www.furnitureoutletstores.co.uk Reviews 

Would give none if I could! Bought an ottoman bed that not adapted properly and pistons failed and bed came down and could have killed me! I could have bought the same cheap crap from TIKTOK for half the price, thought that it was a reputable retailer! They have tried to get my reviews reported twice! Once saying I was advertising someone else, which trust pilot upheld. Then they are saying it for another company! Shows what scammers they really are!
Now they are trying to say I didn’t buy from this store and getting the review removed! Which they have also done to previous customers, who left bad reviews!

Leigh on sea store used ..
Sofa was paid for and delivered by lunchtime the very next day !

Transaction in store smooth and easy ,
Delivery was hours earlier than expected!
Delivery staff friendly and efficient.

Bought the sofa after appalling experience with dfs which left me without sofa for Christmas !

If only I had gone here first !

This sofa is so much nicer too !
Thrilled to bits with it!

Will definitely recommend.

Service was prompt,very professional and the delivery guys were very kind and caring. They delivered and made sure to assemble my sofa and ensured that I understand the way it works and I was happy with everything. They made sure to tidy up afterwards.

Very happy with our new bed from furniture outlet. Delivery was quick and they prioritised us as the first delivery due to an afternoon dentist appointment, as promised. Unfortunately, we don’t have the delivery man’s name, but he was great. He delivered and fit our bed solo due to a colleague off sick, he was very friendly and professional. All in all, a great service. Thankyou

Very poor customer service. The furniture was delivered broken, and the company was not serious about fixing the problem. I contacted them multiple times, but they were unhelpful and did not take responsibility. This experience was frustrating and disappointing. I would not recommend this company.

Updated 28/01/2026: Despite sending an evaluation report that confirmed a manufacturing fault, Furniture Outlet has failed to fulfill its legal obligation. They are now requesting that I obtain and pay for a second evaluation from another company, despite having failed to honor the report provided by the initial review company. I will never patronize or recommend them.
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I am extremely disappointed with the Wickford branch. I purchased a sofa from them in April 2025; however, by November, the manual recliner had stopped working properly and an armless back section became misaligned. I followed their instructions to the letter and paid for an independent report, which explicitly confirmed these were manufacturing defects.

Despite sending the report on 8th December 2025, the company has refused to take action. I have been met with nothing but 'back and forth' excuses, and the lack of accountability is staggering. They are happy to take your money, but the one-year warranty is effectively useless if they refuse to act on independent evidence. The shop manager even suggested I do their job for them by chasing their own customer care team myself. It is clear they do not want to honor their guarantee. Based on this experience, I will never recommend them. Unkind, unprofessional, and unreliable!!!

Excellent service, fitting. Staff on phone were amazing and delivery team were great. The product is fantastic. Very happy with quality and colour

Good communication ,lovely team who assembled the furniture very professional and took care to ensure everything was ok.

Good Quality. Drivers very polite and helpful.

Billy made sure my delivery came earlier than expected I was so happy thank you!

Beautiful modern bed love it, 🥰

I bought 2 Olivia sofas from the Colchester store in March, delivered April. Initially I was very happy with my purchase, the staff were helpful and friendly. I was dubious why the furniture was so competitively priced but I was assured all furniture came with 12 months warranty. The gentleman who delivered the sofas were also extremely helpful. However once you’ve parted with your money it seems you are no longer a valued customer.

It only took a couple of month for one of the buttons to come lose on the seating area of the 3 seater sofa, I should have contacted them then as it was under 6 months and I might have stood a better chance of getting some help! However I didn’t but when another button completely came away I was not impressed so I called them and was told to send in photos which I did and they would look into it. Sofa is only 7 months old by this point. After several emails back and forth, chasing calls I was promised I would have, I was told they would send an upholsterer out to re fix the buttons. I was advised Maddie would get back in touch by the end of the week, she did not. Again I sent another email, and days later received a reply stating she couldn’t find an upholsterer that would come to my area, I live 25 minutes max away from the Colchester store.
Maddie said she was awaiting a reply from another upholsterer, but if I could recommend someone then to give her the details and she would contact them. I did not personally know of anyone but gave her some details on a local upholsterer that i found from a google search.
However since then yet another button has completely come away from the same sofa, and from closer inspection several are loose on both the sofas. With the buttons missing the sofa is losing its shape and even if they are replaced I’m not convinced they will ever look the same.
I now have my doubts that either sofas are actually fit for purpose! If you can’t sit on them, like you would a sofa, without the buttons coming loose and then snapping off it is of no use as a sofa! I can see this now be an ongoing issue with most of the buttons going and when the sofa reaches 12 months I’ll have no warranty and be left with a useless sofa. The sofa’s may have been cheap compared to larger well known furniture brands but it would seem I’ve still wasted £1500 on something that isn’t fit to do its job.
Another email sent to Maddie stating another button has come away and no reply as of yet!

Edit after my review last week.
After my review was replied to I had a call from a gentleman to say he was dealing with the matter and he would be get back to me, he has not.
I have, however, had an email from Maddie stating that they have found someone to re attach the buttons and she would get back to me regarding dates. No mention of my furniture being assessed by a qualified technician to establish the cause of damage as stated in furniture outlet stores response to my review!
I expect someone will come and reattach the buttons and in months, if not a few weeks time I’ll have more lose buttons and be back to square one. I fully believe my sofa is substandard and not fit for its purpose!

Further to my last edit, no correspondence from furniture outlet stores since the last email Maddie sent to me on the 1st December. I sent another email on the 9th December, still no response to me and it’s now the 12th December.
Edit 16th Dec… I phoned the Colchester store 13th Dec asking to speak to Maddie as still no correspondence from anyone. She was unavailable and I was told my message would be forwarded on and she’d contact me. Still nothing.

My next move is trading standards.

Avoid this place is all I can say!!!!

6th January…. More excuses, more ignored emails and calls, still not had my issues resolved!

Further edit… my sofa was finally repaired by a technician on the 14th January. My sofa does again look as it should but I still stand by my review, especially seeing as I questioned the quality of the thread used to attach the buttons and the technician said it was not as good quality as he was using for the repair, and then I was basically accused of lying by furniture outlet as to what was said! I fully expect to have further issues with the buttons and once out of warranty they will not care!

Then today 27th Jan I get an email from trustpilot stating that furniture outlet think my review is for another company and not them!!! No furniture outlet this is you and your very poor customer service as you are well aware! Obviously a tactic to get my honest review removed.

Never will I step foot it one of their stores again and I certainly will not be recommending them to anyone!!!

Update.. 28th January in response to your reply, that’s correct I did not buy online but in one of YOUR stores! As did a lot of people leaving reviews on here, did you try and get all those reviews removed too?

We bought this bed — and it is truly our dream bed! We purchased the mattress separately, but the bed frame itself exceeded all expectations. The super king size provides plenty of space for a perfectly comfortable sleep. We were especially impressed by the spacious under-bed storage — it opens easily, the mechanism is sturdy, and there is a lot of room inside. The tall, elegant headboard makes the bed not only stylish but also very practical.
The bed looks luxurious, feels solid and stable, with no squeaking or wobbling. It completely transformed our bedroom and made our sleep noticeably better. And most importantly, the quality is absolutely worth the price. Highly recommended!

I left a review earlier today regarding a lamp I ordered. I was told by Dpd the item hadn't been dropped off by the company, as I ordered on 7th November, I was really annoyed as I'd been chasing a tracking number all week.
So I wrote the review. An hour later Dpd dropped the lamp off.
So I apologise for bad review.
The item is exactly as described so I am happy. I'm giving 3 stars because the aftersales communication was very lax.
I understand delays happen, but just let the customer know.

Great, informative, and friendly staff. Good sofas and very quick delivery

Colchester store. I took down my previous Google review because I realise I had been rather unfair. In actual fact, the staff in store were very helpful. We had to change our order three times for logistical reasons. It was very frustrating but not the fault of the store. The furniture itself is fabulous. There was some difficulty in getting the items in situ, but once in we are very happy. Great that goods are in stock so wait time is minimal.

Good communication all the way through
Arrived and assembled quickly and efficiently in the time slot given.
Looks great!
Thank You

A quick and straightforward process, ordered everything online. Within a couple a days got a call about delivery date and time.
Delivery men very professional.

My new Stockholm dining table and matching side table arrived this morning, on time. I love the furniture, good quality at a reasunable price and it looks great in my lounge. The delivery guys were fantastic, they brought it to the room and very quickly finished the assembly, even giving me help on how to put my chairs together (although bought elsewhere!) Very efficient and personable and did a good job. I’d definitely buy again from Furniture Outlet, thank you.

For a year have been putting off getting a new mattress even though my current one was in a bad condition I saw Charlton store FB and saw the amazing stuff they had and everytime I saw new posts I knew I had to get a new mattress and I'm glad I did I got a king size mattress bed care prices was affordable and delivery was better they gave me a time slot however they delivered earlier and contact me to let me know if that's ok they also offered to take the mattress to where I would want it making my life easier as I'm only small person Lol after the purchase and delivery was completed they message me to ask me to give a review and that's the least I can do for the amazing service from them and thank you to the Charlton store Fb it was you who convinced me to buy from you 😁