Furniture Village - Online Reviews 

Aaron from online sales was very informative and patient with my questions a pleasure to deal with

Great deal on a sofa, easy-to-use website. Interest free over 30 months

Our furniture was easy to order and delivery was made very straightforward with regular updates and helpful delivery staff.

It was easy to order with clear instructions
Easy payments schedule
Everything explained fully with no hidden costs

Placed order with furniture village and it was dealt with very efficiently and they were very polite and helpful definitely recommend furniture village

Sherrie from Online Sales was professional and helpful throughout the order process. She had a good sense of humour and even applied a discount! A credit to the company.

Easy ordering (I’d been to a store and saw what I like, and had also ordered samples to help decide colour of fabric). The only thing I couldn’t find out was if the delivery included installation.

Today, on March 10, 2026, I reached out to the customer sales team regarding an issue I encountered with my laptop. Unfortunately, I accidentally dropped it, which corrupted my email communications and caused me to lose my order details. At first, I was sceptical about getting a new copy of my order without any information at hand. However, I was pleasantly surprised by the swift and professional service I received. The sales staff truly went above and beyond, providing assistance with remarkable friendliness and efficiency. My order was handled with the same high standards of professionalism that I experienced in my initial contact. I can genuinely say I am thoroughly impressed and will gladly recommend FV to anyone looking for quality furniture. A heartfelt thank you to Arron for his exceptional support today, and to Abbey for her help last Sunday!

Great experience. Very easy . Im very pleased that the Company gives an opportunity to people to pay monthly. I was looking, for weeks to have an opportunity like this one. I went to the store to have a look and the experience was really good. I was delighted. Now I will wait for the email with the delivery date.
Manny thanks .

Easy to order and swift delivery as it was in stock. Great customer service from the team and the delivery guys were great - protected the floors from the front door in and put it all together for us. Would definitely recommend!

Using guest checkout was quick and easy , item also being delivered in good time , would like a bit more text details on progress apart from that positive experience thanks

I ordered an item from FV and, after waiting several weeks, was informed that it had been damaged. I was then given the option of either cancelling my order or purchasing another item.

When I contacted customer support, I was disappointed to find that the proposed solution was simply for me to place a completely new order through their online system. In other words I was expected to cancel the original order, wait for a refund, and then start the purchasing process again.

What I find particularly frustrating is that FV appears unable to simply replace or re-supply an item against an existing order. If a product is damaged while fulfilling a customer's order, surely it should be the supplier's responsibility to resolve the issue and complete that order, rather than requiring the customer to cancel everything and start again or order a complete new item. The item I wanted still is being sold online by FV

Customers should not have to bear the inconvenience of internal ordering or administrative limitations. FV needs to review this process and empower its customer service team to resolve problems properly rather than passing the burden back to the customer, especially in light of items still be available for purchase on their website (which I thought breaks a consumer law somewhere)

Cam was very helpful and informative.. quick and easy process..

Easy online ordering

Very pleasant talking to a human salesman,who was very helpful and knowledgeable,and didn’t get annoyed when I was getting things wrong.He had time and patience with me a 77year old with a wandering brain.
I would recommend furniture village to everyone.

I had difficulty placing an online order, I called the support team and the lady I dealt with was great and sorted everything out.

Great choice of what I was looking for. Ease of ordering and a discount too.
Nice and straightforward all through the process

No delivery information is available via the online chat, online product delivery website and even the email sent after making an inquiry only gives an overview of the furniture village delivery process with no actual useful information.