flybreeze.com Reviews 53

The airline lost my bag. It's been 2 weeks and still haven't heard anything. The have no phone, so can't get ahold of anyone.

🚨 WARNING TO ANYONE FLYING WITH Breeze Airways 🚨

I’m sharing this so nobody else has to go through what I’m dealing with right now.

My luggage never made it to my final destination, and trying to get help has been extremely frustrating. There is NO real customer service line, no direct baggage office contact, and no clear communication on where your belongings actually are.

Instead of getting answers, you’re left:
❌ Texting and waiting
❌ Being redirected with no real updates
❌ Unable to speak to anyone who can physically locate your bag

This is a serious issue when airlines don’t have efficient systems or procedures in place to track and return luggage quickly.

⚠️ TRAVEL TIP (PLEASE READ):
If you are flying—especially with budget airlines—PUT AN AIRTAG OR TRACKING DEVICE IN YOUR LUGGAGE.

Why?
✔ You’ll know EXACTLY where your bag is
✔ You won’t have to rely on the airline for updates
✔ You can push them to act faster when you already have the location

At this point, passengers are forced to do their own tracking because the system isn’t reliable enough.

I truly hope Breeze Airways improves their policies, communication, and customer support—because customers deserve better when trusting an airline with their belongings.

Worst airline I have ever flown on. First and last time for sure. I recommend any other airline

This airline is worst than spirit. Customer service straight sucks and the will ignore you on the live chat. No willingness at all to help the passenger. Travel with caution if you travel with them. There is no customer service phone only trach live chat.

Do not trust this airline. No customer service, ZERO. They have a worthless chatbot on their website, NO customer service telephone line. What do you do when you have an issue? Suck it up.

Do not ever fly this airline! Had a flight last night at 5:20 PM. Boarded and sat on the runway for six hours. At 11:50 PM they told us that the crew timed out and we would get out this morning. Head to Uber, get to a hotel, get an Uber back this morning for a flight at 8 AM. That flight has been delayed from 930 not till 10 AM. Poor management poor planning best dis organization. Any reduction in flight is not worth the hassle in aggravation of having to pay for a hotel and two Ubers and missing day of work. Customer service will do nothing, telling you that they can’t control the weather. I know they can’t control the weather, but they could control having a flight crew and plane ready for a flight they rescheduled.

Passengers are asked to be at the airport 2 hours before flight due to TSA issues.
Breeze agents don’t open until 90 minutes before.
3 agents stand at the ticket counter doing nothing until the magic 90 minutes. The line for multiple flights waiting to check in is halfway down the RSW aitpirt.

This happens at many airports they service.
Operational changes should be made to process passengers earlier giving them ample time to get through security, get to the gate, and with a little luck get a get a beverage or snack before boarding.
It would be nice if they factored the passengers into their operational equation.

I've flown Breeze four times round trip from San Diego to Norfolk, VA. EVERY time upon landing in Norfolk, everyone has had to wait OVER AN HOUR at the baggage claim for bags to start coming out. What's the deal Breeze? The reason I'm giving Breeze three stars is because the actual flight experience was pretty good.
The other situation is that I applied for and received a Breeze credit card. I just booked another round trip flight from San Diego to Norfolk that came to $749 (I don't know why people think Breeze is cheap). I went to put it on my Breeze credit card and it was declined because they'd only given me a $250 limit, so I called to have it increased so I could put this trip on their card. My credit score is over 800. I have no late payments on anything. But.... they declined the increase so I could use my card. WHEN was the last time you could fly anywhere for $250? They tout getting "double the points" if you use your Breeze card, but they make it impossible. I have the cash but wanted the points. I'm growing more and more disenchanted. And, Breeze, if you're listening, do something about the hour wait for luggage in Norfolk, and make your credit card more accessible if you want people to use it to book travel.

We booked a flight and had to make changes due to an emergency. I knew it would take a while to resolve the issue but after several chats, they took care of us with no hassle. We are planning to use them again! Thanks

Kamishia Malone was our ticket agent on our flight down, and she was truly the only positive part of our Breeze flight experience. We experienced multiple delays, emergency landing and other inconveniences, and Kamishia handled our situation with compassion, humor, and professionalism. When we deplaned, she was there and even remembered us, showing genuine empathy for everything we had been through. Her kindness and effort made a difficult situation much more manageable. She is honestly the only reason I would ever consider flying Breeze again.

Terrible reliability, customer interface and service. I booked a short nonstop flight 6mo in advance, they changed it to a staged flight with a duration more than twice as long within two weeks (why advertise a non-stop if you're going to change it to a staged flight that far in advance--unless you're baiting?)-- it was a royal PITA to get it cancelled and refunded. Their website initially didn't provide an refund option for me and their customer service was terrible/ unresponsive. I burned hours of my time to (finally) get the refund. Would

I am extremely disappointed with my experience with Breeze Airways and would strongly caution others before booking with this airline.
I purchased a $588 ticket for my son, a college freshman, to travel from Hartford (BDL) to New Orleans (MSY) so he could spend spring break with his grandparents. I am a single mother currently working abroad for an international organization to support us both, so this was not a small purchase.
When it was time for him to check in, he received a message asking if he would take a different flight for additional compensation, which suggested that the flight had likely been oversold. Despite that, he proceeded to the airport.
My son traveled over an hour from his university to the airport. When he arrived at the counter, Breeze staff refused to allow him to check his bag because they said he needed to be there one hour before departure rather than 30 minutes beforehand. Because he had already traveled to the airport from campus, returning to his dorm was not an option.
What happened next was even worse.
The staff refused to help him reschedule the flight at the airport and told him he would have to contact customer service. The problem is that Breeze Airways does not appear to have real customer service. The only option was a text message system, which eventually responded that the entire ticket had been canceled.
So after paying nearly $600 for a ticket, my son was simply left stranded at the airport with no assistance, no rebooking, and no meaningful customer support.
This experience felt like a pure cash grab. Breeze took the money, offered no flexibility, and provided no real human customer service when a young traveler needed help.
Airlines deal with delays and missed check-in deadlines all the time. Responsible carriers help passengers find solutions. Breeze did not even attempt to help.
I will never book with Breeze Airways again, and I strongly recommend that others think twice before relying on an airline that offers so little support when something goes wrong.

Accidentally cancelled my flight and contacted them to undo the cancellation— they wouldn’t let me. Wasted so much money. I also have a lot of points with them that I can’t use unless I have enough points to purchase the flight in full. Bunch of crap.

I have taken Breeze many many times between Pittsburgh to Raleigh to see my grandchildren and have loved the airlines. They are clean and have ample room, much better than Spirit. As for customer service, forget it. I had to add on my granddaughter recently so that she could come back with me for a week. It took over an hour to settle everything. I ended up with a major headache. No matter how frustrated I got I was not allowed to speak to someone by telephone. I used the Live Chat. I was happy to know that I did not have to cancel my reservation and rebook because the rates had gone up, but could book a separate one and they could link hers to mine. Well the joy was short lived. They set it up so that I could go into my account and click on the booking which was now available and just pay. So the chat person stayed in the chat while I tried. This would go on and on at this point. I tried numerous times and it did not go through, I went back and forth with the agent trying and retrying. She asked me to do many different things to make it work. This went on for an hour. I begged to talk to a person on the phone, but was ignored. Finally she said that they did something on their end end to try again. It finally worked. I wish we could go back to the day when you could actually talk to someone live on the telephone.

They ripped me off. I bought tickets I could cancel, but when I canceled them, they deducted a fee. None of this was disclosed when I bought the ticket. Only when I canceled the tickets, did I learn that they don't give full refunds after certain dates. What's the point of refundable tickets if they're not refundable. What's worse is that they charge extra!

I had heard good things about breeze, but not anymore.

THE NEW POINT SYSTEM IS NOTHING SHORT OF SCREWING THE CONSUMER OUT OF USING HARD EARNED POINTS. THERE IS NO OTHER WAY TO PUT IT.
YOU KNOW LONGER HAVE THE OPPORTUNITY TO USE A PORTION OF YOUR HARD EARNED POINTS. IF YOUR 100 POINTS SHORT, YOU OUT OF LUCK. SO I AM OUT OF BREEZE!

It’s nice and cheap but definitely get what you pay for. Somehow they have an airline worse than frontier out there

I flew from Norfolk Virginia to Pittsburgh, when I arrived to Pittsburgh I went to my designated carousel waiting for my suitcase, everyone that was on my flight got their suitcase and left, I waited and asked representatives from another airline that were making sure that the passengers from another flight that was getting their luggage in the same carousel if they knew where my lost luggage could be, I was informed that Breeze doesn't have a lost luggage area at the airport like all the other airlines do, there was another Breeze flight coming in in a few minutes minutes so they suggested to wait for it at the other carousel where it was announced and that a breeze representative should show up to make sure everyone gets their luggage, well everyone got their luggage but no one from Breeze ever showed up. I went to the Departures desk upstairs just to find out that everyone had left, I spent over an hour around the carousel where my suitcase was supposed to arrive and trying to find any kind of information where it could be while my girlfriend waited for me in her car. I finally decided that my suitcase was lost and got on line through their messages system to report my lost suitcase assuming it will be found and brought to my girlfriend's place over an hour away drive just like most decent airlines do. But no! I get a message back saying that my suitcase was left at the carousel which was the biggest lie because I waited there over an hour until luggage from another airline was delivered at the same carousel, I walked all around that carousel several times and my suitcase was never left there! To make it worse I am told that I can go and pick it up at the Breeze counter and I am given a list of specific days and time frames when I can do so since that is the only times someone from Breeze will be there. After having to wait for another day because they were not there the day I got the text and driving back to the airport for over an hour when I get there they were booking a flight and there is a long line so I cut in and told the employees that I was there to get my suitcase and showed her the text message, you would think that someone immediately would be running to get my suitcase, but no! And I am asked to wait until they finish booking that flight before they can go and get it. After they finished booking the flight passengers for their next flight start arriving and they start booking them, at this point I have been there for about an hour so I got on line behind 6 passengers and before the line got bigger and when it was my turn, I showed the text on my phone again and demanded my suitcase and stated that I had waited for the previous flight to be booked and had been waiting for at least an hour. At this point an employee finally went across to wherever they had stored my suitcase and brought it to me. No apologies nothing ¿like if it was my fault and I had just left my suitcase there. This is the WORST CUSTOMER SERVICE I'VE EVER SEEN and I use to fly with them all the time, now I look for another options even if it is going to cost more or take longer, at least I will be treated properly and will be able to call a number and talk to someone or go to their lost luggage area at the airport instead of dealing with what I did and not even getting at least an apology and an explanation of why my suitcase was not there instead of saying that it was left at the carousel which if it was then it came out at another carousel not anywhere close to the one where it was supposed to be.

I needed to contact customer service and was able to get a live person, which is amazing in itself.
The agent was as Liz and she was extremely helpful and helped me resolve my issue. She has amazing customer service

Breeze over sold their flight by 28 people. They stayed notifying us 2 days prior asking for people to change flights. We arrived at the airport, checked golf clubs and luggage. We started boarding and they asked everyone to refresh boarding passes, as they bumped 28 of “due to weather” which of course is a LIE!
Unacceptable!