Florida4less Reviews 

I’ll have to be very careful how I word this as the company have a problem with the truth being told so we’ll keep it short and sweet and to what can be evidenced with emails and recorded phone calls.

Horrible and arrogant service from the team. Lockdown 1 kicked in and admission to the USA wasn’t possible. Called to cancel my booking and informed I could only have a percentage back. I was told (phone call and email evidence) that I had until 6pm to accept this percentage or I’d lose even more.

You get the idea. I informed them that I’d do a charge back and the guy laughed and wished me luck. I did the charge back and got all my money back in the end so I guess my luck was in…

… to quote a film… ‘you can’t handle the truth’

Great customer service planned the whole holiday from start to finish giving us different options throughout our search. Would highly recommend and very competitive with cost. Thanks for all your help.

Won't listen, refuse to help

When booking this dream holiday back in Sept 2019, for my sons 3rd birthday in Sept 2021, I wished we had booked directly with an airline who would look after every aspect of the holiday.

Fast forward 18 months and Florida4Less (F4L) have come calling for the balance to be paid in full, despite not being able to assure us that the holiday will go ahead as planned.

I phoned through (I wish I could remember who I spoke to but they did state that they were a sales manager of sorts) and explained that when this holiday was booked 18 months ago, no one had heard of Covid-19 and now this booking is being directly affected by Covid-19. Obviously I understand that only the government can confirm if this holiday will go ahead and the decision does not sit with F4L. All I have asked for is for an extension to pay the full balance, to give us a little more time to monitor the situation and make a more informed decision. I am fully aware that we could amend the booking however when I explained how amending the booking is not an option the reply was "so you want us to pay the holiday for you?", if this is how managers talk to customers.....wow!

I went on to say how my in-laws had used F4L a number of times in the past and they would be able to see that on each and every occasion the balance has been paid in full and on time. Money is not an issue, the deadline is.

Also I fully understand that the T&C's at time of booking are the T&C's however I'm sure we can agree that the world has changed a lot in the last 18 months especially with an ongoing global pandemic. I was told the T&C's are what they are and nothing can be done.

When looking through past reviews it amused me to see the following reply from F4L to a negative review "...due to this, there have been a number of necessary changes to our stance on issuing refunds to customers...". Ah so changes can be made to the T&C's but only when it financially benefits F4L!!

From reading reviews and my own experience, I can only say that F4L seem like a great company when there are no issues at all (wouldn't anyone?). You book your holiday with them, they go on and book everything with whoever, no dramas and you go on your holiday. However as soon as there is an issue, like a global pandemic, they are unwilling to listen to the customers specific situation, negotiate and in the end HELP the customer despite the website stating "we constantly strive to improve service".

I assure you I will never be using F4L in the future. Unfortunately this pandemic has taught the public an awful lot about those companies with good customer services and those without. Sadly F4L falls into the latter.

UPDATE

So in the end myself and my family paid the outstanding balance and can now only hope that the holiday goes ahead.

Amazingly I've received an email from Trustpilot stating that F4L are querying the authenticity of this negative review. Don't worry guys I have sent them all the relevant information. I guess rather than tackling the issues here; your appalling customer service and false promises "we constantly strive to improve service", you would attempt to sweep the complaint under the carpet hoping I wouldn't follow this up?

UPDATE X 2

Hi F4L, thank you for your reply, instead of hiding behind your T&C's why don't you "strive to improve service" (your words, not mine) and listen to your customers needs and look to help them.

With regards to amending our travel dates, yes thank you for you help there, I can't really complain with your service there. I wonder why? That's right because it is of financial benefit to yourselves! But again being told by an employee when changing our dates "well why don't you go in March, its cheaper then" is not the service or the way I expect to be spoken to....

Martin has helped changed our booking 4/5 times during the pandemic. We have dealt with multiple companies and F4L were by far the best. They have been knowledgable and helpful throughout. Cannot recommend highly enough!

Really helpful knowledgeable staff. Great booking experience

Very helpful agent John , we’ve used Florida 4 Less for the last 3 years and wouldn’t go anywhere else. Nothing is to much trouble and we have always had fabulous deals ,

Person spoke to at the company was Graham. He has been extremely helpful. Great customer service and would definitely recommend. Great prices too.

Very helpful and quit efficient service

I dealt with Graham at Florida4less and told him the specifics of what we needed for 5 adults and one child for Orlando. Graham came straight back with all the details we requested and for 2 to fly from Heathrow and 4 to fly from Manchester. He was precise with the Villa we asked for, 4 bedrooms and three on suite bathrooms which was great and also Car hire we needed with two insured. What I liked which is what so many companies have done is pester us and we didn’t get that with Florida4less. Great guy to deal with and very reasonable price for what we had. We were all very happy with everything he did.

Martin was very helpfull sorted a good price out in no time for me and my family, would definitely use them again exellent

Martin was excellent for my booking and understood what we were looking and had to deal with the constant changing of circumstances due to our party size. Thanks

Excellent support given when choosing a holiday and such fantastic knowledge and help too with no pressure to book

Great customer service, always happy to help over phone or email. Great prices. I wish I found this company sooner. Shout out to Steve who helped me change my dates.

Jon listened to our requirements, of which there were many, and as far as we could see gave us the best advise he could give us. Jon worked very hard to give us value for money and made booking easy without stress and worry especially as this is a very special family holiday being planned. Jon was very easy to talk to and kept us informed at all times.
Going on our experience so far we would be happy to book any future holidays with Jon and this company.

Staff were really knowledgable; they were not pushy and there was no sales pitch. Prices were very fair.

Have booked with these guys several times now and each time they’re fantastic! Always so friendly, helpful and nothing is too much trouble. They always go above and beyond in every way as well as always getting the best prices for our holiday.

We booked for a Florida holiday which was supposed to happen in April 2020. Through no fault of the company Covid 19 hit and all holidays to USA were cancelled. Since then florida4less have been asked again and again to refund the holiday. Again and again they have not done so despite this being in breach of all rules (theirs and the travel industries). The latest excuse is that they are waiting for Virgin to refund them. This is not in the ABTA/CAA rules but florida4less don't care about that. Recent news is that Virgin have been forced to complete all refunds by end of October 2020. I won't hold my breath that this company then actually refund the 10 thousand pounds they owe us.

They may be good when everything is going well but when push comes to shove they care about themselves and not the customer. Disgusting service. And they don't seem to be making any comment on the reviews about refusal to refund but have been quick to defend themselves on other bad reviews here. Guilty conscience?

Wow. Within a very short period of time, less than an hour, of this 1star review I get a phone call from florida4less!! They are in the process of refunding us apparently! And from the rather rude and argumetative member of staff it seems that we should be grateful for this? The fact that they retrospectively changed the rules, did not give updates and have not abided by the rules that were in place when we booked is something that does not seem to matter. And I was also told that they have not had the staff to process refunds! But they have got the staff to monitor negative trust pilot reviews apparently as they specifically mentioned my negative review!

Are florida4less any worse than any other travel company? I don't know as they are the only ones I have had to deal with during Covid. Are they a company that act well when things go bad? In my experience no.

Only just booked but the service so far has been faultless. It feels honest, and it has been an informative and helpful service. At this stage, I would recommend highly.
I will update review at a later date once we have travelled.