FRONTGATE Reviews 48

While they ship quickly and on time, Frontgate is not set up for return of large items and it took 8 weeks to arrange pick up of 8 x 10 rug. When I didn't hear back, I kept calling until finally it was picked up by an outside delivery company. Now the refund will take 3 weeks until it arrives at their warehouse from the outside delivery! Customer Service is uneven and some agents are knowledgeable while some are not. Being an interior designer, I purchase from RH, Crate & Barrel, Anthropologie often and never experience return issues like this.

Terrible customer service, they charged my card, never sent the order, cancelled the order, and never refunded me. I had to contact them multiple times, FAX MY BANK STATEMENT (WHO USES FAX?), and a lot more red tape, all to get my ordered cancelled, never notified, and never refunded. I'll never buy from this place again.

I love Frontgate outdoor furniture. We’ve spent (God help me) tens of thousands on it over a fairly short number of years. We’re now in a house in San Diego where we want to really spend on outdoor furniture, and decor, and outdoor kitchen, and serve ware, and pool floats, and pool float storage, and just stuff. Were finding that Frontgate doesn’t really believe in “due dates”. Dates are promised, then “changed” without notice (or notice to wrong spouse) to a distant date later, then undelivered at that date to another “estimated ship date” in the future. Many months pass without sign or sound. I found out when calling today, after a substantial wait and confusion about where my orders were under my profile, that furniture ordered in June (once we found THAT order) may or may not make it to me this year—There’s just no way to tell! It’s kind of like waiting for infinity to arrive, I guess. I’m just trying to order really nice outdoor furniture, though, not go on a freaky spiritual journey about patience. I am frustrated, but am trapped now. I’m not sure I’m “conflicted” about Frontgate anymore. Their customer focus is downright adversarial, if not overtly hostile.

Frontgate deceptively changed a product page of what I ordered after I ordered it. What I got was NOT what I ordered and they responded to let me know that because it was on sale, it was not eligible to be returned.

I recently purchased a Christmas floral arrangement centerpiece for a dear friend. She was delivered a tabletop swag type arrangement instead. I called the company and they had no explanation as to why she was not delivered the arrangement that was order. Of course, what I ordered is no longer available. I spoke with a customer service representative a week ago and she was "looking into the matter". I've heard nothing back from her to date. I'm so disappointed in the service I received. I have ordered from Frontgate for several years, however, this will be my last order.

This is really commentary on the customer service experience. Very curt and unfriendly. Will literally cut you off when they think they know what you are going to say. Terrible audio quality. Definitely sounded like I was talking to someone still laying in their bed.

Customer Service awful! The product we bought came damaged and Frontgate wanted us to pay a second time to get a new product delivered until we returned old product. Since the shipping box was destroyed in transit we needed a new one to return item. Frontgate would only pay 25% of cost of new box. A real shotty business!

Excellent quality and excellent service. One of my favorite websites for home decore!