Furniture Village - Straiton Reviews 

Brilliant experience nothing was too much for our salesman satty A++

No pressure from a friendly salesman, Tom Lawson… great service, good advice and answered all our questions.

Hayleigh was a fantastic sales consultant. She was incredibly helpful, kind, and attentive without ever being pushy. I really appreciated her patience and excellent customer service throughout my time in the store. She made the whole experience easy and enjoyable, and I would happily recommend Furniture Village to others.

Jordan was attentive, no pressure and walked away leaving us to make an informed decision which worked as we then called Jordan back over to purchase. We both walked out feeling like we had a positive sales experience which isn’t always the case when it comes to this. Thanks Jordan!

Satty was very helpful and a pleasure to do business with 🤝

Excellent Customer Service from Hayleigh today, super knowledgeable, helpful and also very patient.

Robert was a great salesman very helpful and knowledgable

The Jayden TV unit we order came but the size wasn’t correct the overall length size of the unit stated 185cm but the unit came 159cm .. which was too small for our needs .. we actually bought the matching table and chairs .. I spoke to customer care .. hopefully I get a resolution of the correct size of unit .. disappointing for my wife who was very specific in the shop about our size requirements.

Thanks

Mark

Good service

Jordan Woods was very professional explaining the range that we liked and what styles they did on the computer when it was'nt for show in the shop we had orginally went to the Staigten park to go to another shop but we went into furniture village to have a look and was impressed with the stuff and Jordans eperience that we went back and purchased 3 items.

Jon and Brian were brilliant on delivery and even corrected an error from a previous sofa delivered.

I love everything about my sofa, features are perfect for my lifestyle. Process of buying was easy and simple from start to finish- the female saleswoman (I think her name was Amy?) was really helpful and knowledgeable in particular.

All the staff I saw were helpful and curteous.
The member of staff who dealt with my enquiry and final choice was extremely knowledgeable and very helpful.

Every time we have been into furniture village the staff have been amazing.

Tom Lawson was really informative and was a great with helping us order our dining room chairs.

Pleased with customer care by Tom in store today. He was very helpful and professional looked at deals to help us save money.

From start to finish it was a very smooth service

We had a great experience with Gary when buying our new bed and mattress. He was incredibly helpful, knowledgeable and friendly throughout, without ever being pushy. He gave us the perfect amount of time and space to look around and make our own decision, while always being available to answer questions and explain the different options.

He also suggested alternatives we hadn’t considered and clearly knew the products really well, which made choosing the right new bed and mattress so much easier. Excellent customer service from start to finish — thank you, Gary!

Shop staff very helpful and considerate
Both sets of drivers pleasant and helpful,no complaints
The reason for 4 stars being order was 26/6/26 dining table and 4 chairs,2/4 delivery a little longer was not a problem.
2 weeks later they delivered the table NO CHAIRS
We called them as who wants a table with no chairs,to be told oh won’t be until September
There was no communication from them to advise us of this .
Our chairs were delivered 9 weeks later.
If we had known this we may have ordered different chairs or took our custom elsewhere.
On the signed paperwork marked LEAD TIME it states
IN THE UNLIKELY EVENT MY FURNITURE IS GOING TO BE DELAYED I WILL BE ADVISED AT THE EARLIEST OPPORTUNITY.
This did not happen
We did receive compensation but we should have been offered chairs to tide us over as we have not been able to use table all summer.
Maybe they should take this on board for other customers.

Staff were great to deal with. Although all products were not available at initial order, they did confirm timescales and the remaining item was delivered as promised.

They guys that delivered and built the chairs and sofa were fantasic . Very friendly ans helpful. James and Jimmy.
Love getting told a time between and then a call 30 mins before . Very good service.