www.furnitureoutletstores.co.uk Reviews 

I found Furniture Outlet to be very helpful with the whole process of buying and sorting out delivery. Checking in with texts and calls to make sure all ok. My sofa is gorgeous and comfortable and the delivery guys were lovely, friendly and built the sofa including making a fuss of my dog who also loved them. Highly recommend this company and will definitely be using them again. Thanks

Super quick delivery and exceptionally quick installation of bed. Would highly recommend.

Blown away by the quality of the chairs we bought (6 dining chairs), the amazing price and, to top it off I ordered them on a Thursday and they arrived on Monday! Delivered by two super helpful and friendly guys. I cannot recommend this company enough, I was nervous to order as the prices seemed too good to be good quality furniture, I shouldn't have worried, I highly recommend them.

After reading reviews I visited the Colchester store and despite my initial reservations I placed order with helpful sales team unfortunately I was advised day before delivery there would be a delay of a week I thought to myself here we go!! I called store and the customer service was polite and called me to explain and rearrange delivery for one week later
On the delivery day I had a call to advise of time and two delivery guys arrived on time and were so helpful
The furniture was really good value and super quality but the overall customer service was outstanding even when I was moaning!! (Sorry) there are many out there that could learn from you So thank you all so much

Great service and even greater products cannot wait to buy more
The Oakford table to amazing quality and looks very luxurious very strong and sturdy table
The guys who delivered the table were very professional and friendly

Staff was friendly, delivery crew were early and cheerful, everything was handled professionally from the start. Will certainly be trusting Furniture Outlet again in the future.

We spent ages looking for the right sofas but no luck. We popped into the Wickford store and straight away saw two designs we loved. The staff were more than helpful and not pushy, plus delivery could be made within the week rather than months later from the larger furniture outlet stores. The sofas arrived and were assembled and the friendly staff checked that we were happy. Over the moon with our new sofas and a LOT cheaper than we expected. We have had friends comment on them when round and they too are looking at purchasing from Furniture Outlet. Highly recommended all round 👍

Good customer service and delivery drivers were polite and efficient.

I ordered a bed from the Colchester store for delivery on 10/12/24, after buying it on 20/11/24. I took a day off work, unpaid, to wait for the delivery. It did not appear. When I phoned the store I was told my delivery had 'fallen off the system' and the bed was actually still at their main warehouse. Delivery was rearranged for today. Still no bed, but too late to phone the store. There will be a phone-call to the store tomorrow and there better be answers...
*EDIT* following reply below and an email I sent to customer services, I received one missed call/voicemail from the Colchester branch, but offering no apology/explanation. As this was while I was away for Christmas I was unable to reply.
The bed was finally delivered, after yet another call to the shop and being told it was 'still in the warehouse in Dagenham'... Unfortunately, the base was damaged (looks like it had been bumped/rested against something, tearing it), but as its only the base I'm not going through that again to get it sorted!
The excuse of 'this is a new store' will only last so long, seeing as it opened in May 2024...

Delivery arrived well before promised 3-7 days which was very helpful to me. Delivery guys Dave and Mark were excellent and very friendly. Billi on the phone was also quite helpful.
Overall very good experience and recommended place to buy your furniture.

Great customer service and delivery people.

Amazing company the furniture is beautiful the staff amazing thank you so much Billy Lewis you made everything so uncomplicated the delivery guy are the best 20 🌟🌟🌟🌟🌟stars and more will be spreading the word about you guys amazing thank you so much again just chilling on my wonderful sofa now 🌟🌟🌟🌟🌟

I met a professional amazing helpful man called Chat
He helped me from the moment I stepped in the store .
He made me feel welcomed and valuable
He made my experience much more enjoyable
I bought all what I needed
He was patient and helped me to choose all what I want
It is a credit for the store to have such an employee .
Dr Amanda

Made a purchase online after visiting one of the warehouses. I had a call within 1 working day to arrange delivery. The guys that delivered and assembled the table were great. Dining table looks great. Would recommend to anyone.

The range in store is vast, with extremely helpful staff, not pushy at all.
The quality of the furniture is first rate. The service from start to delivery and after sales is excellent, highly recommended.

The service was extremely good, in terms of delivering the items on time and in a good condition with a very friendly behaviour.
I would highly recommend it for my friends and family.
Thanks

Bought a set of 6 dining chairs for a very reasonable price and had it delivered and assembled at home. The whole process was very smooth and I found staff helpful and friendly

I’ve never had an ease of purchasing a furniture like I did with the Furniture Outlet. I’ve looked everywhere for a sofa and something that I can do a pay monthly on. Well this company is the absolute Best. I saw their products via FB and am glad I gave them a try. Their fiancé option is quick and simple with no hassle.

I had two minds about the sofa colour I chose and decided to go check them out at their Dagenham location and must I say “Wow”. Different options to choose from and best of all I was given the opportunity to change my sofa to a completely different one. Again the service was great. I can’t remember the person that I spoke with that gave me the opportunity to come to store and see what else I can choose. Wish I had though because he was so helpful over the phone.

Once that was done my sofa was delivered within 24 hours the quickest order I’ve ever made. FANTASTIC SERVICE. FANTASTIC COMPANY. And my new sofa is GREAT. Love it.

Furniture outlet Dagenham is the best outlet one can get in east london, their products are good and their staffs are very helpful, especially the store manager Dave, he has great customer services. Great selections of sofas and other furnitures.  5 star for Furniture outlet.

Good customer service in showroom realistic delivery time Delivered with care and very happy with product