockwood
From the very first telephone call with David Lockwood, I was confident - i had found the best solution for my customers 2 mortgage applications. Fleet Mortgages did exactly what they said they would and progressed both applications quickly, with a customer focussed approached to lending.
1 december 2025
Antwoord van Fleet Mortgages
Thank you so much for your lovely feedback and we're happy to hear about your experience of working with us. We have an amazing team here at Fleet so we’ll make sure we pass your feedback on to David Lockwood and Josh Mynard. We look forward to working with you again.
Approachable but slow
The lender have policies that are approachable however their systems need updating and the underwriting process is slow. They also request more documents and information than a lot of other lenders.
19 november 2025
Antwoord van Fleet Mortgages
Thank you for taking the time to leave us a review. We're always looking at ways in which we can improve our service, so we will share your feedback with the relevant team.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.