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Beoordeeld met 1 van de 5 sterren

The back of the underwear does not sit flush against the skin and tends to sag, which is particularly concerning for period underwear where secure coverage is essential to prevent leaks. Addition... Toon meer

Beoordeeld met 1 van de 5 sterren

The seamless undies seem to be comfortable. However, the absorbent gusset does not extend far enough to the front, within 30mins of wearing them, I had a stain beyond the front edge of the gusset. Ba... Toon meer

Beoordeeld met 5 van de 5 sterren

I'm thrilled that this generation of girls have options, their choices are not only comfortable but reduce waste. PerIod pants remove angst for young girls, it's hard enough without stressing about ma... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Hard to give a review for an item that never arrived and with no response from customer service

Bedrijfsgegevens

  1. Gezondheids- en schoonheidsartikelen winkel

Geschreven door het bedrijf

Elevating your every day through comfort, form, and function. Our period pants and leak-free underwear replaces single-use disposables, keeping you dry, protected, and comfy. Try them risk-free with our 60-day money back guarantee!


Contactgegevens

2,0

Slecht

TrustScore 2 uit 5

197 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 73% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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2,0

Alle reviews

(197)

22 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

This is the best period underwear!

This is the best period underwear it’s a complete game changer! No more uncomfy pads moving about in your knickers and no more sanitary waste. These are comfy, leak proof and they look exactly like normal knickers nobody would even know the difference. Thank you so much flux! Always come fast and I have never had a problem, I have ordered multiple times and I will order more

14 juni 2021
Review zonder uitnodiging
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Antwoord van fluxies

Thank you for taking the time to share your feedback. fluxies Team x

Beoordeeld met 5 van de 5 sterren

Amazing brand

FLUX Undies is an amazing brand. Their products are very well done and high quality and the variety of models allow you to find the one that fits better for you. In addition, I love their environmental sustainability and especially their ethical manufacturing which is explained in detail on their website. The customer care service is fast and the staff is really kind!

14 juni 2021
Review zonder uitnodiging
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Antwoord van fluxies

Thank you for taking the time to share your feedback. fluxies Team x

Beoordeeld met 5 van de 5 sterren

Amazingly helpful

I'm a disabled transman who suffers from CFS. I grabbed the boy shorts after hearing about these undies on a YouTube video and they have helped me out so much. Not only do they look good, but they are SO comfortable and the style of the undies has a very unisex vibe to them which helped combat my dysphoria <3
These undies really made my monthly so much more bearable, helped me not worry about my cycle and was really easy to use - my CFS thanks you FLUX!

12 juni 2021
Review zonder uitnodiging
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Antwoord van fluxies

Thank you for taking the time to share your feedback. fluxies Team x

Beoordeeld met 5 van de 5 sterren

We had a delayed delivery but was kept…

We had a delayed delivery but was kept in touch throughout. My Daughter & I both love these undies. The sleep shorts are the best yet for night time & under school skirts. Great for teenage daughter & we no longer use tampons or pads!!

19 mei 2021
Review zonder uitnodiging
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Beoordeeld met 5 van de 5 sterren

10/10

Super comfy, worry free period living - it's the dream. Would highly recommend to everyone, I've got a very heavy flow and it's done better than anything I've tried before!

19 mei 2021
Review zonder uitnodiging
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Antwoord van fluxies

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Beoordeeld met 5 van de 5 sterren

If you're suffering from a heavy flow..

If you're suffering from a heavy flow..

the new sleep shorts model is for you. It's comfortable and I finally don't have to worry about leakage from the back or sides.

18 mei 2021
Review zonder uitnodiging
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Beoordeeld met 5 van de 5 sterren

Unutterably brilliant!!

In my 40s and peri menopause is wreaking havoc on my cycles. Gentle, non descript periods have given way to heavy flows on my second and third days. Startled to see my sheets being stained! (This happened only in my late teens)

Tried FLUX sleep shorts last month. I couldn't decide between trying the shorts on their own or using a pad as well. In the end I braved just the shorts. I'm so glad I did!! Undisturbed sleep, no seepage down my legs, everything held securely and my sheets were pristine. Held throughout the night and could feel a bit of wetness only after nearly 10 hours!!

Pricey yes but more than makes up for it in efficiency. Planning to buy a pair a month and spread the cost.

17 mei 2021
Review zonder uitnodiging
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Antwoord van fluxies

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Beoordeeld met 5 van de 5 sterren

Finally took the plunge...

Finally took the plunge to try them and I love them. When I ordered them I got 2 pairs the same size but unfortunately I got 2 different sizes sent. I emailed them about this and Freya was more than helpful in getting me a replacement size sent out. Fortunately one of the pairs I ordered did fit and have been wearing them since. Highly recommended trying them if your done with tampons and pads!!!

12 mei 2021
Review zonder uitnodiging
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Antwoord van fluxies

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Beoordeeld met 5 van de 5 sterren

Perfect for light bleeders and very comfortable

While I cannot use them other than the first and the last few days of my period, my daughter is not yet a heavy bleeder and loves these underwear so much she uses them even when not on her period.

She's very picky with her clothes, so they have to be super comfortable for her to wear them. She says these are the only ones that fit her.

11 mei 2021
Review zonder uitnodiging
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Antwoord van fluxies

Thank you for taking the time to share your feedback. fluxies Team x

Beoordeeld met 5 van de 5 sterren

Amazing, comfortable and secure

Amazing! I wish these had been invented years ago.
I read many reviews about period pants and these beat the rest.

They are comfortable to wear and you forget that you are on your period. I thought I would have that feeling of leaking without a sanitary product but the fit is so secure that isn't a problem.
Easy to wash, just rinse and then pop them in the washer and quick to dry. I originally bought one pair and it was quick and easy to wear them two days in a row.

I would highly recommend them even if you only buy one pair - the saving to the environment is great!

9 mei 2021
Review zonder uitnodiging
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Antwoord van fluxies

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Beoordeeld met 5 van de 5 sterren

Really good

Ok. So my daughter uses these and is very Ecco friendly. Being from a different era I’m not really in love with the constant changes - (aka progress), and was very sceptical around this new period pants stuff.
I have to admit these are one of the better changes in my times. I cannot believe a pair of knickers with no visible pad can work like this. Amazing! I only ever review the really good and really bad - so far these are really good!

4 mei 2021
Review zonder uitnodiging
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Antwoord van fluxies

Thank you for taking the time to share your feedback. fluxies Team x

Beoordeeld met 5 van de 5 sterren

Flux Period Pants

I’ve recently brought some period pants from flux and now I couldn’t live without them! They are so comfortable which is how you want to feel when you're on your period. I have also found they are so easy to wash and use again, I couldn’t recommend flux enough!

4 mei 2021
Review zonder uitnodiging
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Antwoord van fluxies

Thank you for taking the time to share your feedback. fluxies Team x

Beoordeeld met 5 van de 5 sterren

I bought these for my twelve year old…

I bought these for my twelve year old daughter who had her second period last week.
Her first period was very light and she found the throw away pads awkward.
These period pants we got for this most recent one have been a god send for her. She was jumping around on the sofa in them saying she loved them and felt like superwomen! Very stylish and the XXS size are perfect fit for her tiny frame.
Bought two pairs of period pants for her, one Flux (purchased in an earth hour sale) and one of another brand that were slightly cheaper, which didn’t fit so snug and didn’t hold out for the whole day. Definitely get what you pay for.
Wish I’d bought more Flux while that 30 percent off was running.
I’m now getting my sister to order me three more pairs to her address with the welcome15 code for newbies I’ve just spotted on their website ;)

3 mei 2021
Review zonder uitnodiging
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Antwoord van fluxies

Thank you for taking the time to share your feedback. fluxies Team x

Beoordeeld met 5 van de 5 sterren

I was gifted a pair of Flux Undies for…

I was gifted a pair of Flux Undies for my birthday & at first was unsure on the concept. I had never thought about anything other than tampons or sanitary pads. WOW. I am so thankful I had the opportunity to try these incredible pants. They are flawless. Super comfortable, they feel secure & protective through any type of flow I am having. They wash beautifully & don’t loose the elasticity or colour regardless of the amount of times I have washed them so far. As I say I am so thankful that I tried them & I will never ever look back!
I also love the informative posts on instagram, the diversity is models & wide variety of products to suit everyone. 11/10! Thank you so much Flux!

26 april 2021
Review zonder uitnodiging
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Antwoord van fluxies

Thank you for taking the time to share your feedback. fluxies Team x

Beoordeeld met 1 van de 5 sterren

Inadequate product and very bad customer service

I've used this product only once, not satisfied with the quality of the absorption at all as I had this "wet" feeling most of the time. I had to wash the pants about 3-4 times in order for the odors to disappear and the lace has slightly ripped off. I asked for a refund after four attempts that I managed to reach them out and they only told me to soak the pants into vinegar for an hour (can you imagine doing this everyday for five days every month?!) -although on the website says just rinse out until water appears clear then just wash it in 30 degrees. They didn't mention anything about the refund although they say money back guarantee on their website. Zero stars for this expensive and inadequate product and definitely zero stars for the customer service.

EDIT: After many emails with trustpilot to verify my authentic experience with this company, and after an hour on the phone with Holland and Barrett that I bought this product from, I managed to get a refund, not from flux undies but from Holland and Barrett, this shows a lot about these two companies!
Also I read that this company from the eight negative reviews that has got has only replied to one, mine. Again this shows the approach of this company. I would really recommend that someone reads the reviews before buying from them!

EDIT : Can you please point out what new issues have I edited??
You weren't willing to discuss the refund, you only wrote me to soak up the pants into water - dear lord!
I replied to trustpilot as I don't have enough time to deal with you as well - I'm sure they've provide you with enough information.
It's surprising how you reply immediately on the reviews but not when your clients need help, as it shows from other bad reviews that you have!

EDIT:

First of all, it is you that you have removed your previous comment (the one that was saying that I added more issues on my edit than was written on my initial review - I asked you to point them out as that was incorrect what you said) and tried to make this one look better! I never said multiple times, I said four times-the only changes that I have made on my initial review were a few grammatical mistakes, since I'm not from this country and my English it's not perfect. Two of them were on your website that you have the option to put the email address and write my message, I never got a reply from there (I didn't know up to that point your email address). The third time was on messenger and the fourth time was when you replied, I hope this is clear.
When you replied to my fourth email, you didn't know if I had bought it from you and you only mentioned the vinegar but didn't give me the option of a refund-and you also wrote me "have a lovely day", so yes that was my response to you ! I hadn't leave the underwear wet for too long because I needed so I had washed it after I soaked into water and detergent for some hours and yes it was perfectly dry - actually I said that I've used it only once so it got dried eventually! Also on my review I write that the lace after four washes started tearing apart. Refer to Trustpilot for any evidence as I'm struggling with my phone to upload photos.
On your reviews there are people who are saying that you haven't refunded them yet and you stopped responding at some point! And talking about reviews - I don't understand why mine is the only one that you are taking so much time to reply and you haven't reply to any other negative comments??

15 april 2021
Review zonder uitnodiging
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Antwoord van fluxies

Hi there Kristina.

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We are disheartened to see this review.

We have looked into this for you and we are unable to locate an order for you. It seems that you may have purchased from a stockist. Please could you email support@fluxundies.com with this information? If you have purchased from a stockist, it would be impossible for us to issue you a refund and you would need to contact the stockist to resolve this.

I have also looked for the emails that you have sent over, we were only able to locate one email which you sent to us yesterday. Please could you provide the multiple emails that you have sent so I can investigate what has happened here? We did respond to your email within 24 hours to try to resolve the issue you were having with the underwear but you responded straight away to state you wanted a refund and you would be writing a bad review.

I'd like to apologise if you feel you have received a bad service from Flux Undies. We would like the opportunity to discuss this with you further by email.

Have a lovely day
The FLUX Team


EDIT: Hi Kristina

I thought it best to send a response on here also, just in case you didn't receive the email that we have sent to you.

We have not been shown the four times that you reached out. Please can you kindly provide these so that we can look into this for you? Unfortunately, It is impossible to refund you if you did not purchase from us so I'm afraid this could not have been an option on this occasion.

Let me apologise if our initial email was not clear. When the member of staff requested that you soak the underwear in vinegar, this was a one time solution we were asking you to try. As the only reason for an odour coming from the underwear would be if you have left the wet underwear sitting for too long. It could also come from not drying the underwear adequately and could result in a damp smell, just like other items of clothing.

We have a money back guarantee on our store and we do honour this but as you didn’t purchase from us it would not be possible to offer a refund to you.

We tried to gather information from yourself as we were unable to verify your order and some of your comments.

As you will see many of our reviews are extremely positive, about our product and our customer service. You will see that your review is the first bad review in 9 months and that is why we are attempting to discuss this with you as we don’t want you to have a bad customer experience.

We appreciate this is taking up your time, however it is really important for us, as a small start up company, that customers do not have a bad experience which is why we do our upmost to try and resolve any issues.

You initially stated in your review that you contacted us multiple times, which you have now removed. You contacted us on 06 April for the first time on facebook. We replied the same day. You then emailed us on 14-Apr to inform us of one issue, an odour. We responded to this email within 24 hours. Before we could respond to your reply, you had sent us screenshots of your negative review with ‘Have a lovely day’.

In conclusion, I would like to sincerely apologise if you feel you have received a bad experience from us. That was never our intention and we really try very hard to make sure we personalise our customer service and give the best experience. We do hope that you can take the time to read our reply and see where any misunderstandings or miscommunications may have occurred which lead to you writing a negative review.

Thank you for taking time out of your day to read this.

Have a lovely day
The FLUX Team

Beoordeeld met 5 van de 5 sterren

Comfort, serenity and guilt-free happiness

The fright of not having enough pads is gone.
The fright of unwelcomed stains is gone.
The stress of uncomfortable nights is gone.

I'm playing around with different models and colours and it suits my rather inconsistent monthly flow.

The pants are comfortable, cute-looking and they really do a great job. I will need additional pairs in the future and I am not even mad about it

13 april 2021
Review zonder uitnodiging
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Thank you for taking the time to share your feedback. fluxies Team x

Beoordeeld met 5 van de 5 sterren

Super comfy, super absorbent, just generally super!

So happy with these! Have always worried my periods were too heavy, but wore these overnight and no leaks whatsoever. Super comfortable to wear and fit perfectly. I will be buying more!

3 april 2021
Review zonder uitnodiging
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Antwoord van fluxies

Thank you for taking the time to share your feedback. fluxies Team x

Beoordeeld met 5 van de 5 sterren

High expectation… fulfilled! - Grandi aspettative… soddisfatte!

I met fluxundies.com thanks to this underpant’s type whose practicality impressed me: I was searching for an absorbency slip, useful for those times I realize my period start unexpectedly, with in intention, at the same time, to replace completely disposable pads. The lateral closing on the both sides ensures this practicality that is very useful when I am away from home. I am very satisfied with my purchase… I hope that it will restocked soon.

Ho conosciuto fluxundies.com grazie a questo tipo di slip che per la sua praticità mi aveva colpito: cercavo infatti uno slip assorbente utile per quando mi accorgo inaspettatamente di avere le mestruazioni, volendo, allo stesso tempo, sostituire completamente gli assorbenti usa e getta. La chiusura laterale da entrambi i lati assicura questa comodità che si rivela utilissima quando sono fuori casa. Sono veramente soddisfatta del mio acquisto… spero venga riassortito presto.

18 maart 2021
Review zonder uitnodiging
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Antwoord van fluxies

Thank you for taking the time to share your feedback. fluxies Team x

Beoordeeld met 5 van de 5 sterren

I absolutely love my flux undies

I absolutely love my flux undies! I was previously using a cup but now use these all the time. They are so comfortable I want them to make some everyday underwear also
😊 they wash so good and are really soft!

17 maart 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Superstar customer service!!!

The Flux team has been amazing at helping with an issue with a return/ exchange of sizes, as RoyalMail lost my parcel and didn't honour my formal complaint for the lost items; so Flux took full responsibility for the lost parcel and provided me with the replacements and refund.

I’m hugely impressed with the customer service, above and beyond. Superstar team!
Kudos to Freya for helping with this issue in such a kind and prompt manner. Thanks a lot!

15 maart 2021
Review zonder uitnodiging
Logo fluxies

Antwoord van fluxies

Thank you for taking the time to share your feedback. fluxies Team x

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