Terrible service, tried to tell me my sofa and chair were bespoke, despite them being chosen from a drop down menu , and for sale in many other outlets .It also said on the product page hassle free r... Toon meer
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Lees wat reviewers zeggen
We ordered a sofa and two chairs for our marketing suite, which arrived quickly and was really stunning. We needed support with an administrative deal and Matt, the customer service manager was excell... Toon meer
Outdoor Garden Furniture Bought a beautiful Rattan Effect furniture set with table and fire pit. Delivered in a timely manner and couldn’t be more pleased. Absolutely love it and would highly reco... Toon meer
Bedrijf heeft geantwoord
Faultless service from this company. They had the keenest price from my online search for the smoked glass nest of tables. Their online website was easy to navigate and purchase of the item was smooth... Toon meer
Bedrijfsgegevens
- Meubelwinkel
- ook in
- Decoratie- en interieurwinkel
- Keukenwinkel
- Kindermeubelwinkel
- Slaapkamermeubilair winkel
- Tuinmeubilairwinkel
Geschreven door het bedrijf
At Furniture Edit, we believe that your home should be a true reflection of your style and personality while also offering you a multifunctional space for day to day life. Founded by a passionate industry expert who recognized the need for a refreshing approach in the furniture market, our online furniture and accessories shop is dedicated to offering a curated selection of pieces that inspire and elevate your living spaces, with a focus on all price points, making our products and services accessible to all our customers needs. With our price promise guarantee, you can shop with confidence that you are purchasing the best value furniture on the UK market, without compromising on quality. As a family owned, online only business this has allowed us to deliver on value alongside five star customer service every time! Our founder's vision was born from years of executive experience in an outdated, pushy sales environment. He envisioned a place where shoppers could explore beautifully designed furniture hand selected by a team of trend-led professionals without feeling pressured. At Furniture Edit, we prioritize your shopping experience - you can contact our team of dedicated customer service advisers via live chat (no chat bots here, only real people!) we also have live phone lines alongside e-mail and tracking forms that you can use during your purchase right the way through to delivery and aftercare. We work with the Uk's leading manufacturers to bringing you the finest quality and craftsmanship, so you can transform your home into a sanctuary of style and comfort that lasts! Join us on this journey of reimagining your space, where functionality meets individuality, and let Furniture Edit be your partner in creating a home that truly reflects who you are.
Contactgegevens
Furniture Edit, Office 1, Izabella House, 24-26 Regent Place, City Centre, B1 3NJ, Birmingham, Verenigd Koninkrijk
- 0800 009 6820
- info@furnitureedit.com
- www.furnitureedit.com
3,6
Gemiddeld
69 reviews
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Heeft 18% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Antwoord van Furniture Edit
Thank you so much for your fantastic feedback.
We’re thrilled to hear you love the couch and that the service was a 10/10, that really means a lot to our team. Thank you for recommending us, and we hope you enjoy your new sofa for many years to come!
Regards
Team EDIT.
Good quality good price good delivery
4 november 2025
Antwoord van Furniture Edit
Hi,
Thank you for the great review! We’re so pleased to hear you were happy with the quality, price, and delivery. That’s exactly what we aim for.
We appreciate your support and hope to see you again soon!
Best regards,
Team EDIT
I have not received my order which I…
I have not received my order which I ordered on the 25th of October it was a preorder order so I was willing to wait however I am now getting emails as if my order has been completed and I should rate my order and rate my item which I have not received I still haven’t received tracking or estimated delivery I have emailed the company and gotten no response
28 oktober 2025
Antwoord van Furniture Edit
Hi,
Thank you for your feedback, and we're sorry for the confusion and any frustration caused.
We’ve since spoken with you via phone and email to clarify the situation — your order was placed for a pre-order item, and the product page clearly stated that the item would be arriving at our warehouse around mid-November due to high demand.
The emails you received asking for a review were automated messages linked to our in-stock items and not intended to reflect the actual status of your pre-order. We agree this can be confusing and are already looking into how we can improve this system to avoid similar issues in future.
We really appreciate your patience and understanding, and as soon as your item arrives at our warehouse, we’ll be in touch with a delivery date.
Thank you again for choosing Furniture Edit.
Best regards,
Team EDIT.
Very easy to purchase
Very easy to purchase. Super fast delivery. Exactly as photo on site shows. Far cheaper than identical rug on another site being sold by a different retailer. Very happy.
19 oktober 2025
Antwoord van Furniture Edit
Hi,
Thank you for your lovely review!
We’re so glad to hear everything went smoothly — from an easy purchase to quick delivery — and that your rug matched expectations (and beat the competition on price!). That’s exactly what we aim for.
We really appreciate your support and hope to serve you again in the future.
Warm regards,
Team EDIT.
Great communication with Matt from…
Great communication with Matt from ordering and tracking updates on delivery drivers were polite and delivered on time - brilliant service from start to finish - sofas just as shown in photos and very comfy - highly recommend this company, faultless service 5*
16 oktober 2025
Antwoord van Furniture Edit
Hi,
Thank you so much for the fantastic 5-star review!
We’re really glad to hear Matt kept you updated and that everything went smoothly with your delivery. It’s great to know the sofas lived up to your expectations in both comfort and appearance.
We truly appreciate your recommendation — it means a lot to the whole team!
Best wishes,
Team EDIT.
Never ordered before with Furniture…
Never ordered before with Furniture Edit chose 4 Seater Windsor sofa , ordered same day replied with delivery date,seven days later sofa arrived, excellent service the operatives unpacked and set up sofa can not ask for a better service.Tottally satisfied a big thank you
15 oktober 2025
Antwoord van Furniture Edit
Hi John,
Thank you so much for your kind words — we're thrilled to hear that your first experience with Furniture Edit was such a positive one!
We’re especially pleased that the 4 Seater Windsor Sofa arrived on time and that our delivery team made everything easy for you. We work hard to offer both quality furniture and hassle-free service, so it's great to know we delivered on both.
We truly appreciate your support and hope you enjoy your new sofa for years to come.
Best wishes,
Team EDIT.
Five Star Sofa…
Matt sent me multi close up photos of the Funk sofa I wanted when I asked for more information about the material. All my questions were answered by the following day and the friendly delivery men were on time. I love my Funk corner sofa; it's very comfortable, looks fantastic and was a great price. Thank you Furniture Edit.
21 oktober 2025
Review zonder uitnodiging
Antwoord van Furniture Edit
Hi,
Thank you so much for your kind words!
We’re really pleased Matt was able to provide the extra detail you needed — we know how important it is to feel confident before making a purchase. It's also great to hear that your Funk corner sofa arrived on time and lived up to expectations in both comfort and style.
We're thrilled you’re happy with both the product and the service. Thanks again for choosing Furniture Edit — and enjoy your beautiful new sofa!
Best regards,
Team EDIT.
I had a faulty castor wheel on my bed …
I had a faulty castor wheel on my bed settee and it took two deliveries to sort out the problem with spare parts. Trivial as it sounds it was still important to me
22 juli 2025
Antwoord van Furniture Edit
Thank you for your review, and we’re really sorry for the inconvenience caused by the initial replacement part not resolving the issue.
We completely understand how frustrating this must have been — especially when it should have been a quick fix. Please accept our sincere apologies on the manufacturer’s behalf for the incorrect replacement being sent out the first time.
We’ve fed this back directly to our account manager at the manufacturer to help prevent similar issues in the future, and we truly appreciate your patience while it was being resolved.
If there’s anything further we can do to help, please don’t hesitate to reach out.
Best regards,
Team EDIT.
Speedy delivery and good quality
Speedy delivery and the vase was exactly as described - excellent quality and a really good price for the quality.
All good - thank you.
25 juli 2025
Review zonder uitnodiging
Antwoord van Furniture Edit
Hi,
Thank you so much for your kind words!
We’re delighted to hear the vase arrived quickly and lived up to expectations in both quality and value. That’s exactly what we love to deliver!
Thanks again for choosing Furniture Edit — we really appreciate it.
Best regards,
Team EDIT.
Antwoord van Furniture Edit
Hi,
Thank you for the great review! We’re really pleased to hear you were happy with our service.
If there’s anything we could’ve done to make it a full 5-star experience, we’d love to hear your thoughts — we’re always looking to improve.
Thanks again for choosing Furniture Edit!
Best regards,
Team EDIT
Thanks so much!
Thanks so much - highly recommended! Not only were you genuinely the best value but with free delivery we were expecting it to arrive in a few weeks like other companies were offering. Surprisingly it came within a few days and we are very happy!
11 juli 2025
Review zonder uitnodiging
Antwoord van Furniture Edit
Hi,
Thank you so much for the fantastic review!
We're thrilled to hear you were happy with the value, fast delivery, and overall experience. We always aim to offer both quality and convenience — so it’s great to know we delivered on both for you.
Thanks again for recommending us, and we hope you enjoy your new furniture!
Regards,
Team EDIT
Outdoor Garden Furniture
Outdoor Garden Furniture
Bought a beautiful Rattan Effect furniture set with table and fire pit. Delivered in a timely manner and couldn’t be more pleased. Absolutely love it and would highly recommend Furniture Edit. 1st class and reasonably priced
24 juni 2025
Review zonder uitnodiging
Antwoord van Furniture Edit
Hi,
Thank you so much for your amazing feedback!
We’re delighted to hear you’re loving your rattan effect furniture set with the fire pit — it’s a stunning choice, and we’re so pleased it arrived on time and met your expectations.
Your recommendation means the world to us, and we're thrilled to have delivered a 1st class experience at a fair price.
Enjoy your new setup, and thanks again for choosing Furniture Edit!
Regards,
Team EDIT
An easy purchase of lights
We bought three lights, the price was good and they were delivered quickly with good emails comms on progress. It was an easy purchase and the lights are well made and well packed. There is a marked difference in quality between what we bought and the low cost alternative from the usual bulk sellers.
7 juni 2025
Review zonder uitnodiging
Antwoord van Furniture Edit
Hi,
Thank you so much for your great review!
We’re really pleased to hear you found the whole process smooth — from pricing and communication to delivery and quality. It’s fantastic to know the lights exceeded your expectations and stood out from the usual alternatives.
We truly appreciate your support and hope to welcome you back again soon!
Best regards,
Team EDIT.
side table code KFA851
Ordered 27th May delivered by Parcel Force 30th (driver came to find me also 5*). Product looks good and is sturdy. sizes correct 38cm and made in India,
(size on transit box is incorrect). Furniture Edit is a recent newcomer and I did not need to test their customer services which in many other cases is appalling. wish the company well if they have a very good customer service.
30 mei 2025
Review zonder uitnodiging
Antwoord van Furniture Edit
Hi,
Thank you for taking the time to leave such a detailed and balanced review!
We’re really pleased to hear your order arrived promptly and that the product met your expectations in both quality and accuracy. We'll make a note about the transit box sizing — thank you for pointing that out.
It’s great to hear you didn’t need to contact customer service this time, but we’re always here if you do — and committed to providing the kind of support that stands out for the right reasons.
We truly appreciate your well wishes and support as a growing business!
Best regards,
Team EDIT.
Antwoord van Furniture Edit
Dziękujemy serdecznie za pozytywną opinię!
Cieszymy się, że jest Pan/Pani zadowolony/a z zakupu. Dziękujemy za polecenie i zapraszamy ponownie!
Z wyrazami szacunku,
Team EDIT.
Still waiting for my delivery which was…
Still waiting for my delivery which was meant to be delivered over a week ago
26 april 2025
Antwoord van Furniture Edit
Hi Agnes,
Hope all is well!
Thank you for your feedback, as a family run business your customer satisfaction is our main priority.
I have looking in to this for you and at the point of order we quoted approximately 7 working days for delivery. I can see as of today we are on working day 8.
I sincerely apologies for any inconvenience this may have caused and i have logged the case with our third party courier.
As soon as i receive a reply from them i will update you accordingly.
Should you require any further assistance please do not hesitate to contact me, i will be more than happy to help.
Regards
Matt
Customer Service Manager
Heritage two drawer ivory desk
Lovely desk that is perfect for my room and was delivered quickly and well packaged! Very happy with my purchase!
14 april 2025
Review zonder uitnodiging
Antwoord van Furniture Edit
Hi,
Thank you so much for your lovely feedback!
We’re really happy to hear that the desk is a perfect fit for your room and that delivery was quick and smooth. It’s great to know you’re pleased with your purchase — that’s exactly what we aim for!
Thanks again for choosing Furniture Edit.
Regards,
Team EDIT.
Antwoord van Furniture Edit
Hi,
Thank you! We're so glad to hear that — we’d love to have you back anytime.
Best regards,
Team EDIT.
Very good experience with this company
Very good experience with this company. Very speedy and efficient delivery and the sofa is beautiful.
7 april 2025
Antwoord van Furniture Edit
Hi,
Thank you so much for the kind words!
We’re thrilled to hear you had a great experience with us and that you’re loving your new sofa. Speedy and efficient delivery is exactly what we aim for, so it’s great to know we hit the mark.
Thanks again for choosing Furniture Edit!
Best regards,
Team EDIT.
Avoid!
The item arrived- one box was mouldy and the other was damaged. The delivery team were happy to unbox to ensure there was no visible damage but the mechanisms are all bent which weren’t visible until after we had assembled meaning it doesn’t operate correctly.
I reached out to the company and initially they were very responsive but after sending photos and videos as requested to pass to the manufacturer, I have now been waiting for a response for 3 weeks. I have chased for an update and continuously have been ignored. It is very disappointing and has left us with a dining table we cannot use as we should be able to.
23 maart 2025
Review zonder uitnodiging
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