Gage Diamonds Reviews 

Staff and customer service

My wife loves her new ring! Beautiful !!! Craftsmanship is top tier .

Loved everything about the experience other than when I asked to see the ring before being mailed out to me so I can see a physical form of it to make sure it’s what I wanted, they disregarded my request and sent it anyways. I would have ordered a bigger one and spent more money….. my second purchase from them as well. Other than that. Excellent company and I would use them again.

We ordered my wedding band through Gage and my fiancé also got my engagement ring from them and we had a great experience both times. Rings arrived within the allotted timeframe given at checkout. High quality pieces at a competitive price point. I will be back for future pieces! Their customer service is also great, timely on answering any questions, etc. I defs recommended ordering through Gage!

Exceptional service from beginning to end.

Picking the right stone wasn't easy, but the team supported me every step of the way with thoughtful, details advice over email. Their patience and expertise made the whole process smooth and stress-free.
Really grateful- Thank you!

Frankie was extremely helpful and walked us through every single option. Modern experience in comparison to old, traditional jeweler.

I have been waiting for my purchase for a month now and they haven’t even shipped it yet so please avoid this company

Extremely easy to customize exactly what i wanted

I am in love with my ring. It came out more beautiful than the actual image online. It was my anniversary ring, and am glad you took the time to create this beautiful piece!

My jewelry is absolutely gorgeous. It was worth the wait.

I placed my order on May 2nd, 2025 and sent an email to inquire when will my ring ship, to this day I have not gotten a response, but they took a payment on the loan. The company should give let you know when my ring will ship.

The ring was beautiful. However, I had to email twice to confirm the shipment of the ring to a FedEx location (the first email did not receive a response for 11 days), and I had to email to follow up as to the insurance appraisal. The customer service was, unfortunately, sorely lacking.

I don’t know how the experience is. I found a ring that I liked, however it takes 20-35 days before I will get the ring. Then they started drafting the payments from my account two weeks after I ordered the ring. I do not like having to wait for my ring, if I don’t like it and have to return it, I then will have to wait for a refund! This is the first time I’ve gone through this process, unless their products are exceptional! I will definitely not buy from them again!

I can't wait to receive my ring.

I am absolutely appalled at the service I received from Gage. I was working with their director of sales the last few weeks (Frankie), who is in all the TikTok promotions.

While working together I paid a memo to view two diamonds in person, and received the confirmation details

However, due to tariffs Frankie then came back stating that they cannot honor their terms, and the only way to proceed would be for my to buy the stone outright without viewing. In addition, I would not be allowed to return

Granted, I work in the supply chain industry and monitor the tariff regulations on a daily basis, which were given a 90 day extension

I simply expressed my concern stating I felt that is not right, and would have no problem purchasing the stone I want to view, but if it is not what it seems, then I have the right to return

From there, I received an email from their COO (David McCoy) informing me that they have reimbursed my memo, and will not be working with me

As you can imagine, I was extremely taken back that the incompetent leaders at Gage would make a mistake, and then send me this email at 6pm when they close, ultimately running from the situation.

Not to mention, when we first started working with Frankie. She sent over some diamonds that we loved. I put a deposit on them and Gage got back to us a couple of days later saying they got sold. Not only did they got our hopes up but the continuation of unprofessionalism that was displayed throughout the whole process was shocking. Especially coming from the Chief Operating Officer himself.

I just want to bring to light at how this un-trustworthy place operates, so nobody had to experience what I went just went through moments ago.

My son found the service and staff to be extremely attentive from beginning to end to find the perfect engagement ring! It is stunning and they worked in his budget and really had so many great options. Thank you Gage! Extremely caring and professional stuff. Maya was amazing. Dustin is the guy to see as well! I would highly recommend Gage! They really take the time and you know and understand what you are buying here.

My overall experience was wonderful! I had a ring custom made as a surprise. The staff was very communicative with the entire process and made sure to implement all of the details/ideas into the ring that I wanted along with assisting to find a particular diamond I was interested in. I love that I was able to receive a 3D rendering before we started the official process as well. Upon receiving the ring, it exceeded my expectations. The staff were also mindful of my deadline and I received it right on time for the day that I needed along with order updates during the process. My experience was great all around, and I would work with Gage Diamonds again! Thank you!

Amazing customer service!

I struggled with choosing the perfect stone, via emails I was guided and given insight on quality and sizes which; helped me make a final decision. Patience and knowledge was felt thru the entire process.

I could not have asked for a better experience! Frankie helped me all the way through. The final product is amazing.