Fruit Trees Reviews 75

Horrendous customer service. I've had no communication for 3 weeks since my order, no replies to emails, the landline voicemail is full and the mobile is never answered. I've asked for a refund but still nothing. Don't touch with a bargepole.

Really poor experience! Slow delivery (3 weeks), unable to contact them by email (no reply) or telephone (their voicemail inbox is full!). Once the bare rooted plum tree arrived, it was packaged in dry straw (clearly that dries the roots out) branches were broken in transit, and it has now been two weeks in the ground without budding out. It is either dead or seriously weakened. I strongly advise against using this company.

The worst company I have ever dealt with!!!

Lies from the very beginning. Clearly state 3-5 days dispatch from order. Not true, they deliver when it suits them and when questioned they say they can take up to 28 days when busy. If you complain about this you get a very very rude response back.

I now have a complaint lodged with both Trading Standards and HMRC.

Please avoid this company at all costs. They are also the same company as Chris Bowers so please avoid them too. The reviews are just as bad!!

One tree missing from order, customer service said I must have missed it in the packaging. A pear bare root maiden. Missed in the packaging. For real.
If I’d ordered a pear pip then maybe.
I did wonder about the reviews but thought I’d take the risk. Still not resolved, can’t get through to anyone. Obviously busy hiding trees in the packaging.

Poor Communication, but trees do arrive.

I order from them because the prices are low, and they offer fruit trees with rootstocks that are not otherwise available. I ordered dwarf trees and cordon trees. I thought they would dispatch them in a few days in pots, but they arrived barerooted in the dormancy period, which was not a problem for me. Looking to see how they grow and hopefully get some good fruit soon.

By the way, they do not send the invoice/receipt via email as most do, but you can access it in PayPal. Just click on the transaction.

Ordered two fruit trees in 2023 and they both had fruit, for the first time, in 2025. One ordered was a Dr Harvey, which gives a largish yellow/green apple but the fruit we had was small and very dark. I emailed CJR via their website, more than once, but got no response. Tried phoning them, but no answer, left messages but no one has coe back to me. Having read other reviews it seems I'm getting treated the same as many others. This is a terrible service.
If you're reading this and intending to buy from CJR, then my advice is DON'T. You wont then be disappointed.

Ordered 3 fruit trees in 2 orders a couple of days apart. 3 trees were received within a week or so, well-packaged.
BUT this company needs to invest in its back-office for customer care. One of our 3 trees is either the wrong tree or is mis-labelled. We tried phoning multiple times, used their online web form and emailed them directly. There was no response to any of our approaches. So we might have been a happy customer but now we are not.

Advertised as 3-5 business days for shipping. Placed an order, contacted them and they said it would be more than 10 days. I told them that wouldn't work for me as it was a birthday present, please cancel my order. They then ignored me, didn't cancel the order and shipped the product two weeks later. Emailed them again and still been ignored.

Ordered 2 plum trees and a cherry tree in February 2021 from CRJ Fruit Trees. Finally this year (2025) the plum Trees are bearing fruit. Unfortunately not the Fruit I was expecting. Both Trees have black plums when one should have been a Victoria plum tree and the other a Greengage. I would not recommend buying anything from this company as you cannot be certain of what you are going to get. Next time I will make sure I buy from a local nursery that I can visit and ensure I get what I order.

They sent the wrong fruit tree (turned out to be a pear rather than a damson!). It was actually sent by Chris Bowers and Sons so I think they are the same people. They refuse to remedy the matter so I would avoid dealing with them.

It did take about 2.5 weeks to arrive and I had to chase to get a delivery date. It took a cpl of phone calls to get someone and as there's no order number on the confirmation email, they have to search so could be better on comms.
That being said, when the tree arrived is was packaged well, in good condition actually had some fruit on it. Its now doing extremely well.
Overall I'd rather have slightly lacking comms than a poor product as thats what you're buying at the end of the day.

These cowboys are also trading as Chris Bowers & Sons, presumably to get away from their old incarnation. However the con job continues. Don't buy from them: the wrong trees are sent out, dead ones - you name it. Try and get a refund and you'll get a rude reply in return. They should be shut down and I suspect they don't raise their own trees at all but buy cheap stocks and flip them.

I ordered a plum tree on 1 June and got confirmation email and text but as others have said no tracking number and no one responded to an email chase as delivery does say 3-5 days. It’s been delivered today (20 June) well packaged in eco-friendly wrapping (paper, straw and cardboard), looks healthy, soil is still damp despite current heatwave and overall i’m pleased. Just wanted to reassure anyone who ordered before checking these reviews with a sinking heart!

Would appreciate more order update. Am unable to track on site as there is no order number reference.

I was always little worried after reading the reviews.
Took just over 2 weeks for my tree to get delivered and to be honest it's one of the best trees I've purchased online.. thanks hopefully I get some nice peaches to go with the rest of my fruit.

Ordered and paid for Jubilee Plum on 15 May, received text acknowledging order. Heard no more although they say orders are sent in 3-5 working days. Tried to contact and phone starting Fri pm 23 May. Had same problems as other reviews report - no room in voice mail etc. On Tuesday 27th spoke to a lady who was polite and helpful. I explained that it was for a silver wedding present and was needed that week. She said it would be dispatched the next day and Elisha confirmed by email with delivery expected Thursday 29th. The tree arrived and looks a good shape and appeared healthy. I did not see the roots as it was given as a present in the pot. Communication earlier would have avoided many unanswered phone calls and the writing of contact messages and would have saved me worrying as much. In the end it seems to be a good result and hopefully the tree will do well.

order two bare root plum trees on the 11th October 2024 and they arrived on the 23rd October. Both trees were planted straight away and have been water on a regular basis. Fruit-trees.com are linked to Chris Bowers & sons as they have the same address and contact email. I contacted the company in April saying that neither tree was coming into leaf and was told that as this was the first season that it can be well into May. Still no sign of any growth so i tried contacting them on the 20 and 30th May. Looked through some of the other recent views and found a new contact email address, Fruit.Trees.com / Chris Bowers & Sons have now agreed to send replacement trees.

Ordered 5 bare root trees in march, all delivered, all duly planted, however 1 plum tree has not revived. Have written, tried phoning, nothing. Complained to paypal who say as it was more than a month after delivery they closed case. Will pursue through credit card company, avoid crj fruits, john bower, fruit trees all different trading names

Worst customer service ever!!!!

Goods not received within reasonable timescale - no invoice - no courier - no tracking number - no order number - communication was confruntational, almost aggressive! Phone just goes to voicemail.

Utterly dreadful.

Treat their customers with arrogant contempt should you dare request an update on your order. I would avoid at all costs.