Fred Perry Reviews 

Great experience with the after sales service. I got my parcel with a damaged box and Katerina assisted me from the very beginning. She could kindly manage the situation, she located a new box and I was able to give my present in mint condition.

Thank you very much for your concern. Apart from that Katerina sent me a discount code even telling her it was not necessary.

Thank you Katerina. I hope the guys from FP value your work and dedication as much as I do.

Evri lost the parcel, contacted Fred Perry and they arranged a replacement for the next working day. Really good communication and responded same day as I contacted them.

Please avoid this retailer. . They have changed the returns provider to yodel
In doing this the returns are no longer safe. I had to wait 2 months for my money back because a parcel was stolen. No attempt or apology nothing. Avoid
Steven parkes

Again fantastic service recently on the phone by a member of staff

5 stars again , personally don't understand all feedback below 4 stars ... Probably u guyz have bad delivery man in your area .

Peace

I have been proudly purchasing and wearing Fred Perry clothing for a long time. Over Christmas myself and my wife went to Manchester shopping, one of the stores we wanted to go in was Fred Perry store, which we did.
I purchased 2 polo shirts, one made in England for £100, the other cost £75.00.
After 1 wash, following the washing and drying advice on the tag within the shirts, both polo shirts shrunk and no longer fitted me. One of my sons liked the £75 shirt which I gave him. I wanted a replacement or refund
for the other one and contacted Fred Perry, this was at the end of December, The tops were purchased on the 21st of December. Since my initial email asking for advice on there have been almost 20 emails backwards and forwards, I have sent them photographs of the shirt, labels, washing instructions,measurements etc. They are now asking me to send the shirt, at my own expense to their quality control team in its original condition, it has been washed and shrunk! Then their QC manager will inspect the item and make a decision. What on earth. Keep my money. I will never purchase any Fred Perry clothing again.this is the first time ever that I have tried to have an item replaced.
Very dissaponted with Fred Perry. I will now have to decide my clothing of choice to replace Fred Perry, lol.

Awful customer service. Constantly passed around and ignored with no resolution of any issues

Habe mir Schuhe in Größe 44 EU bestellt, aber die waren vorne so eng, dass ich mich frage, ob irgendjemand tatsächlich solche unförmigen Füße haben kann.

Grundsätzlich werden wohl alle Sendungen ohne Return Label verschickt. Darüber hinaus ist der Rückgabeprozess so kompliziert, dass er glatt als Vorbereitung auf die nächste Steuererklärung durchgehen könnte.

Spart euch den Frust und kauft woanders. Dieser Verkäufer sorgt nur für Kopfschütteln und schlechte Laune.

I have never had an issue with Fred Perry themselves but I wish they didn’t use Yodel for the free returns. I’ve had two Fred Perry returns go missing with them, presumably stolen. The branded mailing bags probably don’t help with this. Luckily, Fred Perry has refunded me for both instances. If I purchase again in the future, it’ll have to be in store however this isn’t often possible as the women’s section keeps getting smaller and smaller.

Expensive jacket - The Harrington but definitely good quality. Attention to service was 10 out of 10 with Kennedy, our server, in Liverpool Steaming it before we purchased.

I ordered a jumper for my husband's Christmas present and received a women's Shein top. Be careful, the packaging was perfect and not tampered with...someone at wherever the items are sent from is substituting and sticking Shein rubbish in the parcels, unless a delivery person has got some FP envelopes and is reprinting labels. I really don't have time for this. It would be preferable to speak to someone, but no, all by email so slow to resolve.
Update: FP won't refund me as the delivery was 'successful'. I have not received what I ordered (no tags on Shein top, so assume my jumper stolen and switched for the cheap top). I've had to report this to the Police, spent time calling the Citizens Advice, who are surprised FP are ignoring the Consumer Rights Act 2015 and will flag the company to Trading Standards. I'm so glad this was over £100 and I used my credit card, but I still have to wait to see if that will be successful. I have one more letter I can send that CAB provided, it means taking FP to court. Be careful ordering online, and particularly with FP, this is a real wake up call and I should not be parting with my money online.

Leaving this review as a warning for others - don't buy one of their Classic Pique Caps. Purchased one during the middle of July and already the colour from it has badly faded. Given I didn't wear it for the first month after purchase, that means it's only retained it's colour for 2 months!! This is an absolute disgrace when you bear it mind that they're currently pricing them at £50.

It's a real shame as it's a very nice cap but you'd be better off with a cheap one from a market stall. The quality will be about the same but at least you won't have spent much on it. Fred Perry used to be regarded as a real mark of quality when I was younger but it looks as if they've gone the way of many a British retailer and let the quality standards drop. I'll be surprised if within a few years, they haven't gone the way of Ted Baker.

Dreadful. I bought 2 Made In England shirts and they both shrunk and changed shape after 1 wash. Really disappointed.

I had an issue with a pair of swim shorts that I absolutely loved!
They were no longer in stock so was gutted at the prospect of not being able to replace them.
The customer service team were amazing. Really helpful. Managed to source me a replacement pair.
I was very surprised and mega happy! Always pays to buy direct

I've ordered a lot from Fred Perry over the last few years and I've always been very pleased. I had recently ordered 3 items and when the parcel arrived everything seemed fine. When I went to open it however it was very easy to open (not like every other parcel that you have to physically rip open). I was missing 2 items and the returns note. I contacted Fred Perry customer service who were very helpful and replied quickly. I waited around 4 weeks before contacting them again, just to give them time to find out what happened with the carrier. They again got back to me very quickly and ended up resolving my issue with a refund. I was told the refund could take upto 10 business days, but I received it the very next day. Great customer service and I will continue to order from them.

Fred perry polo shirts are of a substandard quality.
£75 each after i cold wash and nit tumbke dried they shrink DO NOT BUY

Ich bewerte meine letzte Bestellung einer Winterjacke bei Fred Perry. Die Qualität ist dem Preis nicht angemessen und die Jacke ist dermassen schlecht geschnitten, dass sie am Bauch heftig ausbeult, wenn man sich nach vorne bückt. Ich habe sie zurückgesendet und leider wurden mir tatsächlich dafür dann auch noch 3,50 EUR Porto berechnet. Ich kann Fred Perry in der Qualität und im Service nicht mehr empfehlen, insbesondere europäische Käufer sollte dort nicht einkaufen.

Schlimmster Online-Shop ever. Der Horror. Support-Team scheint ernsthafte Probleme zu haben und verstrickt sich in unlogische Antworten, wenn überhaupt reagiert wird. 

Hatte die Retoure, wie von Fred Perry angeboten, im Ladengeschäft aufgegeben. Dann mehrmals nachgefragt und versucht herauszufinden, wann ich denn meine Retoure erstattet bekomme, nachdem das Wochen überfällig war. 



Es wurde erst persönlich und nicht mit standardisierten Antworten, die auf den Fall nicht passen konnten, auf meine Frage eingegangen, als ich einen Streitfall bei Paypal eröffnet habe. Auf meine Frage, warum nicht vorher schon, schrieb mir der Onlineshop ernsthaft, das ich immer die gleiche Frage stellen würde, auf die sie keine Antwort hätten.

Bitte? Ja klar, stelle ich die Frage, wo das Geld bleibt, wenn es nach über drei Wochen nicht da ist und ich Antworten bekomme, die überhaupt nicht auf das Problem eingehen. Das ist die Reaktion? Ich solle aufhören mich zu melden? Wie wäre es, wenn der Sache nachgegangen wird?

Spoiler: am Ende war es dann auch - wie zu erwarten war - ein Fehler von Fred Perry, der alles um Wochen verzögert hat. Das hat aber der Online-Support nicht herausgefunden, der sich ja tot gestellt hat, sondern der Kollege aus dem Laden.



Dann wurde gesagt, sie wissen nicht, ob der Online-Shop und das Ladengeschäft eine zusammenhängende Firma seien - man meinte "möglicherweise" - und man könne deshalb auch nicht nachfragen im Laden in dem ich die Retoure abgegeben hatte. Ich müsste mich dort selber melden, das macht der Support nicht. Das ich online bestellt habe und daher auch das eCommerce-Team sich kümmern sollte, da der Online-Shop mein Handelspartner ist, hat der Support nicht so gesehen. 



Dann wurde mir indirekt damit gedroht, das die Erstattung der Retoure sich sehr verzögern würde, wenn ich den Streitfall bei Paypal nicht schließe, bevor die Erstattung geleistet wurde. Bitte? Alleine die Frage, den Fall zu schließen bevor das Geld erstattet wurde und damit vor Paypal so zu tun, wie wenn der Fall erledigt wäre, ist hochgradig unseriös. Damit hätte ich dann überhaupt nichts mehr in der Hand gehabt und das Geld wahrscheinlich nie bekommen. 

Mal abgesehen davon, das der Support überhaupt erst so eine Art Aktivität gezeigt hatte, nachdem ich den Fall eröffnet habe.

Am Ende hat der sehr freundliche und kompetente Mitarbeiter im Laden dann weiterhelfen können, bei dem ich persönlich vorbeigehen musste.



Das eCommerce-Team des Online-Shops ist die absolute Katastrophe. Ehrlich: nie wieder. 


200€ le sweat qui peluche dès la première utilisation (dans une autre couleur que celle du vêtement)! Quel mépris pour les clients !!!
Arrêtez de fabriquer des vêtements en synthétique ! Merci
Photo à l appui disponible malheureusement