We visited FW Homestores in Caerphilly today to buy a bed and mattress, and we had a fantastic experience. A special thank you to Tom, who was extremely friendly, helpful and patient. He took t... Toon meer
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From the moment we entered the Barnstaple store there no pressure from sales staff. Just a warm friendly greeting & info regarding the extra discount on items. When we made our choice Alex was very... Toon meer
Bedrijf heeft geantwoord
Tim from the Cardiff store was incredibly helpful, kind, and knowledgeable. He made the whole experience easy and enjoyable, and helped us find a dining table and chairs that we absolutely love. We’re... Toon meer
Bedrijf heeft geantwoord
We were delighted with the service we received from the team at the Barnstaple store, especially Dave. We phoned and made enquiries about sofas, and he took the time to talk us through the options... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Meubelwinkel
- Beddenwinkel
- Slaapkamermeubilair winkel
- Meubelaccessoires
- Woonkamermeubilairwinkel
- Zitbankenwinkel
Geschreven door het bedrijf
FW Homestores is an independent furniture retailer specialising in sofas, dining and bedroom furnishings across the South West and Wales.
Contactgegevens
Riverside Road, EX311QN, Barnstaple, Verenigd Koninkrijk
- 01271 323666
- accounts@fwhomestores.co.uk
- www.fwhomestores.co.uk
4,8
Uitstekend
6K reviews
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Excellent
Great customer service very helpful explained everything to a high standard very happy with everything staff very welcoming and helpful
29 juli 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Thank you for your wonderful feedback.
We're delighted to hear you received such excellent customer service and that everything was explained clearly and professionally.
It's fantastic to know our welcoming and helpful team made your shopping experience such a positive one.
We truly appreciate your support and look forward to welcoming you back again soon. Team FW Homestores
Paul has been excellent in his…
Paul has been excellent in his knowledge of the merchandise in the store and was extremely helpful and patient.
29 juli 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Thank you for your wonderful feedback.
We're delighted to hear Paul’s knowledge of our furniture and his patient, helpful approach made your shopping experience so enjoyable.
It's fantastic to know he was able to provide the guidance you needed with confidence and care.
We truly appreciate your kind words and look forward to welcoming you back again soon. Team FW Homestores
Paul in the Caerphilly store went above…
Paul in the Caerphilly store went above and beyond and was so helpful and answered any questions we asked. Would definitely recommend.
29 juli 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Thank you for your fantastic feedback.
We're delighted to hear Paul went above and beyond to make your visit to our Caerphilly store such a positive experience.
It's wonderful to know he answered all your questions and provided the helpful service we always strive to deliver.
We truly appreciate your recommendation and look forward to welcoming you back again soon. Team FW Homestores
Second visit to the store &James was…
Second visit to the store &James was super helpful (again).
Nothing is too much trouble for him. A real asset to the company
28 juli 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Thank you for your wonderful feedback.
We're delighted to hear James provided such excellent service once again and made your second visit just as enjoyable as the first.
It's fantastic to know his helpful attitude and willingness to go the extra mile made such a positive impression.
We truly appreciate your kind words and will be sure to pass them on to James – he's a real asset to our team. Team FW Homestores
Staff are very helpful
Staff are very helpful, Tom from the Caerphilly store helped us with our choice of wardrobe great service as always at FW Home Stores.
28 juli 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Thank you for your wonderful feedback.
We're delighted to hear Tom helped you choose the perfect wardrobe and that you received the friendly, helpful service you've come to expect from our Caerphilly store.
It's fantastic to know our team continues to make every visit a positive experience.
We truly appreciate your continued support and look forward to welcoming you back again soon. Team FW Homestores
I think that Andrew was very polite and…
I think that Andrew was very polite and passionate about the service he supplies and was very helpful which give me and wife confidence to buy in cearphilly fw store
27 juli 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Thank you for your wonderful feedback.
We're delighted to hear Andrew's polite, passionate and helpful approach gave you and your wife the confidence to make your purchase at our Caerphilly store.
It's fantastic to know his excellent customer service made such a positive impression on your shopping experience.
We truly appreciate your support and look forward to welcoming you both back again soon. Team FW Homestores
Visited the Caerphilly store
Visited the Caerphilly store . Excellent customer service provided by Andrew . Helpful , friendly, efficient customer service. I would highly recommend.
27 juli 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Thank you for your wonderful review.
We're delighted to hear Andrew provided such helpful, friendly and efficient service during your visit to our Caerphilly store.
It's fantastic to know he made your shopping experience such a positive one.
We truly appreciate your recommendation and look forward to welcoming you back again soon. Team FW Homestores
Martin and Alex were a pleasure to work…
Martin and Alex were a pleasure to work with in purchasing a new dining table and chairs. They were both very helpful and friendly and talked us through the process without a hardsell approach. In fact it quite an enjoyable experience
24 juli 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Thank you for your fantastic feedback.
We're delighted to hear Martin and Alex made choosing your new dining table and chairs such an enjoyable experience.
It's wonderful to know their friendly, helpful approach and no-pressure service made the whole process easy and relaxed.
We truly appreciate your kind words and look forward to welcoming you back again soon. Team FW Homestores
Good professional and helpful service…
Good professional and helpful service from Tracy Richards.
27 juli 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Thank you for your kind feedback.
We're delighted to hear Tracy Richards provided you with professional, helpful service during your visit.
It's wonderful to know she helped make your shopping experience a positive one.
We truly appreciate your support and look forward to welcoming you back again soon. Team FW Homestores
Tom was excellent at the caerphilly…
Tom was excellent at the caerphilly store. Great service.
26 juli 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Thank you for your kind review.
We're delighted to hear Tom provided excellent service during your visit to our Caerphilly store.
It's always great to know our team helped make your shopping experience a positive one.
We appreciate your support and hope to welcome you back again soon. Team FW Homestores
5* Experience!
As we stepped into the shop Dan offered us coffee as we browsed the store without any pressure. He guided us through the merits of our short list of dining sets with great patience and kindness, clearly explaining the Staingard policy we were happy to add to our order. Within 24hrs we nervously asked for some changes and he soothed our anxiety and made everything perfect including the price. Can’t speak highly enough of the service he gave us, and all the staff we met were equally pleasant. First place we will go to when we decide to change our sofas! 10/10 recommendation from 2 happy customers!
25 juli 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Thank you for such a thoughtful review.
We're delighted to hear Dan made your visit so enjoyable, from the warm welcome and helpful advice to ensuring every detail of your order was just right.
It's wonderful to know the whole team left such a positive impression and gave you the confidence to shop with us.
Your recommendation means the world to us, and we look forward to helping you find the perfect sofas in the future. Team FW Homestores
Barnstaple store
Barnstaple store. Lovely shopping experience, let's us look with no hassle but as soon as we had picked, martin was efficient and friendly and sorted us out very quickly.
25 juli 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Thank you for your lovely feedback.
We're delighted to hear you enjoyed a relaxed shopping experience and appreciated being able to browse without any pressure.
It's wonderful to know Martin was friendly, efficient and made the purchasing process quick and easy once you'd made your decision.
We truly appreciate your support and look forward to welcoming you back to our Barnstaple store soon. Team FW Homestores
Tom from caerphilly very good
25 juli 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Thank you for your kind feedback.
We're delighted to hear Tom provided such great service during your visit to our Caerphilly store.
It's always wonderful to know our team helped make your experience a positive one.
We appreciate your support and look forward to welcoming you back again soon. Team FW Homestores
Fantastic service
Absolutely brilliant service from a member of staff called Kenny. We were offered drinks when we arrived. I explained what we were looking for. He guided us to various parts of the store, and explained all the extra cover we could take out alone with other information, and left us to our own devises. We bought our settees from him. So informative and extremely lovely person to deal with. Would definitely recommend.
25 juli 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Thank you for such a wonderful review.
We're delighted to hear Kenny made your visit so enjoyable, from the warm welcome and refreshments to his helpful guidance and product knowledge.
It's great to know he gave you all the information you needed while allowing you the time and space to make the right choice for your new sofas.
We truly appreciate your recommendation and look forward to welcoming you back again soon. Team FW Homestores
Tim was very knowledgeable and helpful
Tim was very knowledgeable and helpful. Great service!
25 juli 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Thank you for your kind feedback.
We're delighted to hear Tim's knowledge and helpful approach made your shopping experience a positive one.
It's wonderful to know you received the great service we always strive to provide.
We truly appreciate your support and look forward to welcoming you back again soon. Team FW Homestores
Excellent customer service
Tim greeted us by the entrance & explained how the pricing worked in a friendly manner without appearing pushy. He offered us a hot drink & biscuit which was really appreciated after a long afternoon shopping. He lent us a tape measure & was around to call on to answer our questions. We bought 2 chairs & the purchase & delivery information was efficient. Really enjoyed singing along to the 80’s tunes playing! Excellent customer service. Thoroughly enjoyable visit!
22 juli 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Thank you for such a lovely review.
We're delighted to hear Tim made your visit enjoyable from the moment you arrived, offering helpful advice, refreshments and support throughout your shopping experience.
It's great to know the purchase process was smooth and that you found the service friendly, efficient and welcoming.
We're especially pleased you enjoyed the atmosphere too – it sounds like the 80s soundtrack was the perfect finishing touch. Team FW Homestores
Great local furniture store
The service at FW Homestore is always excellent. Tim explained everything really clearly, showed us all suitable options and managed the sales process really well. We've always been extremely happy with the quality of the furniture we've bought from FW Homestore (several items over the years) and have no doubt our new sofabed will be just as good
20 juli 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Thank you for your continued support and for sharing such wonderful feedback.
We're delighted to hear Tim provided clear guidance, explored all the right options with you and made the purchasing process so easy.
It's especially rewarding to know you've trusted us for furniture over the years and have been consistently pleased with the quality.
We hope your new sofabed is every bit as enjoyable as your previous purchases and thank you for choosing FW Homestores once again. Team FW Homestores
Alex in the Barnstaple store was the perfect salesman
Alex in the Barnstaple store was extremely helpful but did not hassle me to buy. He answered all my questions. He made me feel like I was the most important customer of the day. When I returned the following day, he remembered me and I ordered the suite I wanted and he dealt with the paperwork quickly and efficiently.
19 juli 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Thank you for taking the time to share your experience.
We're delighted to hear Alex provided such attentive service while giving you the space to make your decision comfortably.
It's wonderful that he remembered you on your return visit and made the ordering process smooth and efficient.
We'll be sure to pass on your kind words to Alex, and we hope you love your new suite when it arrives. Team FW Homestores
Thanks to Alex/ Barnstaple store
Thanks to Alex/ Barnstaple store
The store is a lovely store with a great deal to choose from.
We had a job making our mind up which item to choose as priority, to benefit from the extra discounts. We bought a bed that also included the mattress and the headboard. Having looked at the price of headboards, separately, beforehand, recently, to buy complete set, from FW homestores, was a no brainer, as so much cheaper so we also bought a new headboard for the second bedroom, as well.
The staff are always so helpful, there and very genuine, too.
We will definitely be back, as there is so much we want. Thank you to Alex, for his help, today
19 juli 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Thank you for your wonderful feedback.
We're delighted you enjoyed browsing our range and found great value in your new bed, mattress and headboards.
It's fantastic to hear Alex was helpful and made your shopping experience even more enjoyable.
We look forward to welcoming you back when you're ready for the next addition to your home. Team FW Homestore
Excellent service from FW Home stores
Excellent service from FW Home stores! I just purchased a chair, and the quality and price is fantastic. The sales representative kenny at Newport stores was absolutely amazing—friendly, professional, knowledgeable, and incredibly helpful throughout the process. He made the whole experience smooth and enjoyable. Highly recommended!
19 juli 2026
Review zonder uitnodiging
Antwoord van FW Homestores
Thank you for the fantastic review.
We're delighted to hear you're pleased with the quality and value of your new chair.
Kenny will be thrilled to know his friendly, knowledgeable and professional service helped make your experience so enjoyable.
We truly appreciate your recommendation and look forward to welcoming you back to our Newport store soon. Team FW Homestore
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