Foodpanda Hong Kong Reviews 

HK$39 delivery fee and this is the service?

I’m fed up with Foodpanda.

I previously received a meal that looked nothing like the photo used to advertise it. I reported it, but my complaint remained unresolved. If the photo is what customers are relying on to order, the meal should at least reasonably resemble it.

Now I’ve paid HK$39 for delivery, only to see that the rider has two other orders to deliver before mine. Paying that fee and watching my food take a tour before reaching me is incredibly frustrating.

My issue is with Foodpanda’s delivery arrangements and handling of complaints. Customers deserve accurate listings, reasonable delivery service and proper help when something goes wrong.

Based on my experience, this has been poor value for money and deeply disappointing service.

Great service but food was not delivered on time.
Overall good service though

Order placed and paid for. I entered the exact address and strangely the geo-localized address for the delivery person had nothing to do with the one indicated. I lost my order and PANDA FOOD refused to reimburse me after cancelling my order. They 're crooks . Order amount: HKD 610!

The app placed my location on the other side of the city, and when the error occured, no refund was issued. I spoke to the help center and they said their was nothing they could do. The UI is a mess, the map doesn't load properly, and the company makes it your problem. Don't even bother.

Paid for direct delivery and tipped the delivery person 16%, delivery was still 40 minutes late. Then foodpanda claimed the delivery was on time.

Unbelievably bad.

paid direct delivery and the order went cruising around the district before coming to me. contacted customer support and they told me they are doing their best. totally ignoring the meaning of direct delivery. they closed the chat before i was able to ask for a slight refund on just the direct delivery part. its a SCAM. dont use foodpanda.

Order ysw0-2624-0rbq was cancelled without delivery (allegedly rider didn't find the address) and NO REFUND was granted.
Support refused to resolve this.
No re-deliver, no refund, not allowed me to pickup goods.
I have filed a complain to Consumer Council and my bank.
OTHER CLIENTS SHOULD BE AWARE OF HIS UNFAIR TRADE PRACTICE.

I placed an order from Hungry Korean (Causeway Bay) today at 11:34 AM. It did not arrive until 12:50 PM, nearly an hour and a half later.

The app repeatedly blamed external traffic conditions for this massive delay via automated "speed bump" notifications. However, live map tracking clearly showed the rider was systematically routed on a multi-stop, stacked delivery detour through Kennedy Town instead of driving directly to the Pok Fu Lam delivery address.

Due to the extreme transit time, the food arrived completely cold and ruined. The Jajangmyeon had congealed into a solid mass that was physically impossible to mix with the sauce and had to be thrown out immediately. The rest of the meal was subpar and did not taste like authentic Korean food at all. This was easily one of the worst food delivery experiences I have had anywhere.

To make matters worse, Foodpanda's app offers zero live customer support recourse during severe delays. Furthermore, the interface completely removes or expires the option to leave a post-delivery rating for the restaurant. It is clear how subpar establishments maintain a 4.7-star "Super Restaurant" status on this platform—the system is intentionally designed to block honest, negative consumer feedback when operational failures occur.

Absolute lack of transparency and corporate accountability. The minimum resolution is a full refund to my original payment method, not an app voucher.

Order # nodl-2822-2ono

I live on the 3rd floor with no lift. I understand it's not the easiest delivery, but Foodpanda's own policy says they deliver up to the 5th floor in walk-up buildings.

The rider refused to walk up, left my food on the street, and I had to go get it myself. By then, I didn't even dare to eat it.

When I contacted customer service, they only offered me a $15 refund, not even 10% of my order total. Absolutely unacceptable.

Won't be using Foodpanda again.

Ordered from pandamart XL, rider delivered half of the order and asked to wait for another half. It never came, I was waiting, and when went to support, they rejected either refund (48 max policy) or just order completion. No explanation. basically stole my money paid for half of the order.

RUBBISH APP and Horrible delivery services!!! Food is always either late or not delivered properly. I had had food missing from my order, rider cancelling after taking my order…etc. etc. Worst thing of all, there is no one you can call for help or support. They keep asking you to go on the app to chat with someone but it takes forever to connect to the system , not to mention they never follow up after you finally reported what happened to the person on the app.

Foodpanda has become painfully unreliable. Deliveries are consistently late, and the app keeps claiming my order is ‘still processing’ even when it’s clearly ready. The lack of transparency and efficiency is frustrating—I miss the days when Deliveroo actually

The second time in under a month that FoodPanda Riders failed to deliver my food! This time the Rider went to a neighboring property development instead of mine. The Rider even gave me a number to call, that's how I knew it's not my building's Management but the neighboring one. It's bad enough that I have to use Google Translate to communicate with the lost Rider, adding to the stress.
HelpCenter live agent is even worse than a bot, they are unable to help, just canned replies that pretend to care, insulting the customer even more.

EDIT: 23 Feb 2026
REFUSED TO ISSUE REFUND FOR FAILURE TO DELIVER MY ORDER. Stupid Help Centre agent offered $25 voucher for a $197 Sharetea they refuse to return. This scam app will take your money but won't provide refund when they fail to do their end of the job.
The overwhelming 86% 1 star review is a clear indication FoodPanda and their scam app has no place in a high trust society as Hong Kong.
I'm trying Keeta per another reviewer's suggestion.

No customer support whatsoever. Orders sometime glitch and just very bad experience

If you want your food hot and on time DON’T use foodbpanda. They always disappoint.

Yet another crappy experience with HK FoodPanda organisation: placed order (outside of lunch/dinner rush), FP promised items in ~15min, and as always, super-fast to charge my card. Moments later, their app indicated that they lacked riders, and it may take more time.. Approx. 40 minutes later, app was still showing "we're trying to find a rider", so I tried to cancel the order (customer service chat). They refused--I was "told" to just wait and (in effect) shut up. Efforts to get refund afterward met stone wall (documented). Now escalating with card issuer (HSBC) and with gov. Food &Hygiene Dept (FEHD) that regulates food delivery companies. Disappointed that this maddeningly poor service keeps happening.

I have enjoyed using FoodPanda for a long time. I pay a monthly subscription for Panda Pro. But constant missing items and only a $3 voucher each time is really annoying. I’m left hungry at the end of my meal and I can’t even order something else with that $3. I’m beginning to wonder if I should try a different delivery service.

I tried to add an item to my order because the app stated you could. The customer service representative told me it couldn't be modified. I then asked to cancel so I could reorder,upon which he told me cancellation is nonrefundable. Would I like to cancel?! Stupid protocol. Stupid rep. You would think that economic downturn would see improvement in services. Stupid me. Welcome to the age of deterioration...

Food not delivered. Card charged. No option given for refund only voucher to be used in 30 days. It was a large order so I incurred interest on card. Theft. Claimed that refunds take 90 days if authorised.

They charged me $534 without authorization. I have no subscription and have not ordered any food.

When I confronted them, twice, they said they couldn't find the transaction. But I got the AliPayHK transaction information. Apparently when I installed the app I did give a permission to auto debt when using the app. But the app was deleted months ago because I found many bugs while using it and did not trust it. It's my fault I forgot to delete the permission. But it is not an excuse to just charge without authorization.