www.frenchclick.co.uk Reviews 

This is a great place for food items that are practically unfindable elsewhere in London. An excellent professional service too.

My second order with Frenchclick, and again, very pleased with their service and excellent products. Being able to choose a delivery slot is so helpful.

This outfit has deteriorated significantly. Customer service is very combative & unhelpful. Telephone unanswered. Orders are altered without informing the customer & then excuses made when this is queried. This review has been written based on the last 2 experiences so it’s not a one off. Orders are packaged poorly with no common sense applied therefore goods arrived damaged. Very disappointed. Please consider before ordering.

This was an excellent first experience with French Click. My partial refund was instant . Goods arrived on my specified date. I will make more purchases now I trust the site. Happy Customer:)

Fantastic experience. The products are perfectly curated, the best quality, and at a very fair price, also their customer service is amazing too, what you would expect from your local French épicerie: helpful with a smile.
Merci Adrien for fixing my order when I made a mistake in the delivery date.

The overall experience of purchasing two quite small items was impressive to say the least. Ordered on a Sunday, received as promised within the specified time slot, on the following Wednesday. No hassle, no problems. Thankyou

I am over the moon to find at last a French web site where I can buy some great hard to find produce. So thank you merci encore

Further to my telephone request for information regarding an item which was positive. I purchased this item and because I live on other side of the country I had to have this item delivered.

I searched the internet for this white vinegar and was surprised to find it in London. The delivery was excellent and would recommend this company.

I used to purchase online with French Click for 12 years and I really like their products.
I faced an issue with one item reference that I recently ordered and I contacted for the first time the Customer Service to raise the issue. My claim was handled quickly and efficiently. I received a prompt resolution from Alban. I will place an order again with them and I recommend this retailer for French products.

Great products, a particular fan of Liptonic. Which we haven't found sold in the UK yet. Delivery excellent - we chose when it would be delivered, then got a text on the say with the timeslot.

The only comment I might make is that the packing materials are not particularly environmentally friendly. So that might be one way french click can improve.

I don’t take leaving negative reviews lightly, but after repeated issues with French Click, I feel compelled to speak out, especially for the sake of others who might unknowingly put their health at risk.

I’ve ordered from French Click in the past but stopped due to ongoing problems. Recently, I decided to give them another chance as my son requested French food for his birthday. Unfortunately, nothing has improved.

I placed a large order including some perishable items including : garlic sausage, merguez sausages, and pork rillettes. The delivery was scheduled for Tuesday, 5th August before noon. It didn’t arrive. Tracking showed a delay, and the parcel was finally delivered the next morning, Wednesday 6th August.

One of the boxes containing perishable goods was severely damaged—ripped open and leaking. The items were packed with a single small foil ice pack and wrapped in I layer of basic bubble wrap, with no insulation whatsoever. When I checked the temperature using two infrared thermometers, the readings ranged from 18.5°C to 20°C, far above the safe storage temperature of 4°C stated on the packaging of each food.

To make matters worse, the melted ice pack had soaked alot of the box, ruining other items including a 10kg bag of T55 flour.

When I contacted French Click, they insisted the food was still safe to eat, even after I sent clear photographic and video evidence of the damage and temperature readings. This advice is not only irresponsible, it directly contradicts manufacturer guidelines and basic food safety standards.

After some back and forth, they agreed to send areplacements. It arrived yesterday, on time, but again, the box was damaged, some items were incorrect, and the perishable goods were packed in the same inadequate way. The ice pack was fully melted and warm, and the food registered temperatures between 20°C and 23.5°C—even worse than before.

French Click claims their ice packs keep food safe for 48 hours, but they are clearly ignoring the ice pack manufacturer’s instructions, which specify that this only applies when used with there insulated boxes and bags. French Click uses no insulation.

I contacted them again this morning with fresh evidence, but have yet to receive a response. Based on past experience, I expect they’ll once again claim the food is safe to eat.

Please do not order perishable items from this company. If you do, inspect them thoroughly. If the ice pack is melted and the food is warm, check the temperature and do not consume it. Do not rely on their advice—it is dangerous and could lead to serious illness.

I’ve now reported French Click to the Food Standards Agency, as I’m genuinely concerned that someone could get seriously ill due to their poor packaging and reckless guidance.

I would highly recommend avoiding this company.

Magnificent Merguez. Wasn't so sure because the mobile version of the website looks dated and unprofessional. Took the risk and ordered 7 packets of merguez which arrived promptly and efficiently. I'd 100% recommend, 4 stars because the website looks untrustworthy.

Very quick. I like the choice of carrier, great web site and delivery as promised. Full marks

Just Love the products. I ordered the le petit marseillais framboise and pivoine deod and shower gel. Excellent product and excellent customer service. I will be back for more.

I have used French Click quite a few times. This time, however, their service is comparatively poor. They put an incorrect large jar of mustard in the box and are not replying to my messages, emails or picking up the phone at all. [They have now sent a replacement. Thank you.]

First class service and very pleased with what I ordered. The website is well set out and user friendly.

I was thrilled to find a source of merguez sausages. My kids holiday favourite! I was very happy with the range of products available, ordering process and delivery time!

I am over the moon to find at last a French website where I can buy some great produce. Hard to find some over here and save me go to France. So thank you and merci encore

As a first time customer, I was excited that I could get all my French goodies in one place. First of all they have poor communication, they never pick up the phone and no answer machine.
When the goods arrived, there was a six pack of Contrex missing, so I dropped them an email. In response the answer was the order exceeded the parcel weight limit. None of this was mentioned on ordering and they still took the full amount of my money. A portion which they said would be refunded hasn’t been.
I also told them to remove all my details as I’d never use them again, which I won’t, there’s too many rip off artists on the net. We don’t need another one.