www.frenchclick.co.uk Reviews 

As a first time customer, I was excited that I could get all my French goodies in one place. First of all they have poor communication, they never pick up the phone and no answer machine.
When the goods arrived, there was a six pack of Contrex missing, so I dropped them an email. In response the answer was the order exceeded the parcel weight limit. None of this was mentioned on ordering and they still took the full amount of my money. A portion which they said would be refunded hasn’t been.
I also told them to remove all my details as I’d never use them again, which I won’t, there’s too many rip off artists on the net. We don’t need another one.

Never got a problem with them but when there is one! Don’t count on them to answer the phone or email!!very poor customer service and will definitely go somewhere else!

Super Service. Super Ingredients.

Placing the order was easy and the delivery date was adhered to. I was very disappointed on opening the box that only two items I ordered were actually in the box. I was missing 5 items and instead had been given a load of snacks I didn’t order.
I tried phoning but it was after 5.30 so I was asked to ring back.
I went on line soon after to raise the problem leaving my email address and phone number. By 12pm the next day no email or call.
I have tried ringing twice and have sat waiting for someone to answer for half an hour.
Edit: I have now been promised a further delivery and apparently 3 members of staff were not in which is why no one answered the phone.Further edit: Items have now all arrived safely. Thank you for sorting it out.

Excellent overall. Easy web site and good speedy delivery

Large choice of our favourites brands and products, quick delivery, website had a look and feel upgrade!

Very pleased with the whole thing. Website clear, invoice clear, delivery on time, very well packed, order complete. Will definitely use again and recommend to French friends and others.

Lovely to get some french goodies as we should have been in France this month.

I advise all to be extremely careful when ordering from this company. I was excited to find a store that sold a favourite French dessert of mine that is no longer sold or distributed in the UK. Upon arrival (10/6/25) all items had a best before date of 11/6/25 and two items were covered in mould. Needless to say my joy was short lived. I have requested a full refund and will shop elsewhere.

So happy to have found you guys. Will be a very regular customer! Easy to order, fast and efficient service. Very good value.

Knorr Pepper sauce was available from French Click which was wonderful to see as we really enjoy this Sauce. Sadly visits to France aren't possible for us now. Website was easy to use, price was reasonable, delivery date specified. Arrived safely on time.

Been using this company for a while now and mostly been satisfied.

This allows me to get some good French products I cannot find anywhere else.

The only small thing to notice is their delivery, they do not deliver on Wednesday and on one occasion, they delivered my product to the wrong person in my building.

But apart from that, great service.

I've often covered the gourmet tins of food in French supermarkets but been put off bringing them home due to the weight. I was therefore delighted when this website was recommended to me and have them delivered to my house. Plus other delights such as lovely French Soap. I look forward to placing more orders.

This company it's a scam. I ordered a product on the 23/04 and it was told me it was shipped. I called a few days after to confirm the shipment and it was told me that the product would havel been shipped the week after. After one week I called to ask for the tracking number and I didn't get any response. I tried to call several times their customer service but I was not able to speak with anyone.

All my favourite yoghurts, soaps, shampoos and tartes delivered to the door. Recommended throughly!

I did not like this service. I ordered one French product; a different product arrived by courier.
The company had even swapped the item on my order history.
By emailing them, they agreed to take back the incorrect product. The experience was a waste of my time.

order was delivered on the date I selected, products exactly as I expected

Ordering and payment were easy - delivered by a lovely man to my front door. Will definitely use again, Merci!

Benedicte let me know that one item on my order was on order but awaiting delivery.
Informed regularly, then suggested I could exchange my missing item for similar or different to progress.
Benedicte was so very kind and apologetic, there was no reason for me to be cross. I agreed, changed the goods wished her a happy day which I could now enjoy with a walk in the lovely unusual sunshine! Great to exchange happy words with a charming person, rather than a bot. 4th to 13th March.

Same products as in French supermarkets. Very well packed with ice for fresh products.