Fleetway Travel Reviews 

Fully paid for holiday in May. Fleetway cancelled so they are legally bound to give us cash refund. We were offered refund/credit note but have refused this. Have written repeatedly, the last email we sent a month ago. No reply. Now considering legal action.

We needed to re arrange our holiday and although it took a few days to speak to someone, I eventually spoke to Isabella who was extremely patient and helpful, we are now very satisfied customers. Thank you

Amelia in rebooking has been an absolute treasure. We are more than happy with our substitute holiday. Thank you so much for being so helpful and professional.

Have managed to rebook for next year but had to pay extra
Pleased it is done but Fleetway willloose over 20k worth of corporate business

I am another disgruntled customer. They cancelled my holiday due to covid 19 and their performance since then has been atrocious. Continuously ignore their own terms and conditions and their responsibilities as a supplier. Their standard emails insult rather than appease and totally ignore the issues raised. It's when things go wrong that you can see how a company shows its true self. Fleetway have proven to be the pits.
ABTA should rescind their registration to maintain their own credibility and that of the travel sector.

Have used Fleetway before and with no problems.
Have refused their only offer of a voucher for cancelled holiday due to corona virus as not acceptable to me.Just to advise everyone I have successfully received full refund through chargeback scheme having used credit card to purchase holiday.
So don't give up! We all entitled to refund for something we didn't receive. 👍

Same as other reviews was due to go holiday 8 April. Very disappointed have use Fleetway before so completely different experience this time. After numerous emails they agreed to refund but couldn’t give any idea of timescale. I think the most disappointing thing is they make no attempt to contact me just grudging reply’s which like the last review these stopped end of May. I’ve recommended them before to friends never again.

Like others I would have given zero stars if it was an option. They have tried various ways to avoid paying a refund of money they have had for almost a year. This includes an RCN, my credit card, my travel insurance etc. They have ignored all of my communications until recently and now say we are due a refund which we may get when they decide to once they have cleared the backlog. They are acting completely illegally and have no concern at all for their customers. Avoid this company at all costs !

After reading all the reviews for Fleetway and COVID-19
I was extremely worried about our holiday situation.
However I have had a completely different experience than many people on here.
Our holiday to Gibraltar for End of June was cancelled a couple of weeks ago. I emailed to say I would not be re-booking as I got the holiday on a special offer. I had an immediate reply to say I could re-book for next year at no extra cost at all.
Whenever I emailed with questions etc they replied within hours. By today the holiday has been booked again for next year. Andy the assistant operations manager was nothing but helpful and very prompt with replies.
I hope more people get the service I have received from them.

My experience very similar to those posted already. Holiday cancelled 17th March. Only advise given was to claim from insurers. After many emails they finally acknowledged that I was due a refund. Last email at end May indicated it would be three months before they would be able to refund. They still wanted to get me to accept a credit note. They have still to rep,y to my email of 29th May where I insisted on a clear date when refund will be made. Still waiting........ Cannot see myself ever using this company again

Avoid Fleetwaytravel they cancelled my holiday on 17 March and owe me £5,390 they have not responded to my request to a refund. I've raised a dispute on my Barclaycard and if this doesn't work will file an online claim with the small claims court. I've complained to marketing & competition Agency, ABTA and will be writing to my local MP about their illegal behaviour. Go on Twitter and #refundpassengers @Which is campaigning hard. I will contact CEO stuart Jackson and Lynne Kelly - service manager to complain directly. I work for the NHS and they have made my life more stressful and difficult without Covid. Never book with them again...

I had an email telling us holiday cancelled and advising us to claim on holiday insurance ….. not possible and abta advice that they should refund in full is being ignored disgusting customer service still trying to get refunded

Poor customer service!
They continue to give you excuses about getting your entitled money back off the COVID cancelled holidays. It's been over 5 weeks, and i'm not recieving responses nor can i get in contact via phone.
It's disgraceful form of comms. Not only that, tbeh're advertising again using our money!

Have just found out that the reason I'm struggling to get hold of the person who is rebooking my April holiday at Fleetway is that they have furloughed members of the sales support team who should be helping customers rebook. I'm so shocked that they have decided to put themselves ahead of their customers, particularly as they have been trying to get me to accept an RCN.

Been trying since March to get a refund from Fleetway Travel for a holiday to Jersey in April. They are very poor and and have no respect for their customers.

We are still waiting for our claim for over £1200.00 from Fleetway Travel from a holiday booked to start on the 5th May 2020.
We have spoken to there staff on 3 occasions and they promised to get things moving nothing has been done broken promises.
We feel totally let down by this company that we have had a pleasure booking with over many years, how can they let us down like this?.

Very poor communication during the coronavirus and fully misleading and incorrect suggestions

They do not want to refund my holiday cancelled in March of £5538. Customer Service is absolutely disgusting. I would never ever want to use this company again

My email said we would receive a credit note expiring 31/12/2021 but credit note actually says expiring 31/03/21 so will be requesting cash refund after that date.

I was a loyal customer who has used Fleetway Travel for my off-peak holidays for a number of years. I had two outstanding holidays that they cancelled. They have not returned my money so I have used Section 75 on my credit card which has resulted the return of my money for holiday 1 and just waiting the return for holiday 2. Fleetway travel will fold and I suspect open up in a different name. Good look to everyone else trying to get their money back.