flybreeze.com Reviews 

My wife and I have been customers of Breeze Airways for a few years now and have flown them many times. However, after our scheduled flight tomorrow, we won't be flying Breeze any longer, just too many issues.
The airline touts a new, modern aircraft fleet yet there are just too many equipment and schedule changes for to consider Breeze dependable any longer.
Tomorrow we are scheduled to fly out of Tampa. It was advertised as a modern AirBus aircraft. However, just received notification today that the "equipment" has been changed. I had a feeling this was going to happen because our flight was not close to full and have had Breeze change equipment on us in the past to smaller planes. So, now we are flying on a smaller Embraer aircraft that is almost 20 years old and does not even have WiFi (which was one of the big items advertised for our flight). Also, we had originally reserved at the front of Extra Legroom section. But, as part of the equipment change to a smaller plane, we have been automatically reassigned seats farther back. I luckily was able to reserve a little better seats from the very few openings that were left. In the notification they also called for "volunteers" to give up their seats because the smaller plane was now overbooked.
This is not the way I want to be treated by an airline, and things like this seem to be happening to us more and more when flying Breeze. I want dependability and consistency; over time I have seen these two aspects erode with Breeze Airways.
So, tomorrow (and the return flight next week) will be our last.
If Breeze wants to retain its customer base, I suggest they place the customer experience at the top of their priority list and quit switching equipment around to pack us in like sardines.

The airline itself and the actual cabin and airplanes are comfortable but this fly breeze.com, forget about it no communication no assistance.!! They promise you points and if you're not absolutely dotting your I's and crossing your T's on the website you lose your points! I had 21, 8 00 points and I logged out of my Breeze account went back in and they disappeared. I canceled my Breeze rewards visa and therefore Barkley was canceled don't ever ever ever get a Breeze easy Visa card, that's all I can say. You're going to be bald by pulling out your hair on trying to retrieve the points that were taken away from you!! I hope this helps

I had the best experience flying Breeze Airline Raleigh/Durham to portsmouth New Hampshire. the staff were very friendly and the flights were on time if not early. The plane was clean and the prices was excellent. Will be flying Breeze again.

We flew first class on @breeze airlines on July 24th from Norfolk to San Diego. The plane was dirty you could see the cup stains on the seat consul. All passengers could use the same bathroom and there was no food service for a five hour flight. Coffee was horrible. The worst part was we had to wait two hours for our luggage after we arrived in San Diego. I predict they will be booted out of San Diego Airport soon as I was told this was not a one off.

If I could do 0 stars I would. First flight was delayed for maintenance which caused me to miss my connecting flight. Next flight they can offer me was 2 days away. No lodging compensation. They are refunding me a small portion of my trip while I now have to spend $560 to get home. They don't have enough flights to fix there own mess ups and don't compensate outside of that. They suck

We paid the checked bag fee for what should have been the easiest possible flight: a direct, 1-hour trip. Breeze still failed to load our bag onto the plane, and it's now been more than 24 hours with no communication about where it is or when we'll get it back.
We did everything asked of us — filed the required bag inquiry with the airport attendant right away, then followed up with Guest Experience, who just said we'd been placed in a queue. Since then, nothing. No status updates, no calls, no emails. The automated text system was a dead end with zero useful information.
We had kids with us and had to scramble to buy basic essentials out of pocket just to get through the day. Paying extra for checked baggage on a short direct flight and still ending up in this situation, with no communication to show for it, isn't what we expected from Breeze.

I had an awful experience flying with Breeze Airways. My flight was delayed by over four hours on the way to my destination and then another four hours on the return trip. What made the experience even worse was the complete lack of communication. Updates were delayed, inconsistent, and often nonexistent, leaving passengers sitting at the gate with no idea what was happening or when we’d actually depart.

To top it all off, there was no compensation or meaningful effort to make things right after wasting an entire day of my trip. Delays can happen, but how an airline handles them is what matters, and Breeze failed miserably in that regard.

If this is how Breeze treats its customers, I don’t see how it can build long-term loyalty. In my opinion, this is the same kind of poor customer experience that has hurt other budget airlines, and if they don’t make major improvements, they could end up following a similar path. I won’t be flying with Breeze again, and I wouldn’t recommend them to anyone who values their time or expects basic communication and customer service.

My kids flight was changed by airline my daughter was told in an email she could change the flight at NO COST by their customer service representative. When she tried to change my flight she was told by a different representative that she was given the wrong information and they would not be honoring what the 1st rep told her.

Traveled on June 5th and just noticed a charge on my credit card June 18th for 31.50. NO receipt, NO invoice, no one said anything during my travel of any additional charge! The only thing I can imagine is my phone is on a strap across my chest and I was asked if that was a "carry on". I showed it was my phone case. Ridiculous.

Never, ever again!!! System kept going down at checkout. Hundreds of people waiting to check in. Some 3-4 hours. No explanation from anyone about what was going on until hours later. People started jumping the line. No organization. Just awful and disorganized. And the price, what was supposed to be economy airline turned into 3x the cost after a bunch of fees. Never again.

They lost my luggage. Not sure how but my luggage is gone. It never showed up. There were two stops on our flight. The bag never showed up. I had really important things on that my piece of luggage. How remedial do you have to be to lose luggage. There has to be some sort of way to sort through the luggage that lets them know where the hell to send it. For that you get a one star.

My complaint isn’t about a flight but rather about the experience I had with an employee. On July 2, 2026 in Washington Dulles airport there was a discussion amongst employees of the airport about celebrating America 250. Barbra Ann an employee off Breeze airline was asked a question about a pin/button she was wearing, she said that she purchased it at one of the retailers in the airport and that is was about $8.99.
I said it’s a little expensive for me but I’m not going crazy over America 250, and the another employee agreed. Well to my surprise Ms. Barbra Ann commented, well you don’t have to be here, she then said you can leave. She said I can put you on a flight outta here followed by a laugh.
I was very offended by that comment, I felt it was rude uncalled for it made me uncomfortable. No matter what context she meant it is was rude. I didn’t respond because if I had it would not have been good. So I said I need to calm down and I’ll leave a review on how she represents the company she works for. I felt the it was racism and for that reason I am submitting this review.

Maybe more training it need to know certain things just should not be said out loud, it shows one’s true feelings.

I had a great experience with flybreeze they helped me through a very complicated circumstance when I missed my flights due to hospitalization and took my word for it even through text message. They provided me a full refund and helped me through the whole thing from getting my flight credits to the correct account to going over with me how to view them even though it was a flight I had purchased a month prior. They were extremely compassionate and told me they understand that things happen.thank you flybreeze !

JUST TERRIBLE WILL NEVER BE WHAT SPIRIT WAS! cant just pay the difference to change a flight need to cancel and rebook. Customer service is awful would be more useful speaking to a Dog.

We had a great experience on our entire flight today! The flight attendants, Kassie, Vivian, & Sydney were extremely kind and helpful! They really went above and beyond to make sure our experience was stress free! That’s always a bonus when you’re traveling with little kids! And of course, thank you to our captain and co-captain for getting us to our destination safely! We would definitely fly Breeze again! Thank you to the entire team we had today! Marie

I will never booked with breeze way. Unprofessional the flight was hot. They give snacks to only first class. They couldn’t give yiu a bottle of water they had a large bottle of water pull you some in a cup no ice no nothing they say they didn’t have Wi-Fi but the Wi-Fi was lit up. They didn’t share it. We was on a flight for three hours with no Wi-Fi someone stole our stuff out our bag you can’t even get in touch with them. They have no phone number. No nothing. I definitely won’t be flying with them again.

The breeze flight was great. Unfortunately i also booked my car rental through their appand i eneteres a Seinfeld episode. They took my reservation but dis not have a car available when i arrived to get my car.

The experience was terrible. It was eight of us. Wasn't going to make the connecting flight in tampa?So we drove home. That would have been the last flight out until thursday. Dumb s*** never fly the airline again

I love Breeze's concept, but the reality is a chaotic mess. Our recent flight was a comedy of errors. They canceled our flight, split up our group, took our paid seats, and forced us onto the worst backup option available.The worst part? Zero human customer service. You are totally relegated to a buggy app when everything falls apart. To top it off, they claimed our flight was canceled, but our luggage magically arrived at the destination on that very flight. Avoid the stress—book with an airline that actually provides support.

My daughter flew to Tampa 4 days ago and Breeze lost her luggage. They have ZERO phone customer support and ask you to use their app to resolve issues. The problem with that is we have yet to receive a human being response. This is terrible customer service to be stranded in an area without your luggage and no communication from Breeze. Warning: Don't ever fly Breeze!!!