Fox And-sons Reviews 

Had a viewing with Jack from the Crawley branch yesterday. He was absolutely fantastic! Jack greeted us with a warm and welcoming manner, gave us a little local knowledge before heading in to the property. He made myself and my partner feel completely at ease and built a great repour with us straight away adding his humour and great personality to the viewing. He was super informative about the property and could answer all of our questions, we didn't feel pressured at any point which of course made the experience much more enjoyable and exciting for us. Jack made us feel super comfortable and didn’t rush us with our viewing and was professional throughout. Thoroughly enjoyable experience looking for our first home. Great asset to the company, Thankyou Jack!

On going rental problem with poor customer service.

I rented a property in Portsmouth and moved in 2023 and the process was smooth and fantastic but few months after moving in, it has been from one challenge to the other. I have complained overtime with no follow up and feed back from the property management team until you follow up. This is my third month on the reoccurring issue with my second /third time of reporting it.

Fox and sons Winton were excellent in selling our property in record time.All staff were well trained and helpful.The manager Jack was very helpful throughout the process

Holly Myatt from Portsmouth branch was extremely helpful, made the whole moving process nice and straight forward and replied to any queries I had regarding my tenancy extremely quick, highly professional and would recommend to anyone! Thanks again ☺️🎄

Tara at fox and sons in Worthing has been amazing from start to finish

She is very knowledgeable and provided me with an excellent service when choosing my mortgage.Highly recommend

Chaweewan

The brighton branch, has taken 2 years to get my dad's flat sold after he died. Recommended to sale the flat at auction by Ray Murphy, that fell through after months of trying to get it sold,then went down the normal route. This all starts out fine ,in 2022,then had two more offer ,these were not satisfactory, finally had an offer in August 2024 which has taken 5 months of us chasing to get over the line. Alfie is the person not to take at his word as this was only what he thought we wanted to hear. Never use fox&sons. Sonia collins

Right from the initial viewing Toby and his team acted professionally and helped our purchase go as smoothly as possible, highly recommended and would definitely use again.

The Hove office handled my mortgage four years ago. I had to pay a fee which I was told told was a lifetime fee for future services.

The original agent I dealt with did an excellent job but has since left so I was left with Jack who called to remind me of my re-mortgage and incorrectly deduced that it was due a year earlier than it was.

No matter, fast forward to this year and I'm told I need to download an identity/security app, Credas, send a bunch of paperwork and payslips in order to get my mortgage going.

A couple of days later. he says there will be a delay because my name, Francis, brought up questions. *Shrug*

Having heard nothing for a few days, I sent a reminder asking for updates.

I got an email back saying due to "certain circumstances, they were unable to find a lender and they could no longer help"

No explanation, no further feedback. That "lifetime fee" I paid sure came in handy eh?

I wouldn't use F&S again if they paid me.

I am absolutely thrilled to share my experience with Abbey Northway at Fox & Sons! From the moment we began working together, Abbey’s extraordinary professionalism and commitment to excellence shone through. What sets Abbey apart is her meticulous attention to detail—she left no stone unturned in ensuring my property was presented flawlessly. Her insight and expertise were invaluable, making the entire process feel effortless.

Abbey’s communication is truly unparalleled. She kept me informed at every stage, consistently going above and beyond to ensure I felt supported and confident. Her proactive updates and prompt responses were a breath of fresh air, transforming what can often be a stressful process into an incredibly smooth and transparent journey.

But what truly makes Abbey a standout agent is her warm, kind, and compassionate nature. She didn’t just treat me as a client; she treated me with genuine care and respect. Her empathy and understanding are rare qualities that made this experience not just successful but genuinely enjoyable.

The results speak for themselves: Abbey sold my property in under three months—an achievement that exceeded all my expectations! Her dedication, expertise, and relentless commitment to achieving the best outcome are nothing short of extraordinary.

If you’re looking for an estate agent who will go above and beyond, Abbey Northway is simply the best. She’s a true gem in the industry, and I cannot recommend her highly enough. Thank you, Abbey, for your phenomenal service and for making this process an absolute pleasure!

I used fox&son in Bittern branch for the second time because I had a good experience with them the first time and this time was the same. Special thank you to Jay was very helpful and profesional . He made all the process easy and stress free for me. He was always quick to respond and keeps me updated.
It has been a pleasure to work with Jay and rest of the team.
Thank you

My complaint is directed at the Hastings branch after repeated requests to be taken off there phone list I still receive calls and after reading other reviews this is not an isolated case to this branch. Also I've had there number blocked for over a year. Rest assured if I ever put my property on the market I most definitely won't be using Fox and Sons.

Fox and Sons Mutley Plymouth have been chasing us to value and market our property for several months. They came along a few days ago, promising to “work on a valuation” that same afternoon, but not a peep out of them since. Very disappointing considering the number of times they rang to arrange a viewing!

I recently got a place with the help of Victoria and her team at fox & sons. I must say I was so impressed with her performance and attitude to work in terms of her swift responses and patient cos I know I rang her so many times which can be annoying to some people, but she never complained, she entertained every of my calls, listened to my worries and put me through all the process that might have been challenging to me. She literally makes all the process easy and fast for me. I feel so happy and confident that I can work with fox & sons in future when I have a property project. A very big thank you to Victoria and her lovely team at fox & sons Portsmouth.

Fox and sons Worthing are incapable of fulfilling my one and only simple request. They telephone me regularly asking if I would like to sell my property. I have asked nicely many times that they take my details off their list. They always apologise and say that they will but they never do. Incompetent, if they can't perform the simple task of updating their contact list, how can you expect them to market your property ????

As a potential buyer, I don't appreciate being mislead with information. I enquired about a house and was told I'd be the first to view the property, this was not the case at all and lost out because of this.

The mortgage offer given was not at a good rate VS other high street providers, so would advise using them as a last resort.

Plymouth Branch

I would have no problem recommending this company. They are very efficient and friendly. Nothing is a problem to them. I was looked after by David Johnston and he was very knowledgeable courteous and friendly no question was too much for him he is a credit to your company. Thank you David x

Unfortunately this estate agents harass you if they get sniff of your either wishing to sell or rent your house.. got knows how they know. If you go on the market with another agent, they will cold call at your door to steal the business. We were considering renting our house unless we got the right price at selling (selling through local fab Exp agent in Salisbury, Adam Budd).. I don't know how F&S caught wind of this potential renting plan but they harassed me with calls and even turned up at my front door. Unbelievably unprofessional company who lie, cheat and cold-call to get a sale. Bad reputation.

I’ve had a great experience with Aaron from Southampton. With a few teething issues from another branch, Aaron took over and got me everything I needed within a very reasonable time limit. He used his initiative on what he needed and caused me zero issues. Couldn’t believe how efficient he was. Thanks for all your help.

We received exceptional service from Fox & Sons. Our agent Yushin was brilliant. He found some really nice properties matching our criteria that we hadn’t noticed ourselves, and he booked us in to view them within a couple of days. He offered great service, info, and knowledge during the viewings and followed up quickly with answers to our questions afterwards.

Do not use. No consideration or care for GDPR. Run by children.