Allegiant Reviews 187

We paid for the bundle to get assigned seats. We had those seats when we checked in online for boarding. The allegiant staff did not ask us to move seats. They made us. When I told them we paid for certain seats the flight attendant rudely said "enough is enough" and made us move. They are refusing to refund me the amount we paid for the bundle to get assigned seats.

Soooooooo bad

Wasn’t allowed to fly because of having a baby

What a terrible airline. Waiting 3 hours now for a form of paperwork from maintenance. Airplane is dirty. Staff is rude. DASANI WATER. If you are looking to fly cheap look elsewhere. Prior to this ordeal, I had my seat “moved” yet they never reassigned me a seat, after waiting on hold with customer service for 3 hours to get an actual seat (that mind you I already paid for) I spoke with them for 30 seconds to get placed on hold for 30 more minutes, to then finally having my seat given back to me. 70 dollars for a carry on bag! Dont think about putting your carry on in the overhead storage unless you paid for it! You would think they are running a military organization in charge of enforcing overhead storage with the way these nasty flight attendants speak.

Real simple - close friend, with her family - two daughters and mother - were flying home from Florida. Before she boarded her flight she inadvertantly bit her tongue causing her to bleed.

Allegient refused to allow her to boared and refused to give her, and her family, a refund of her return fares because she didn't have a damn medical report?? They could see what the problem was but completely disregarded the obvious in favor (apparently) of their self serving greedy policies. I reiterate - THEY refuse to allow her to board for her flight. It was thieur selfish apathetic decision, not my friends.

Because of allegeints apathetic attitude she had to book her eturn flight with Jet Blue who treated her and her family with respect and courtesy UNLIKE the other mob.

I would never fly with this mob ever and would never recommend them to anyone if they want reliable courtious and respectful service.

The Flight was good the Staff on the plane was nice, I would say this airline is a gas station airline. The reason I say that is they have things that you would find at the gas station. Like nerds, kit kits etc.. the only negatives I have is their is in IFE but that is expected with budget airlines and the tray table is smaller then my phone. But it is a great airline.

Only because I cant leave a zero. They canceled my return flight 3 hours before my flight. Fun facts: if there is only 1 flight such as the one I had in destin. You're screwed. 2, dont book your rental car through them along with your flight. When I received the cancel text, I tried to call customer service, only to be told its an approximate 2hr wait time to talk to someone. I tried to change my rental car return through the app, but the app wont let me change anything because my car and flight were booked together so I had to talk to someone in customer service. So I called alamo, just to talk to someone in India or wherever, to be told he cant change me car details and I had to call allegiant customer service. So I call allegiant again, yep...2 hr wait time. End result, I drove back to alomo, returned car and had to purchase a 1 way destination back home. $278 and a 12hr drive later. I made it home. I have 1 more flight scheduled with them. After that, never again. Customer service is flat out nonexistent

Confirmation number H3CSSI
I lost my iPad on the plane. I submitted a ticket to find it back in July when I realized I didn’t have it. On my way home I stopped at the Allegiant counter and no one was there. I havent received any email saying you’re trying to look for it. I called back around August to find out what’s going on. This is a $2000 iPad. I had to buy a new one because I’m in school. I called down at the Allegiant lost and found in Portland and no one ever answered. I was at a dead end. Then last week, Portland donated it to an electronic place that fixes electronics and someone turned it on and I went through many channels to get it back. I will never ever fly with Allegiant and I will tell everyone I know what happened and how you did care about my lost item that meant so much to me. I’m in nursing school and needed this. I spent another $2000 for a new one. I think management should know how Portland handled this and never looked to see if someone filled a ticket. The electronic place stole my Magic Keyboard Which cost $330 and I blame you!! So now I’m out $2300 all because no one cared to see if this was a lost item. No one turned it on to see if there was a phone number or message on the screen. I hope you don’t treat people the way you treated my item, tossed in a box somewhere!!!

We got on the plane at 6:50 am…we were set to land at 10:23 am. It is now 1:20 pm and we have all been denied refunds. The never offered us food or drinks during this time. Absolutely horrid flight. We had to divert to a different airport so we can refuel, then we landed at our original airport and waited for an hour on the tarmac. I will never be flying with this airline again.

Today allegiance denied me from getting on the plane with my service animal
who is registered
I’m disabled. I have heart failure,
Eight months ago I had open heart surgery to replace all of my heart valves
I have an artificial mitral valve.
I have an artificial aortic valve
and a cap on my third heart valve
. I continue to have ongoing heart problems
When I return from this trip I will be having another heart surgery for atrial fibrillation. Abalation
My service dog is so helpful
because if I fall out, She will alert me and others.
I was never notified I was told when I arrive there
Being told I didn’t fill out the
so I I told them let’s fix it I can give you all the information that you need. I have my medical records with me, etc. or let me redo the application whatever they need me to do
I was told
there’s no fixing it
Nothing can be done and also you could never reapply again once you’re denied.

I was discriminated against today
maybe I was judged on how I looked
I wasn’t treated with an ounce respect
It wasa horribleexperience. It took a toll on me today and my heart.
And they did not even attempt to try to help me

One star is generous. Absolute chaos and blatant money grab.
This was one of the most frustrating airport experiences I’ve ever had, entirely due to Allegiant’s incompetence and inconsistent rules.
My wife and I were not flying. We were escorting our children to the gate so they could fly to Florida to see their grandparents. The kids had only two small carry-on bags. We explained this clearly at check-in. Allegiant staff waved us through and told us everything was set.
It was not.
After waiting in the TSA line, we were told our paper copies of our Real IDs “weren’t acceptable” and that we had to pay an extra $90 just to escort our kids. This felt like a pure cash grab, not a security measure. We left the line, paid the fee, then waited another 30 minutes.
Then TSA informed us we needed boarding passes even though we were not flying. Why wasn’t this mentioned the first time Allegiant waved us through? Why weren’t passes issued then?
So we exited TSA again, waited in the long Allegiant check-in line again, only to be told we could have one gate pass for two parents and multiple children.
At this point my daughter was crying, I had paid extra money for access I wasn’t allowed to use, and no one at Allegiant took responsibility for the misinformation they provided at every step.
This entire situation was caused by:
• Poor staff training
• Inconsistent policies
• A barely functional app
• Nickel-and-diming customers at every turn
If Allegiant looks cheaper, understand why. You will pay for it in stress, wasted time, and frustration and possibly your kids’ tears.
Spend the extra money on literally any other airline. There’s a reason Allegiant is cheaper, and this is it.

Staff can be quite rude. I paid a premium to have a seat and overhead bin at the front of the plane, for a quick deplaning. Flight attendant wouldn’t let me put my carry on in the bin at my seat, even though it was empty. She was rude and dismissive when I told her I need to get off the plane quickly, and that I relied on that when booking a priority seat. This rule, if truly an airline rule, needs to be communicated when booking and paying. I relied on their advertised amenities to my detriment. And the flight attendant was very sharp and rude about it. I usually tolerate the late flights, disorganized staff, pushy sales tactics about their credit card, but this was too outlandish. No more Allegiant Airlines for me.

I was told my service animal couldn't travel as such & needed to come on as a pet. I explained shes in service at all times, especially on flights & wouldn't be able to perform her services in a bag. I have flown on major airlines with her with no problems, same form verified. I went to the extent of going to speak with my trainers (I was denied because of verification from trainers) & they never got a call for my dog at all. No such call for verification came in to them. I choose to travel with direct flights because my body is riddled with tumors and if I could avoid travel all together I would but I'm going for Dr's appointments to help me. Such a shame and heartache that I have so much on my plate to add this to the list. Ironically, if my surgery is possible & a success, I might not need a service dog. 🤦‍♀️💔

I understand weather delays but when you cannot reach an airline through any measure to get an update, it says volumes. When you call the cs number it says there is a current wait time of “at least 2 hours”. Does that meant 27 hours? 96 hours? Who knows bc you’ll never hear from them… ever. They have live chat- crickets. Email- zilch. Social media- too busy bragging about buying Sun Country. People foolish enough to buy tickets need to actually travel on a plane. Daughter and grandchild stranded by allegiant and with zero updates we have to buy a flight on a diff carrier bc allegiant does not work with other airlines. Only airline worse than this one is Spirit.

Too bad you have to leave a star to write a review. Zero should be my option for Allegiant. They just cancelled a flight from Las Vegas to Bellingham for "weather". Not true. All other airlines in this airport continue to fly to Bellingham as we speak, weather apps and my wife on the ground say weather is beautiful, clear and calm in Bellingham, as it is here in Las Vegas. They're calling it a weather delay to avoid providing rooms and meals for all these displaced passengers. If it's "mechanical" they have to take care of people but if it's "weather" they're off the hook. I understand things go wrong, and I don't want to get back on a plane with a mechanical problem. But Allegiant is being dishonest and unprofessional to avoid their obligations and responsibilities. Furthermore, there is no Allegiant customer service or indeed any Allegiant presence of any kind in this airport. Who even maintains these planes? The people at the gate say they don't even work for Allegiant so there's nothing they can do for anyone. It's understandable that under these circumstances the Allegiant planes would be in a dangerous state of disrepair that requires grounding, and the company would be failing financially to the point they couldn't meet their obligation to their customers. I must also add that this is a one way flight home that cost me almost 3 times as much as the Delta flight that got me here. And Delta was by far a more pleasant experience. I've been cancelled on Delta too, but Delta always stepped up and did things right. Not Allegiant. As the flight attendants will tell you, "you have choices when you fly." I suggest choosing someone besides Allegiant. I think they've become too expensive, dishonest and unreliable.

The ONLY reason why we use this airline is because of their pet policy (2 small pets per carrier per person). Aside from that, everything about this airline is crap.

Despite it not being written in their policy, I’ve had multiple attendants approach me and my husband to move to different seats because we have dogs and can’t sit next to each other. Nowhere on their site does it say that.

Their boarding gate guy who has some sort of power tripping authority issue, constantly harasses us to put our dogs back in the carrier when we’re just giving them a quick sip of water since it’s a long traveling day. He never gives that kind of treatment to other people with dogs who literally let their dogs loose by the gate. My husband is white and I’m Chinese, could it be a racial thing?

I’ve been harassed about paying for my carry on even though I already did and showed my receipt of payment and boarding pass.

We were also told to pay for EACH dog in our carrier when their policy states that it’s payment PER CARRIER.

Majority of their staffs are rude, obnoxious and power tripping. They also don’t have their own airlines rules memorized. I’m told something different each time.

They (not sure if Allegiant or TSA) cut my lock and went through my checked bag without leaving any explanation to why my suitcase needed to be ransacked.

Both round trip flights cancelled!
Only good enough to see good prices on the website and then see them cancelled couple of days before your trip and then you are screwed!

I booked a car rental through Allegiant and canceled well within their 24-hour grace period — something their own representative confirmed during a recorded call. Despite this, Allegiant refused to issue a refund of $706.15 and instead insisted on providing a voucher I will never use.

To make matters worse, a representative named Omar from customer support refused to provide a direct contact email for the company when I requested to escalate the matter. This lack of transparency and accountability is unacceptable for any legitimate business.

Their so-called “terms and conditions” do not override federal consumer protection laws or the Fair Credit Billing Act, which clearly protects customers from being charged for services that were canceled or not rendered. Allegiant’s refusal to process a proper refund despite acknowledging my timely cancellation speaks volumes about their business ethics.

I have already contacted my credit card provider and submitted full documentation of the cancellation. A formal chargeback will proceed if the refund is not issued promptly.

If you are considering booking anything through Allegiant, I strongly recommend avoiding them altogether. Book directly with the car rental provider — in my case, Enterprise — where prices are lower and refund policies are honored without resistance.

This experience has completely eroded my trust in Allegiant’s integrity and customer care.

I started flying Allegiant Air a couple years ago as they had some direct flights to my destinations. After about 10 flights, I am done with Allegiant. The charges for everything (ie water, carry on luggage, etc) are one thing. But the delays and cancellations have me wondering how they stay in business. I don’t think I have had one flight that didn’t have some issue. The strain that puts on everyone from flight attendants, ticket agents and passengers is too much. I’m out Allegiant. Employees should consider looking elsewhere for a better job. Life is too short to have to deal with this poor or lack of management. If the passenger experience is this bad, I can only imagine how the behind the scenes practices are.