Furniture Village - Chester Reviews 

Very helpful staff.
Friendly and not pushy at all. Give you time to have a look around too. No pressure at all.

Would recommend using.

Helpful staff, attentive but not obtrusive. Free coffee and cookies! Good choice of sofas. Terry was pleasant and polite

Delivery was fine. Drivers/installers were very professional and installed the settees/armchair with a minimum of fuss. What wasn’t so good was the advice on timing. We were told 0715- 1015. If we are first stop you should be able to give a more accurate timing, as the driver is simply driving from the warehouse to us. The tracking did not work at all. We got no phoned/sms advice nearer the time. As you advised us an imminent arrival time by email, we did not see it. Given you said we would be phoned and/or sms message, email was not expected.

5star service no fuss or hard sell,plenty of choice, great range of products, everything was expected fully without going over the top,just carnt wait for our two new sofa,s many thanx

Very patient and helpful

Very positive experience from start to finish with Furniture Village. One small hiccup in that the order did not arrive 100% complete as the gliders that were ordered for the feet did not arrive. I was reassured this would be rectified. Loving the sofas, they are beautiful! Delivery guys were great and showed respect for carpets etc using shoe covers and carpet runners. I have no doubt Furniture Village will sort the minor problem with missing gliders.

Callum was very helpful and informative, was a pleasure to do business with and was persuaded to help with pricing.

Callum was great, this was our first sofa and he explained everything really well.

Nice person Paul looked after me

On both occasions when visiting the store, Callum was very helpful, pleasant and not at all pushy we didn’t feel under pressure

Very helpful staff , no pressure .

Very helpful and efficient service by a friendly Callum who answered all our question without any sales pressure. He was knowledgeable and informative with a lovely manner. Thank you.

Excellent service

Terry was very welcoming, gave us all information we needed. Very friendly face and gave us many options based off we first chose. He went through all the paperwork thorough for us to understand what we were signing. He’s such a good laugh too.

Terry was really helpful in helping us find our sofa we came in last week looking and said we were about to move into our first home and was so helpful we came back a week later and have ordered our sofa highly recommend Terry super helpful

Terry was excellent. So helpful, knowledgeable and very personable. Made buying two sofas very easy.

I ordered an electric ottoman bed with tempur mattress from this company they estimated a month anyway a fortnight later they gave us a delivery date so booked day off emptied room etc The lads turned up and set about assembling said bed I can’t fault these lads clean tidy quick and efficient.Anyway they discovered a box was missing so they rang warehouse he said put bed together and they would get electrics outs asap. I thought oh it must have been left off in error annoying but mistakes happen .I heard nothing from them so on Thursday I rang a lady who said she would email warehouse it would take 48 hours at most for reply.Well I don’t know what time zone this was because I still hadn’t heard anything by Saturday,so another phone call they said in hand they needed to get hold of suppliers on Monday a week after first delivery.The really annoying part is obviously this part wasn’t in when bed was out for delivery so why put it on van or at least ring and check if ok to deliver it and wait for part.I shouldn’t be surprised because if they can’t count number of boxes correctly they aren’t going to be able to compose an email.The whole thing is a real pain I will have to book another holiday as I work 12hour nights.The fact that the customer care really doesn't care as every time I had contact was when I instigated the call.Needless to say I won’t be shopping there again and anyone with any sense won’t shop there either

Good service, great product.

Delivery guys Luke and Vinnie were great and did a good tidy job.

Went to get a new corner sofa few weeks back. Terry very knowledgeable, and not ‘pushy’ which makes a change!
Great guy to speak with, made us feel at ease, and answered all of the questions we had.
Thanks Terry 🙂👍🏻