French Toast Reviews 

I am extremely disappointed with French Toast's handling of our school uniform order for Harmony Science Academy. This experience has been nothing short of frustrating and unprofessional.
Timeline of Issues:
21+ Days of Silence: After placing our order for embroidered uniform polos, we received one email from French Toast. Not a single update, tracking number, or acknowledgment after that - just radio silence for three weeks.

With only 8 days until school starts, I was forced to reach out myself to check on the order status. This should never be necessary.

When I finally initiated contact, I waited THREE HOURS to speak with someone. This is unacceptable for any business, let alone one handling time-sensitive school uniform orders.

The support representative was dismissive and unprofessional. Instead of providing actual updates on my specific order, they:
- Gave me generic information about "standard processing times"
- When I pointed out we'd already exceeded those timeframes, they suddenly claimed orders were "backed up due to high demand."
- Offered no solutions, no expedited shipping, no accountability.

Here's what baffles me - French Toast is in the uniform business. Back-to-school season happens EVERY YEAR at the SAME TIME. The "high demand" excuse is inexcusable - proper inventory management and staffing should anticipate this predictable surge.

Thanks to French Toast's poor planning and communication, my children will likely start their first day of school in random polo shirts instead of their required uniforms. This reflects poorly on both the company and our school's choice of vendor.

This isn't our first rodeo with French Toast. Last year, the sizing was completely off. I'm genuinely concerned about what new issues await us if/when this order finally arrives.

French Toast has failed at every level: communication, customer service, logistics, and basic business planning. I strongly recommend that Harmony Science Academy (and any other schools) find a more reliable uniform vendor. Parents and students deserve better than this consistently poor service.
Would I recommend French Toast? Absolutely not.
Save yourself the headache and find a company that actually cares about delivering on their promises.

Rating because they make you put something. I made an order and it was the wrong size i messaged customer service and was told I could return them so I went ahead and ordered a new set because I wanted to make sure they would be in on time. After two weeks, 3 phone calls and several emails all the sudden my items aren't available for return anymore and now I'm out a lot of money with no response. I've already made a complaint to the school who using them and ofcourse this was not there first complaint so they will ko longer be using them in the following years.

WEBSITE TO COMPLICATED TO CONFUSING WELL 1ST USER MY ORDER WAS DONE WRONG SO I QUICKLY CALLED TO GET IT FIXED NOOOO THEY WOULDN'T ID HAVE TO WAIT FOR MY ORDER THEN SEND IT BACK AND REORDER AGAIN THE SITE WOULDN'T LET ME HAVE IT DELIVERED TO MY HM IT HAD TO BE SHIPPED TO UPS STORE THEN I GET THERE TO PICK UP MY ORDER THE MAN TELLS ME THERES A 10.00 FEE FOR STORAGE FEE IF THEY HAD JUST RECEIVED ORDER IM FURIOUS WITH THIS FRENCH TOAST SITE I WILL BE LETTING SCHOOL ADMIN KNOW HOW BAD THIS SITE IS AND FAMILIES KNOW TOO HOW BAD IT IS

This was success Academy’s worst decision yet! French Toast uniform quality and sizing online is completely horrible! The girls skirt material feels like construction paper for the price that’s unacceptable!! Customer service is also horrible to over a hour wait time! I truly hope the dump this company fast!! I was told to add my daughter’s age, height and weight for uniform size and I did exactly that! The size recommended was 3x smaller than my daughter just ridiculous! Now I have to return wait for a refund then wait to reorder and order again! Horrible

I ordered my daughter’s school uniform with the school logo on July 14 and still haven’t received anything. Meanwhile, my friend placed a similar order after me and already received theirs – with the same logos! The only difference is that I had more items in my cart, which shouldn't justify the delay. This is completely unfair and unacceptable.

To make matters worse, the quality isn’t even good according to my friend who received hers. Now I’m stuck last-minute without uniforms and have to shop in person just to make sure my child is ready for school.

What’s even more frustrating is the return policy. I was told I could return items once delivered. Then, they’re telling me that the school policy doesn’t allow returns – something I had no way of knowing when I ordered.

Poor communication, poor service, and poor quality. I do not recommend ordering from here. Save yourself the stress.

This is my first time to placed an order to this company. I ordered my kids uniform last June and until now I haven’t received any update. School starts in 2 weeks and no update from them. I asked for a refund and the customer service said that it is being escalated to the management. No update, no uniform and no refund from this company. Can we file a complaint to the BBB? This is a waste of time.

Worst customer service!! It’s been a whole month since I ordered uniform for my daughter. All of the agents lie and are horrible to customers. It’s unacceptable!

Placed my order during a sale. Conveniently, they had a "system error" right after the sale ended and canceled my order. I called and complained so they said they would resubmit my order on the house. Okay. But now it's been a month, school starts in a week, and I have yet to receive any items.

They don't respond to emails. Their chats magically disconnect. When you call and wait on hold forever, they can't give you any information. Now I was told that their system has another error so the customer service representatives cannot give you an estimated arrival date. I can't get transferred to a manager, but somehow I'm supposed to believe that a manager is going to call me back-- I haven't received an email response in over 2 weeks!

Did I mention that I placed this order over a month ago and school starts next week?

Bottom line: I will not be purchasing from them again.

I don't even want to give one star!

I have called, emailed, and chatted 25 times. I placed my order at the beginning of June and have been told since the end of June that my order was being shipped "today or tomorrow". The agent who answered today was LAUGHING at my issue and my complaint. I just told him I don't believe him and asked for a corporate number (which he stated to call back and speak to a supervisor later). The audacity! I am a paying customer and the customer service is horrible!

Measurements: I ordered many items based on measurements. The sizing was consistently wrong. Pants were all too big. Shirts were all too small. The size guides are not accurate across many styles and it's very frustrating to carefully check the measurements to the sizes and still have them be so completely off.
Quality: I ordered 3 jumpers in size 6. One of the jumpers was over an inch 1/2 shorter than the other 2.
Ordering online/Customer Service: You can't get anyone on their website that knows how to fix an issue. They advertised free shipping over $99, but I was charged shipping. I'm registered with them as tax exempt, yet I was charged tax. It's really frustrating to know that if I deal with this company, I will be spending 30-60 minutes on hold trying to get the order placed.

I place an order June 22 and today is July 11 and I haven’t received my order spoken with customer service on the 9th and was told they waiting on a carrier to pick it up. Call this morning and was told something different that my order is not ready yet and it’s going to take 17 business days to complete the order and another 3-7 days to receive it. School starting in a few days and order might don’t make it here never again will I order from this company

This company is unprofessional and unreliable. I placed an order since the 22nd and it still hasn’t been shipped. I came to see the reviews and everyone is saying the same thing. I honestly think they don’t care about customer experience. If my son didn’t attend a charter school I wouldn’t use this website but that’s the company the school uses.

Ordered LADIES polos from French Toast in sz large. Received MENS polos, described as CO-ED. They were huge and cut was definitely MENS. So, thought maybe it was MY mistake so reordered LADIES, sz M …SAME PROBLEM! The shipping is NOT cheap, PLUS theres substantial charge to return, PLUS packing according to co.instructions, obtaining and printing shipping label, etc etc. NOT A GOOD EXPERIENCE! Buy another brand, from a different source!

Rücksendung ist kompliziert und das Paket wurde nicht angenommen und liegt nun in Spanien im Postfach. Geld wurde trotz mehrfacher Nachfrage nicht zurück erstattet.

I had a similar experience as others. Ordered several items on 12/4. It shipped on 12/12 and tracking claimed delivered on 12/19. However, it was not delivered. I reached out multiple times but customer service was of no help. They just kept saying that it was escalated and someone would reach out to me. Nobody ever did. I finally asked to speak to a mgr who said the package was UNDELIVERABLE and they can’t reship or refund until the package is delivered back to their warehouse. He even admitted that the package could be lost? He promised to call me after contacting the shipping company but not surprisingly, he never called. I finally just disputed the charge with my credit card company because Im certain that I’ll never hear from them re: status of my refund/reshipment. I’ll NEVER order from this company again.

Wow. I was referred to this organization by our school to buy uniforms. Within 10 minutes of placing our first order I guarantee I'll never purchase from them again.

We signed up for their mailing list for a coupon. It didn't work. It seems that they deactivated all coupon codes because they were running a buy 2 get 1 free deal. It didn't matter whether or not we took advantage of that sale.

Secondly, during check out it showed the shipping price with a line through it, and it was followed by an updated price of $0.00. This would indicate free shipping. The shipping price was not in the order summary, and it literally showed free shipping in the description. Upon submitting the order, we were in fact charged over $10 of shipping.

Next I thought I'd reach out to their customer service department to discuss the situation and see if they could help. Ultimately, I was told that they wouldn't honor the 20% off coupon because they were running another deal and we didn't spend enough for free shipping. It didn't matter that they sent me a 20% off coupon and listed free shipping in the order summary just 10 minutes before.

Do not purchase anything from this website. I think the 1 star rating across 100 reviews says it all.

If I could give 0 stars I would. I placed an order on August 10th, and I still have not received it as of September 24th. It has been returned to their warehouse due to a shipping error, they refuse to refund me for my order, and cannot tell me when the order will be reshipped. I have called and emailed over 10 times without any offer for a resolution.

They do not honor discounts they offer!

DO NOT ORDER FROM THIS COMPANY! I WOULD GIVE NO STARS IF I COULD! AND ALSO REPORT THEM IF YOU'VE HAD BAD EXPERIENCES WITH THE BBB - BETTER BUSINESS BUREAU SO THEY CAN INVESTIGATE THIS COMPANY!!!

I’ll NEVER order from this company again. You don’t get your taxes back after you ship products back. How is this legal?? I paid 14.95 for shipping and it cost 8.95 to ship back which is understandable but to keep taxes is WILD. This company need to be investigated.!

UPDATE: 3/2025

Being out of state to care for my mom who was diagnosed with cancer. I was told to pack the used shirt they sent me to return, after asking for photos because apparently they didn't believe me. I sent all the proof and more. But after some months going back and forth, wasting my time, they had sent another shirt and guess what? Same thing, a used, discolored shirt with the collar that doesn't stay down, nope, it curls upwards. And then they have the audacity to say don't return the previous shirt, after being packed and waiting for the return label they said they would send me. It took months for them to send the second USED shirt, while my teen only had one shirt to use for the entire week, and they still sent NOT A NEW shirt. Schools need to stop doing business with this company. The service is awful and the uniforms are even worse. NEGATIVE ZERO for this shameful company.

8-17-24 79851352
8-26-24 79912064

I received a shirt that is clearly faded and not new, with spots that appear to be food stains and bleach discoloration. I would like a brand new shirt as a replacement, and if not, then I request a refund. I should have to pay for a used, old shirt. These shirts are nearly $20 each, and it is unacceptable to send a used, faded, and stained item while claiming it is new. The lack of response from the customer service is quite disappointing and reflects poorly on their professionalism. This situation feels like a case of fraud and very misleading. And the shipping also took a while, ordered on 8-9-24, first it said it would arrive on Tuesday, then Thursday, but we didn't receive the shirts until Saturday, the 17th when I first tried to contact them, very shady company. How embarrassing it is to start in a new school and have an old/used shirt to wear, disgusting.

I wish I can upload photos to really show the junk I received from French Toast, in comparison to what the school gave us.