Buyer Beware! Ordered two bare-root apple trees in October (Arthur Turner and Bountiful) for under £50. One tree died over winter/spring. The surviving tree grew well, but when it fruited this... Toon meer
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I ordered two Danaspire elm trees three years ago. They arrived and I planted them. Now, after waiting for them to magically start looking like Danaspire, I finally contacted them to ask what they... Toon meer
Not sure where these negative reviews are coming from, my personal experience was excellent. Placed order and had DHL shipping confirmation within 5 days. Sent a query email about when i... Toon meer
Very poor customer service, they stand out as very poor during covid, if covid is causing such issues then need more info on web site or suspend whilst they catch up. Months to receive order, sent to... Toon meer
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Don't ever order from this company.
Don't ever order from this company.
I ordered 7th March, paid on the 8th of March 2021.
12th April got a reply to email having enquired about progress.
9th May requested update, no response.
27th May requested refund to order elsewhere, no response.
June dispute raised as there has been no delivery.
Trees arrived on time in good…
Trees arrived on time in good condition. Best online purchase of plants I've made this year. Packaged well planted out straight away. Would buy again from supplier.
Never again, ever
Tree eventually arrived & immediately planted weeks ago. No sign of life - I telephoned & got voice message to email them. Email returned as not deliverable. Will get credit card company to cancel payment and possibly tell trading standards. Never again, ever.
Only use if you are feeling really lucky.
6 trees ordered.
5 are fine, one however is dead.
I have been telling the company that it is dead for 6 weeks now, and they insist that a tree with a brittle stem, and bright orange lesions all over its bark will burst into life. No refund, and brusque to the point of rude 'service'.
Should have read trust pilot before I ordered.
I ordered 2 container trees Dec 2020
I ordered 2 container trees Dec 2020. At the end of Jan 2021 I received a note to say they would be with me Feb. Then an email telling me no trees would be sent and money would be refunded in 8 days and not to get in touch. In March I emailed as no money received, no answer, another email sent, still no answer, have tried phoning but not replying, another 2emails sent, still no reply. One tree has been received, no refund for the second tree and no information. Would not use again and would not recommend. Should have read these reviews first, instead of their own webpage.
Feel cheated
Ordered August 2020 for Autumn delivery. Now April 2021, no trees, and no refund. Only replied to 2 of my emails and I made the mistake of sympathising with the list of Covid related problems they gave for the horrendous delay. In consequence I left it too late to claim back from PayPal. Now I’ve asked for a refund they are ignoring me. Way and above the worst experience I’ve had in many years of internet shopping,
18 emails chasing my order over 5…
18 emails chasing my order over 5 months before I finally received delivery.
DO NOT order from this company. By far the worst experience with any purchase I have ever ever had.
Terrible experience
Terrible experience. Two poorly packed trees delivered with broken limbs. Emails were not replied to, communication poor, dispatch slow and packing appalling.
I would give this a 0 but couldn't
I would give this a 0 but couldn't. Ordered a tree in January only to be told in March they were refunding me due to not supplying the product on time. I ordered from somewhere else then they delivered the tree anyway. I got in touch to help them collect the tree they sent being told my refund was still with "accounts", this is a lie and there is no accounts team. After collection they then fobbed me off with "accounts" again then finally told me I had to claim a charge back from PayPal, terrible customer service, would not recommend, just another cowboy.
Wholly disreputable.
Ordered 2 container grown apple trees in June 2020 and paid for through PayPal. Few weeks later advised order would not be fulfilled due to grading issues. However, offered bare root stock and a free tree which was promised to be delivered in Autumn. Regretfully my order never arrived and a refund request was not forthcoming despite numerous emails sent chasing delivery and constant unfulfilled assurances given by Chris Bower. Have reported to Trading Standards as I am unable to obtain a refund through PayPal as it is beyond their 180 days protection period. There is no doubt CRJ fruit trees are wholly disreputable and judging by the number of poor ratings they receive it could be argued that their actions are deliberate bordering on fraud. I will be pursuing other actions to obtain my refund and to warn other consumers.
Ordered in Sept told delays due to…
Ordered in Sept told delays due to covid received my order last week well packed and in very good condition.
Think they have been hit hard by covid so be patient
I wish I could leave no stars
I wish I could leave no stars. One is dad too much! Like everyone else I ordered a fruit tree... in August!! Still not received. I’ve emailed... many, many times... no response. They have taken money from me without giving me my goods!! Please, please do not use this company
I ordered 7 cordon fruit trees in…
I ordered 7 cordon fruit trees in september 2020. Later, I emailed to ask when I could expect them and had a reply the same afternoon (Sunday!) to inform me that my trees would arrive by March. All but one arrived mid February, well packaged and in superb condition. Jon also informed me that the one outstanding on the order will be despatched this week. I think they are a reputable company who have been hit hard by Covid and are trying their best. Edward P.
4 months waiting and still no trees!
This company is a waste of time and money, ordered trees in November .. it’s March and still no trees just excuses as why they haven’t sent them. Getting refund from PayPal now. Even with this more rude mails about my order and that I opened a paypal case to retrieve my money back. DO NOT BUY ANYTHING FROM THIS COMPANY. It’s a rip off.
Still waiting for my trees money taken…
Still waiting for my trees money taken straight away 5 emails later and i might as well bang my head on the wall looks like i have to go to trading standards as this is just a joke of a company do not recomend any one to use them
Do not use this company.
Do not use this company.
I have requested a refund through their various email addresses and also called. There is no reply.
I will be writing to Trading Standards.
This company is trying to create a…
This company is trying to create a mirror company - CRJ Fruit. The company operates in the exact address ad Chris Bowers and Sons....Whispering Trees, Tel: 07555748221, Wimbotsham, PE34 3QB
Ordered two apple trees last October. Only received one yesterday. I've contacted them by email twice, and tried to call once. Please avoid this company if you don't want to be SCAMMED.
DO NOT USE This business is a mirror of Chris…
This business is a mirror of Chris Bowers & Sons DO NOT USE as neither are fulfilling orders.
Helpfully they have listed a mobile number on this company - feel free to use! 07555748221
ordered 5 trees at a cost of £126…
ordered 5 trees at a cost of £126 including delivery for Autumn planing at my home in France (this because spring plantings tend not to survive their 1st summer).
Emailed on 31st Oct to ask where my trees were. Got a Text - that you can't reply to - on 23rd Dec with a lot of nonsense about why they had not arrived and that DHL would let us know when delivery expected. They were delivered with absolutely no notice on 19th Jan '21 while we were at a funeral - left with a neighbour who I hardly ever see!! They are no use to me now as no longer able to transport trees to France & frankly the state of what I received, who know if they are a. alive and b. what I ordered. Could have bought better in the supermarkets.
Very poor customer service
Very poor customer service, they stand out as very poor during covid, if covid is causing such issues then need more info on web site or suspend whilst they catch up. Months to receive order, sent to wrong address, invoice correct so human error at their end...hope there right trees, afraid will be too late for me when its time to find out, (present's for family) ..avoid till sorted is my advice
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