Frankfurt Airport Reviews 

This airport is the worst in Europe for passport control, security queues, confusing signage and generally unhelpful staff. I hate having to travel through this airport.
I was planning to buy some Christmas presents in duty free today on my way home. Passport took so long that I was unable to. I am sure your tenants will be delighted to hear this

Flughafen Frankfurt! Der Weg zum Fernbahnhof ist umständlich. Und dann ist auch noch die ewig lange Rolltreppe zu den Gleisen defekt. Kein Hinweis auf einen Aufzug. Passt irgendwie zum Flughafen!

I waited for 30 min to get in the lounge, and then they told me my card is not allowing me inside the lounge. Maby update your website then.

Wer 2 Stunden auf sein Gepäck warten möchte ist hier genau richtig👌🏽

Der schlechteste Flughafen den ich in 40 Jahren erlebt habe. Unfreundliches bis arrogantes Personal. Was glaubt Frankfurt eigentlich wer sind. Dieses hessische Dorf lässt als einziger Flughafen keine Amex Kunden mit Platincard in die Louge. Einfach nur arm.

Der Flughafen ist gut, es gibt überall soweit das Auge reicht kleine Läden oder Restaurants. Der Flughafen ist auch sehr übersichtlich gestaltet und das einzige was nur ein kleines bisschen ärgerlich war aber keinen Stern abzieht ist, dass die Gepäckaufgabe bei der TAP ein bisschen später als erwartet war.

Frankfurt Airport was one of the most confusing and frustrating airports I’ve ever been through. The signage is practically nonexistent, especially when trying to find long-distance train gates, hotels, or specific lounges. There’s absolutely no clear distinction between halls and gates — it feels like a maze with no logic or direction.

What made things worse was the staff. I don’t know if they genuinely don’t know their own airport or if they simply don’t want to help, but almost everyone I asked for assistance gave me nothing. I asked about a dozen employees where to go, and most responses were just, “I don’t know.” One woman literally just shook her head no without saying a word. Another man told me flat out, “No, I have no information for you.” And to top it off, one employee insisted there was no hotel connected to the airport — when in fact, the Hilton is right there!

I ended up wandering aimlessly for ages trying to find my way. The maps online might be fine in theory, but they’re useless if there’s no signage in the airport to match them. For such a major international hub, Frankfurt Airport should be much better organized and staffed by people who can actually assist travelers.
This is the worst airport experience I have ever had in the world -- and the only bad experience I have ever had in Europe.

The German language have many fans - including me - round the world. For good reasons since so many words are unique and cannot be found in any other language. Oktoberfest, Spielverderber, Sprechstallsmeister, Sauerkraut and Weltanschauung are good examples. Common to them all is that they have a certain Geschwung and give you a good mouth feeling when pronounced. And now after many years of hard work Frankfurt Airport has been nominated for new unique word for the German Word of the Year competition. Its called eine "Aussenposition" and is brilliant since it covers up for the fact that there is an overflow of incoming aircraft. As a result aircraft are parked far away from the gate for buses to take you to the terminal. And that has now been turned into a "must see" experience. Something just as Frankfurterish as the Frankfurter sausage. Your Aussenposition Experience is totally free of charge and takes place in Vintage Diesel Buses from before the fall of the Berlin Wall. You will see all the corners of the gigantic airport. Just make sure to add an extra ½ hour for the tour. Highly recommended

Employees of this airport know what they do but they have no idea they are on customer facing business. Airport layout is horrible. One of worst airport experience in my life. These managers need to go and see how airports work in Asia more efficiently

Lack of staff for check-in, security and passport control, with long queues. Few, if any of the staff, could speak Spanish. I travelled with a group of Spanish people from Frankfurt on our return journey to Valencia, Spain. Lufthansa Check-in and Baggage drop is a question of do-it-yourself with all the instructions on the screen in German. It took an hour for all 35 of us to complete the process. Then I had to go through security twice. The first time there were thousands of passengers and it took 45 minutes of being herded around. A mistake was made at passport control and I had to repeat the security process upstairs an hour later. This time there were only a few people in the queue, but it took half an hour, everyone worried about missing their flights. "Fortunately", mine was delayed and I had arrived at the airport with three hours to spare. During the nailbiting wait at the second security check I saw several staff hanging around chatting. Is there a "work-to-rule" or strike on, I wondered. Definitely an airport to avoid.

Pagato 30€ di parcheggio per 40 minuti di sosta accompagnando un'amica al Terminal delle Partenze,tra l'altro difficile da trovare in quanto l'aeroporto è immenso.
VERGOGNA!!

It's the worst airport I have been to. Public water fountains are never working. A beer is 17 euros and the walk between gates can be 45 minutes on a good day on top of security abusing their powers.

Security officer grossly abusing his powers.
My son was travelling yesterday from LHR to Chicago via Frankfurt. The security officer at Frankfurt airport confiscated my son’s eye drops which were in sealed containers and only 2.5 ml each, 4 in total, 50ml vitamin D bottle and 50 ml hand sanitizer. Why? Because my son dared to question why a small bottle of water which he got on LH flight from London to Frankfurt was being confiscated as he never left a transit zone due to a short connection time. On top of illegal confiscation the officer was very rude, shouting and threatening with police if my son doesn’t “disappear” at once. The officer did not make any attempt to justify his decision neither he could speak any English. Most importantly that made my son vulnerable during his 9 hours flight to US without his eye drops.
Bad place, bad experience. One star is too many. Happy to give more details if anyone from the airport bothers or interested.

Gepäckausgabe fällt unter Schnarchzapfenpreisverdächtig. Erst geht nichts lis, dann nach über einer halben Stunde ein paar Gepäckstücke, dann wieder mind. 20 Min. nichts...warte immer noch!!!
Zuviel Äppelwoi oder was?

Flug kam nicht ganz pünktlich, aber es gab super Cafes um die Wartezeit zu überbrücken!
Sonst war immer alles pünktlich, würde immer wieder von hier in den Sommerurlaub fliegen!

Meine frau und meine kinder warten auf gepäckaufgabe über 2.5 std das traurig .

Understaffed security check points, most unfriendly Passpoert officer. Connecting flight from SA to Milan with Lufthansa via Frankfurt ....never again.

Die Toiletten sind dreckig.Gepäck dauert ewig.Willlommen in Deutschland.Da machen es die Spanier und auch die Griechen besser.

I used to really like FRA and there still are positives about it: an excellent rail link, free (good, ie FT, FAZ, NYT) newspapers frequently available, and generally quite short check-in times but by now I’d say the negatives outweigh the positives, hence 2 not 3 stars.

1. Signage: I’m German and even for me it is difficult to find my way from Fernbahnhof (long distance railway station) to T2 and especially from T2 to Fernbahnhof. When I arrived at T2, I was led towards the exit with signs to T1 and Fernbahnhof suddenly disappearing. I had to ask to find out that I’d have to take a bus that was going about every 20 minutes and took some 15mins more (long transfer if you’ve got a train to catch!). Even more: apparently there is a skytrain link between both terminals but I wouldn’t find it (and neither did staff mention it) but I took it on my way back. Alongside, you find yourself go through a mess of turns and floor changes.

2. Trollies cost 2 euros each and there are plenty barriers between terminals. I mean, is there really not a better way to deal with this? Charging people to take a luggage trolly at an airport? Really?

3. Frequent delays and endless tax ting. Frankfurt, despite Germany‘s reputation, is not exactly know for its seamless operation. So expect delays and other surprises. My last rendition was them being surprised about my flight from Heathrow being on time so that we didn’t have a gate ready and disembarked via stairs and bus (actually well improvised by the staff though — I’m not being sarcastic).

4. Virtually no shops past security in T2. I get the point: There are separate security checkpoints for smaller numbers of gates to improve efficiency. But is there really not a better way to do this? Passengers usually arrive at an airport, do the work first (I.e. check in, go through security) and relax then while waiting for boarding. In Frankfurt apparently you can’t. From a purely commercial but also customer satisfaction point of view this seems such a stupid thing to do. So why, FRA? Why?

Overall, not the worst airport I’ve been at but I cannot help but noticing that they could do better and are surely miles behind leading Asian airports.

Wir sind abends aus Mallorca in Frankfurt um 22.40 gelandet. Auf dem kofferband gähnende leere. Wir haben bis 0.45 Uhr auf unsere Koffer gewartet. Das war eine Zumutung. 2 Stunden am Band. Viele kleine Kinder. Das ist doch verbesseungsfähig.