Furniture Village - Brighton Reviews 

We were helped to buy a bed by Sam who was very knowledgeable. He listened to what we wanted and showed us the mattresses that met our requirements, also encouraging us to try other beds for comparison.
Sam was courteous, and an example of why it is good to shop in person not just on line

We had an excellent experience ordering our sofa, Joel was very helpful and made it a quick and easy to order.

I purchased 2 sofas which in my opinion arr not as comfortable as the same sofas as the one in the store.
They sent someone to inspect them and was told Furniture Village would be in touch.
A few weeks later a package arrived with parts of some sort.
A week or so after that an engineer arrived to work on the sofas but soon realised the parts were not correct.
It took several calls and days to the carriers before the package was collected.
In the meantime,in spite of trying several times, I couldn't get a reply about who was supposed to be dealing with it.
Last Friday I went to the store and a very helpful young lady tried her best to find out what was going on.
I did overhear the person on the phone mention "Declined".
The store assistant tried to get her manager to see me,but he was in a "Group Conference" and she thought he would contact me later.
It's now 6 days since I called in.
I really don't know who to turn to.

On Sunday the 28th of June, I ordered and purchased a 2 seater sofa from the Gemini range, for a total just shy of £2000, in the Brighton store. This range has gliders, so the seat slides in and out, I returned on the Friday the 3rd July, where my partner drew to my attention the deep furrows in the carpet made by the gliders. This was not pointed out to me at the point of sale. I have deep pile carpet and these tram lines would be visible when the seats have been slid back, ultimately, ruining my expensive carpet.

I immediately, spoke to the salesman in the store and told him that I wish to cancel my order, he was very offhand and said I would need to speak to the man who sold me the sofa, who would be in on Saturday. He left a message for him to call me , I spoke to him and he said that I could not cancel and the order was bespoke and was already on a container and on its way, and that there was nothing I could do. I said that there is a 25% cancellation fee,
I was told to email the manager which i did on Friday thr 3rd July, but have not had a reply. I asked for a head office number and he said choose option 3 on the voice mail. I called and spoke to a woman who was very shirty and said that it was nothing to do with her, I asked for the customer complaints departments number and was told there was not one, and I should contact citizens advice .

I cannot believe that a large company like furniture village does not have a complaints department and the attitude of the staff is so poor.

I was also annoyed that the sale started on the Monday the 29th June, which was not poi ted out to me although, to be fair I did get a managers discretion discount but I still paid £200 over the top.

After waiting for a several months, our table was delivered with a scratch. I contacted Furniture Village to complain and their response was very good. Mariyah has very helpful and polite on the phone as she found a solution to the issue.
Accidents happen but how they are dealt with, is the difference between a bad store and a good one.

Their delivery crew were brilliant

Very friendly, salesman Pascal so helpful, made a great effort to understand what I was looking for and made the sale very easy.

Helpful sales person (Joel). No issues and pushy techniques.

Joel Morris was so helpful. Very smooth sailing from start to finish of ordering our new sofa

I found the sales person very easy to speak with and more important not pushe
A good experience.

Kush was very helpful and I was more than satisfied with the resolution outcome. He went out of his way to make sure we had an excellent service.

From the day we ordered our sofa's in store and the helpfulness of the store team to the guys who delivered our items the whole process has been great, hence why we have been a customer for over 20 years.

Thank you pascal

The sofa was delivered eventually after being delayed 4 times. The team scratched the floor when building the sofa and discovered a piece missing. I received one call to say they would be in contact when the part is ready. Have heard nothing from them since and it's been 3 weeks. Tried calling them but can't wait 2 hours to get through. Chat function is disabled. Have emailed but no response. Awful aftercare customer service and they don't care about their customers once they have your money.

Brighton Furniture Village. After initial great instore service and a significant mattress and pillow purchase, my wife didn't get on with her pillow (spent 10mins lying on it, that night, within a pillow protector AND a pillow cover) and so we asked for a refund of one of the pillows the following day. At that stage they then informed us it's not their policy to take back pillows and so we could not have our money back. We should have been informed about this instore (we were comprehensively told about the no-refund policy with the mattress so why not the pillows?) - had I known this about the pillows I would not have spent £119 on each pillow. Please be aware if buying pillows, Furniture Village don't tell you this when buying. Very disappointed.

The salespeople are great! Just the right balance between “can I help you” and leaving you alone to browse in peace. Ordering was dead simple, although I wish there was a little less of the ‘I’ll do you a deal’ - after all the ‘deals’ it ended up exactly the same price as we’d got from the website! Now just waiting for the delivery part.

Gabriel at the Hove branch was very helpful in assisting us with our sofa choice as we needed one which was better for bad back etc.
Now waiting for delivery, wish we had seen the option to deliver early if ready.

I am delighted with excellent service received from Kian.

Sales person Matthew very helpful and guided us to the items we needed.

Excellent service and advice from Gabriel