www.furnitureoutletstores.co.uk Reviews 

I’m absolutely in love with my new bed! The colour adds the perfect touch of elegance and tone to my room. The quality is incredible — very sturdy with a modern, trendy design. The staff were amazing throughout the entire process and made the whole experience top-tier. I would definitely recommend Furniture Outlet and will be making more purchases in the future!

Absolutely Disgraceful Service. Avoid at All Costs!

I spent £3,050 at Furniture Outlet Store (Charlton) on 17th Sept 2025 and specifically requested brand new furniture, refusing display items even when offered a discount. Despite this, they delivered used, shop floor stock, scratched dining table, damaged chairs with worn legs and ripped leather. Even the boxes were clearly re-sealed.

We also paid for premium delivery, but the team just brought the furniture to the mentioned first floor and left. No assembly, no care.

I’ve been lied to repeatedly by the manager, who promised replacement deliveries on 30th Sept, then 4th Oct, then 7th Oct… each time a different excuse: “driver forgot”, “van broke down”, “table broke in transit”. It’s now 7th Oct and I still don’t have what I paid for.

This whole experience has been a joke. Zero professionalism, endless delays, and no respect for customers' time or money.

If I don’t receive a brand new, undamaged dining table by Thursday 9th Oct, I will cancel the full order, demand a full refund, and escalate this to the Furniture Ombudsman and Trading Standards.

Do yourself a favour, stay far away from this company.

Quick delivery, very helpful customer service department to accommodate arranging a delivery day.
Very polite delivery people who put together my table and chairs where I wanted them to go too.
100% recommend. Very happy with my purchase.
Thank you

They were very professional, had a question and the answered it straightaway, placed an order, once ready they called me and were very flexible with the delivery date. The delivery came and fitted everything and placed them in my living room. The 6 chairs are strong and look great.

I would 100% recommend them

We cannot recommend this firm highly enough - what an amazing customer service from start to finish. From the moment we walked through the door, Tony ( The Owner ) was amazing to deal with. He wasn’t pushy ( something we detest in firms ), let us look around and when asked for advice, he genuinely found the right beds within our budget and feel he really gave us a good deal and found us top quality beds - exactly what we were looking for and at a bargain price. Although we had a limited budget, it’s not always about money. Tony is one of the most respectful, genuine and people we have ever met. He bent over backwards to get the right deal for us and due to the fact that my wife was having a major operation within 2 weeks of us calling, Tony said he would do his very best to get us an early delivery date of the day before my wife was to go into hospital. Unbelievably, he managed to get it 4 days early giving us enough time to get the bedroom just right. Tony also phoned us immediately to arrange delivery for the next day - a truly friendly family based business and genuine concern for the customer. I don’t often leave reviews but Bankrupt Beds in Leeds have the best customer service we have ever come across. Thank you Tony for all your help and professionalism. The outside of this building does not do justice to what you will find when you walk through the doors as inside you will find top brands, top quality and top service from this amazing family-run business. ( David & Shirley, Leeds )

As soon as we got to the branch at Dagenham we was treated with a hello and a smile. We knew what we wanted to buy as we'd seen many pictures on the Facebook page. We didn't feel pressurised to buying or looking at anything. All the staff we're polite and friendly. When the furniture was delivered the delivery guys where helpful and Friendly. We will be getting more furniture from there in the future.

Sofa bed did not arrive on the specific date and time i wanted when paying. Order item from Wickford but informed i lived near Leigh on sea, that they would deliver. At 5.57 on Saturday 9th August i called Leigh explained to the lady all she would say was "human error" someone enter Monday 11th am delivery.... nothing like Saturday 9th between 2-6pm. I mentioned all details were on the receipt again she said that information was relevant, not helpful at all. Told me to call Wickford on Monday for a refund, called Wickford only to be told ive got to go back to store for a refund, so annoyed, cos nowhere does it state that. Would NOT shop at any outlet again nor recommend.

Added reply to your response, you did not arrange for delivery the next working day, Leigh branch said human error booked the delivery For Monday morning, no good to me I’d be at work and I wasn’t offered a refund, I asked for the refund due to you not being at all helpful

A very straightforward purchase, helpful staff Billy was pleasant and helpful.
Sofa was ordered and delivered with in the the 2 week window.
Very pleased with my new sofa highly recommended.

Love my two seater Lauren chesterfield, perfect for the spot I have it in but also wish it was slightly bigger! Beautifully made, super comfortable and the moss green is a lovely shade in person that feels a lot different to every one else take on a green velvet sofa. Delivery was quick, really considerate delivery men who got it into my flat with care and assembled it.

Great customer service, staff were friendly and helpful and great range of items.

The furniture i got from the showroom was great, loved it and the delivery was spot on, everything was perfect no complaints, would love to shop again.❤️

Billy is an amazing representative of the company, helped me with everything and gave continuous updates. Amazing customer service!

Fantastic quality and good variety of designs. Calcutta Dining table we got looks elegant and is sturdy.

We bought the chairs separately from somewhere else which are slightly low, so might be worth buying the whole set instead

Furniture was set up quickly and professionally, all rubbish was also taken and both men made absolutely sure everything was fitted correctly and I was happy.

Delivery was on time
Great service

Amazing qualify along with good prices
I am will return to buy more staff

I recently bought 2 lamps and a sideboard from furniture outlet Charlton.
When the sideboard arrived it had some screws missing and the door had a chip on it. I rang the store straight away and Amma arranged for it to be replaced at a convenient date for me. When the replacement arrived to my delight it already pre made! Thank you so much for excellent customer service Amma. The delivery guys were also so lovely on both occasions. I will definitely be returning customer!

Furniture was ordered and delivered on the day that they said the guys that bought the furniture in unboxed it put it all together and took every bit of rubbish away with them. Absolutely brilliant service.

I had a great experience with Furniture Outlet, first with Frankie at the Charlton store and then with Billy online. The sofa was great - had two wonderful delivery gents (whose name I’m embarrassed to say I’ve forgotten) - who did a wonderful job of setting it up and clearing up for me. The sofa itself is gorgeous and has had plenty of compliments from guests. I’m very pleased I went with Furniture Outlet Stores.