Furniture Village - Reading Reviews 

Paid in cash for our sofa. Ordered 17th February 2026. Noticed the pattern being deformed by bobbling that we were not informed about and splits to a side of one cushion this was about 3 months after delivery. Informed Furniture village someone came out today but said the bobbling is to be expected and should have been warned which we weren't. The splits he has repaired but still not happy with the result. A nearly new sofa should not be in this state and are advised to keep covers over it. So why bother choosing a colour if you have to keep it covered. This sofa we would not have chosen if we knew it would look like this after only 3 months what's it going to be like in a year it cost £2500 so not cheap and have had a sofa from here before so expected better.

Jimmy was great when we ended up buying a new sofa on a bit of a whim! Made the whole process very quick and easy even with our indecisiveness on colour choices

The calm and understated sales approach giving us time to consider all our options without pressure. Mo was a charming contact at the Reading branch. The ordering and deposit process was straightforward. Delivery was suggested at some 2-4 weeks, but came within 1-2.
The installation of the table and chairs was smooth and ALL packaging cleared from the site. Ilham & Mushi were quick and efficient. With clear instructions and advice on using the levelling of the table (& other features) offered.
Overall a seamless and professional service. Thanks!!👍

We had a great experience at the Reading store with excellent customer service provided by Mark. He went above and beyond explaining to us everything and he was friendly and professional throughout.

It was a nice experience shopping at Furniture Village Reading. Yemi has been wonderful host and this was our second experience. Wonderful product and service.

Kira is great and we will come back soon.

Mark was amazing, very helpful and knowledgeable. Offered lots of choices and explained everything fully. Lovely product, looking forward to getting it. Thank you Mark really appreciate your help

Very helpful with some great advice and assistance. Not pushy to make the sale.

I bought £7600/= bedroom and dining furniture still not received complete documents (finances documents) when I went to furniture village shop in Reading no one helped

We ordered a dinning table and chairs, expecting delivery in 2- 3 weeks, but to our delight received it in 10days!
Two humorous but very professional men came to deliver it today and did an excellent joy, installing, taking away all packaging and leaving the place tidy. Thank you Reef Sio for the excellent delivery service.

Good customer service and prompt delivery.

Great service from Valentino today. Very friendly and welcoming. Thank you for supporting me today.

Great service from Mark! He took the time to help us choose the perfect fabric for our new chair and made the whole process easy and enjoyable. He also gave us a generous discount, which was greatly appreciated. Excellent customer service—we’re very happy with the experience.

Thank you
Andy & Sarah

I can’t fault anything. All of the people who were involved were absolutely great. Fab furniture too! Would recommend Furniture Village to anyone.

It was the awesome personal attention and interest shown in what our requirements were. Thank you so much Mo. We felt listened to and supported. Such a pleasure you today!

Mark was fantastic during our visit today. He was patient, helpful and able to secure us a great price. Thanks!

Popped in to the Reading branch to look at some beds. Was looked after by a chap called Chris who was sent over from the Farnborough branch. Have to say the service we received from Chris was excellent. His knowledge was first class and he was not pushy at all. Our intention was just to look at beds today and purchase later. However, as the service from Chris was excellent we purchased the bed there and then. I don't normally purchase things on the spot but this time round have made an exception. Hopefully, its money well spent. Once again, thanks to Chris.

Great service valentino

Valentino served us and just was friendly knowledgeable and extremely helpful