Being reminded about an upcoming Product transfer by the BDM is excellent, it demonstrates they're on your side looking after both minr & the clients best interests. If only ALL lender adopted the sam... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Service I have had a number of cases that I have submitted to Fleet. My Business Development Managers have been amazing with their support (Katy & Emma). The most recent case that offered, Daniell... Toon meer
Bedrijf heeft geantwoord
Extremely slow. I had to continually chase for updates. Underwriter was on holiday and nobody picked up case whilst she was away; I nearly gave up and re-submitted to another lender. They insist... Toon meer
Bedrijf heeft geantwoord
I really like Fleet and particularly this time for their no nonsense honest approach. All staff I conversed with are helpful and informative
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Fleet Mortgages
Geschreven door het bedrijf
Fleet Mortgages is a trusted name in the buy-to-let market, helping its intermediary partners achieve successful outcomes for their landlord clients. We're a specialist buy-to-let, intermediary-only lender, and we were acquired by Starling Bank in 2021.
Whether your clients are looking for Individual, Limited Company Buy-to-Let mortgages or seeking finance for HMO/MUBs, Fleet Mortgages is well-positioned to help your clients with the right solution for their needs. Our professional team has exceptional market knowledge and a wealth of experience within the buy-to-let sector.
Start the buy-to-let conversation with Fleet today.
Contactgegevens
Flagship House, Reading Road North, Fleet, Hampshire, GU51 4WP, Verenigd Koninkrijk
- 01252 916 800
- www.fleetmortgages.co.uk
4,3
Uitstekend
266 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Nice easy process
25 november 2025
Antwoord van Fleet Mortgages
Thank you so much for leaving us a 5* review. We look forward to supporting you and your clients in future.
Fleet demonstrates efficiency: They combine speed, professionalism, and clear communication, making the process smooth and straightforward
Fleet demonstrates efficiency, professionalism, and responsiveness throughout the process,
10 november 2025
Antwoord van Fleet Mortgages
We just wanted to say thank you for taking the time to leave us a 5* review, we really appreciate it.
Time delays
Every time that any questions raised were answered either the same day or the next working day the application went to the back of a new queue.
3 oktober 2025
Antwoord van Fleet Mortgages
Thank you for taking the time to leave us a review. We're always looking at ways in which we can improve our service, so we will share your feedback with the relevant team.
Getting worse
Shocking got 4 mortgages and they treat you like your 1st time buyer ,
5 november 2025
Review zonder uitnodiging
Antwoord van Fleet Mortgages
Thank you for your feedback and we’re sorry to hear about your experience. At Fleet Mortgages, we take feedback seriously and we are constantly looking to improve the way we do things. We would like to find out more about your case so if you would like to discuss your experience further, please contact our Complaints team on: 01252 916 800 or complaints@fleetmortgages.co.uk
Alternatively, if you would like to raise a formal complaint, please use this form to provide additional details: https://www.fleetmortgages.co.uk/complaints/
Great experience
Great experience, really helpful and allowed my client to complete quickly.
31 oktober 2025
Antwoord van Fleet Mortgages
We just wanted to say thank you for taking the time to leave us a 5* review, we really appreciate it.
Extremely slow
Extremely slow. I had to continually chase for updates. Underwriter was on holiday and nobody picked up case whilst she was away; I nearly gave up and re-submitted to another lender.
They insist on hard copies for some documents, so you are reliant on postal service, which again slows matters down. Think twice before using for urgent cases.
28 oktober 2025
Antwoord van Fleet Mortgages
Thank you for your feedback and we’re sorry to hear about your experience. At Fleet Mortgages we're always looking at ways in which we can improve our service, so we will share your feedback with the relevant team.
every review of docs etc takes too…
every review of docs etc takes too long- 5 days and then you want more docs- over 3 months to check docs is terrible service.
28 augustus 2025
Antwoord van Fleet Mortgages
Thank you for your feedback and we’re sorry to hear about your experience. At Fleet Mortgages, we take feedback seriously and we are constantly looking to improve the way we do things. We would like to find out more about your case so if you would like to discuss your experience further, please contact our Complaints team on: 01252 916 800 or complaints@fleetmortgages.co.uk
Alternatively, if you would like to raise a formal complaint, please use this form to provide additional details: https://www.fleetmortgages.co.uk/complaints/
From initial underwriting flexibility…
From initial underwriting flexibility through to processing and completion, my experience of a somewhat complex BTL case was excellent. I felt taken care of and I look forward to my next case with Fleet!
27 oktober 2025
Antwoord van Fleet Mortgages
Thank you so much for leaving us a 5* review. We're lucky to have an amazing team at Fleet so we're happy to hear you feel the same and we look forward to working with you again.
Excellent service from BDMs
We had a couple of very urgent applications that required the intervention of the BDMs Helen McNamara and Josh Parker. In both cases, the applicants had already exchanged on the properties so needed to complete very quickly. We have been extremely impressed with the communication and speed they were both able to deal with each of the applications, managing to escalate them so the offers could be issued in time and avoid the applicants losing their deposits! This is not a normal situation but they both pulled it out the bag so we are extremely thankful for such amazing service - Thankyou!
21 oktober 2025
Review zonder uitnodiging
Antwoord van Fleet Mortgages
Thank you so much for your lovely feedback and we're happy to hear about your experience of working with us. We have an amazing team here at Fleet so we’ll make sure we pass your feedback on to Josh and Helen and we look forward to working with you again.
We have a good working relationship…
We have a good working relationship with Dave & Charlotte, who help us get things done!
13 oktober 2025
Antwoord van Fleet Mortgages
Thank you so much for your feedback. We have an amazing team here at Fleet so we’ll make sure we pass your feedback on and we look forward to working with you again.
The process was very slow
The process was very slow, you asked for so many personal docs when it was a Ltd company BTL however you did do what you said you would do with regards property type
29 september 2025
Antwoord van Fleet Mortgages
Thank you for taking the time to leave us a review. We're always looking at ways in which we can improve our service, so we will share your feedback with the relevant team.
Room for lots of improvements
Quite terrible overall with applications into months literally
time consuming with every application
not very communicable/responsive service/turnaround times
products are ok
processes sucks
business needs massive overhaul top to bottom
not what you expect from a BTL lender
29 september 2025
Antwoord van Fleet Mortgages
Thank you for your feedback and we’re sorry to hear about your experience. At Fleet Mortgages we're always looking at ways in which we can improve our service, so we will share your feedback with the relevant team.
Just about perfect in dealing with this…
Just about perfect in dealing with this case. My BDMs, along with general support, were amazing.
1 september 2025
Antwoord van Fleet Mortgages
Thank you so much for leaving us a 5* review. We're lucky to have an amazing team at Fleet so we're happy to hear you feel the same and we look forward to working with you again.
I can’t recommend Josh Parker highly…
I can’t recommend Josh Parker highly enough. As my BDM at Fleet Mortgages, he went above and beyond at every stage of the process and played a vital role in getting my deal over the line. His proactive approach, clear communication, and genuine commitment made all the difference when things got challenging. Josh is without doubt a stand-out BDM in the mortgage world — knowledgeable, supportive, and always willing to go the extra mile. A real asset to both Fleet Mortgages and the brokers he supports.
1 september 2025
Review zonder uitnodiging
Antwoord van Fleet Mortgages
Thank you so much for your lovely feedback and we're happy to hear about your experience of working with us. We have an amazing team here at Fleet so we’ll make sure we pass your feedback on to Josh and we look forward to working with you again.
Exceptional Service & Support at Fleet
From initial enquiries with the Broker Support team and all the way through to the Completions team, the experience was none other than 'exceptional'.
The whole team, including my BDM (Stella Brookman) and Senior Underwriter (Carl Colbourn), worked as a team with me to get my case offered.
Every case for them is 'bespoke!'
Thank you so much!!
11 augustus 2025
Antwoord van Fleet Mortgages
Thank you so much for your feedback. We have an amazing team here at Fleet so we’ll make sure we pass your feedback on and we look forward to working with you again.
From start to finish on a complex case…
From start to finish on a complex case and tight deadline every one I spoke to were responsive , quick and professional , answered any queries outstanding service and would recommend fleet a fantastic experience
11 augustus 2025
Antwoord van Fleet Mortgages
Thank you so much for leaving us a 5* review. We look forward to supporting you and your clients in future.
very slick process and Blacks…
very slick process and Blacks solicitors were excellent as well
19 september 2025
Antwoord van Fleet Mortgages
We just wanted to say thank you for taking the time to leave us a 5* review, we really appreciate it.
Antwoord van Fleet Mortgages
Thank you for taking the time to leave us a review. We're always looking at ways in which we can improve our service, so we will share your feedback with the relevant team.
Outstanding support and guidance
The care and support received from Emma and Katy on the BDM team is unparalleled and was key to achieving a swift completion with minimal delays for our client which means we will be coming back.
31 juli 2025
Review zonder uitnodiging
Antwoord van Fleet Mortgages
Thank you so much for your lovely feedback and we're happy to hear about your experience of working with us. We have an amazing team here at Fleet so we’ll make sure we pass your feedback on to Emma and Katy and we look forward to working with you again.
Their lending policy is good
Their lending policy is good. However, they can extend their solicitor panel for Ltd company cases. As the client have to choose among few solicitors and find them expensive. Also Fleet's shopping list is quite long for a BTL lender. BDM and underwriters are supportive eventually.
18 juli 2025
Review zonder uitnodiging
Antwoord van Fleet Mortgages
We just wanted to say thank you for taking the time to leave us a review, we really appreciate it. We're always looking at ways in which we can improve the way we do things, so we'll share your feedback about our solicitor panel with the relevant team.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.