FRENCHEYE Reviews 

I have had an awful experience with FrenchEye Westfield White city. The lady named Razzia was very rude to me and my whole family. As my brother is getting married, the first time we had come here, we had selected 4 suits to purchase and had also purchased alterations/tailoring through Razzia. As we were taking the measurements and letting her know what we would like in terms of fitting, she was not listening to us one bit on what kind of measurements we wanted and was stern on giving the measurements she wanted to give us. However, thoroughly I had mentioned time and time again that I wanted the trouser length to be longer and the waist size to be bigger so it wouldn’t be tight on me. She was not happy to listen to us which was very surprising as we are the customers wanting to purchase the suits from the store. As a person who purchases many suits due to my profession I was very surprised at the way she had reacted to what kind of measurements she wanted and as we mentioned to her repeatedly that these were the ones we wanted she would make it very obvious that she is angry. As I live in croydon, it is not easy to come here and having come FIVE times and taking time off my university for this is absolutely stressful. After the measurements were taken finally she had told us come back in one week. However, upon arrival after TWO weeks, two of the suits were not completed for tailoring! She then took mine and my brothers measurements AGAIN which doesn’t make sense as it should’ve been written down beforehand and told us that she will post it to our house. As promised, it was posted to our house however my trouser was too tight! INSTEAD OF MAKING IT LOOSER, SHE MADE IT MORE TIGHTER. I have had a terrible experience with Razzia at FrenchEye as it caused both me and family a lot of stress due to it being my brothers wedding and things not being ready on time. We have wasted so much on money on petrol and also our time from taking days off from university to my parents and brother taking off days from work to ensure we had our suits ready and tailored. I will not be purchasing from frencheye in the future.

Chaya was incredibly helpful in finding me the perfect suit. She went above and beyond. I am so happy with my experience. Would definitely recommend this service to others.

Raman was fantastic - needed a suit ASAP & he guided me through the whole process, within 24hrs I had a fully tailored suit with a perfect fit.

The moment I walked in the store I was so happy to see the suits I have been looking for, for ages. I was approached right away and customer services were amazing and really helped me with my suit size. I definitely reccomend this shop and I hope they grow really big so that a shop can open up in Germany, infact all over the world. People need to see these amazing suit designs!

More than great service, quality of products, choices, prices and atmosphere. Thank you Roman and team for making my life become more elegant and pretty. I will be back for sure and will bring as many people as I can. Thank you.

Going into the new store with the recommendation from a friend. I was skeptic so if I would be able to buy a suit and get it altered within 5 days. Raman offered it to be tailored to my requirements and more by Wednesday. The service by Raman was exceptional and also worth the money I spent on the 3 piece suit. Thanks a lot and will be recommending to more people.

At Frencheye they mean business, the team is very professional with attention to detail. I received the best customer service ever, in fact, I watched how they care about other customers too, it’s great and no wonder almost everyone who came in the shop whilst I was waiting for suite to be tailored, they bought something! Sabina was exceptionally professional and friendly with great eye for the details. Thanks to you Sabina you helped sort out my suit. Really appreciate it! Richard 👍🙏

Superb customer service direct from store manager. Expedient and professional. If you're suit shopping this is the first place you need to go.

Really good experience in the store - clean and organised, and great service provided by Sabina. Would defo recommend

Visited the Stratford branch and Zee was absolutely amazing! So patient with all of the requests we had, even bringing different types of trousers and suits for comparison. The tailoring fit to perfection and that, together with the experience Zee provided, it was a great visit. Definitely recommend.

The service and suit selection in Fencheye is genuinely amazing. I had my eyes set on a particular suit online and then upon entering the store was blown away by their entire selection. Sabina was the lady serving me and she had an impeccable eye for detail to nail the suit fitting. Thank you for taking the time to serve me and my partner Sabina!

Abhay gave excellent service to me when I needed to buy a suit for an event in the entertainment industry. The slim fitted suit and colour he recommended looked perfectly on me. He made sure it was tailored in 20 minutes! He was very helpful and knowledgeable to the smallest detail. He was also charming, yet sincere and never made me feel pressured. Once again, Abhay was brilliant!!!
Best,
Darren

Excelente servicio. Te ajustan el traje a medida y cuidan todos los detalles.

My name is Tabarek
My suit is amazing the fit is fantastic also due to the amazing tailoring i will hundred percent recommend this store to others

Chaya was very helpful with the discovery of my suit at French connection.. just in time for my graduation!!

Great service quickest suit ever brought!!!

Looked for my wedding suit - best quality and range of suits from any store. Abs was extremely helpful and friendly, highly recommended.

Walked into frencheye and was very welcomed from the beginning. There was loads of choice and the staff were all very helpful and very friendly. Sabina gave outstanding customer service, and very happy with the end product.
Leon

Chaya was great in helping choose the perfect suit! She was professional and patient. Her attention to detail is unparalleled. She was very accommodating and ensured the tailoring was done in a timely manner. I look forward to returning back to the UK and purchasing more suits!