Gap Reviews 624

Absolutely terrible online service in addition to inauthentic advertising online. I recently purchased 6 pair of underwear that was listed as buy 3 get 2 free. When I received my order I did not receive the 4 that I should have. Called customer service and the agent asked if I had “taken screen shots of the sale to prove it.” Of course I hadn’t as I assumed the company would know their own sales and was told that since I didn’t have proof and a new sale had started (at midnight and my purchase under the old sale was at 10pm) nothing could be done. So I paid $80 for 6 pair of underwear that are the quality of something off SHEIN.

ok. Fast shipping to my house. They have many good coupons.

Had the worst experience with customer service representative where they denied posting transactions to my account without my consent and blamed it on the bank while their company name is clearly depicted kn the transactions, when did making a purchase start giving businesses the right to keep withdrawing amount and reversing them for as long as they want and denying the transactions. I would suggest people to be careful of how gap makes transactions on your account especially purchases made on debit.

Never purchase from GAP. Their return policy is only for 30 days. I purchased items for a trip to EU. Even though I paid for expedited shipping, the clothing arrived after I had already left. Upon my return (4 weeks later), I tried on the clothing and they were all too large. However, it was beyond their 30 day policy so I will now have to donate $160 of clothing to Goodwill.

Najgorsza jakość jeśli chodzi o buty po 2 miesiącach odpadła podeszwa !!!! Nie polecam !!!!

Le "marchand alanwoolf.com" se cache derrière le soit disant site officiel GAP pour encaisser des paiements de commande que vous ne recevrez jamais. Le soit disant service client au numéro 118412 c'est de l'arnaque. Après un temps d'attente, et demande d'information sur la personne qui appelle, on vous dirige vers le numéro 0142682044 ou 0153892300 et l'adresse mail "custserv@gap"... soit 2 numéro non attribué et une adresse mail bidon puisque personne ne répond. Voilà, reste plus qu'à faire opposition sur votre carte au plus vite et un dépôt de plainte perceval. Les voleurs ne chôment pas. Domage pour la marque.

The GM of a certain NJ store allowed the manager work on a holiday after testing positive for covid with no masking or distancing required

Servizio online pessimo.Ho ordinato tre capi,ne sono arrivati solo due.Attendo notizie da 11 gg.
Ho richiesto tramite mail informazioni in merito ma non ho ricevuto alcuna informazione chiara.
PESSIMO SERVIZIO,PESSIMA COMUNICAZIONE

I want you to know how the Gap agency in Flint helped me, how the agency helps people get to work,,,, After 18 years I lost my job, so I went to register at the Gap agency in Flint, where they gave me a job, they sent me to company for the production of plastic stations for Nissan cars, I was on induction for 2 hours and the manager of that company told me that I could start only from next week,,, so I returned to the agency and explained the situation, so they gave me a job for Wednesday and Thursday at the cereal company on Dissaide zone 2, I came to work and at 10.30 I received a text message from the agency Gap that I should call them, so I went out and called the agency and spoke to the manager Amy, she told me that from Thursday I'm starting in that factory for the production of railway stations, I told her that I'm not going there because I'm not interested in that kind of work, she started nervously asking me around about 5-7 miles away, why, why,,,,, she couldn't understand that I wasn't interested there go,,, THEN SHE TOLD ME THAT I DON'T HAVE A JOB AT THE CEREALS COMPANY ANYMORE ON THURSDAY BECAUSE THEY DON'T NEED PEOPLE ANYMORE,,,, so Amy was upset that I wasn't going to work, where I didn't want to go, so she canceled Thursday because she was mad at me for not going there, SHE TOLD ME HERSELF ON THE PHONE THAT SHE NO LONGER HAS A JOB FOR ME ON THURSDAY HAVE,,,,,,,,,,, My experience in England is 17 years on Extruders setter,,,,,, Thank you......

I ordered Gap high rise straight leg jeans with an inseam of 30.5 inches. Hard to find! Not too baggy! Beautiful fit! Love them, ordered 3 more.

I was in a gap store at Park Royal/kids section . the girl she was really really helpful. She was very very nice and patient help me and I’m really really happy with my purchase and my shopping. her name is Reyhane

the customer service people at Gap couldn't speak English that well, kept telling me that oh I cannot tell you why this problem cannot be solved, you can try placing order later on. and kept asking if you have any further questions? I will hang up. Jesus, I have never experience such a terrible customer service, you are not Chanel, please position yourself correctly.

Servizio resi pessimo. Contrariamente alla maggior parte degli eCommerce non e' possibile restituire il pacco attraverso un punto di raccolta, ma e' necessario che l'utente contatti il corriere SDA per programmare un ritiro. Gia' questo step sarebbe sufficiente per dare un giudizio basso, ma a questo si aggiunge la completa inaffidabilita' di SDA che nonostante le rassicurazioni non passa a raccogliere il pacco. Aspetto da tre giorni il ritiro ed ogni volta che richiamo vengo rassicurata sul fatto che il ritiro sta per avvenire.
Temo che per avere il rimborso dovro' decidermi a contattare un diverso corriere e pagare io stessa la spedizione.
Di certo non utilizzero' mai piu' l'eCommerce di GAP in futuro.

I purchased a hat from from Banana Republic the Gap Company from there online store they sent me a defective hat. I called customer service Friday night they stated I can return the hat or exchange at Banana Republic Tysons Corner Center VA. I arrived there on Saturday I found another hat with less defects the representative refused to exchange the hat for another hat with less defects.

I needed to return an item but I missed the deadline by one day and they wouldn’t allow me to send back. Very disappointed

Per due volte ho ordinato una felpa, per due volte non è mai arrivato nulla. Dovrebbero chiudere, pessimo negozio, pessimo servizio clienti. Una fregatura...non vi fidate, perché non arriva mai la merce.

I placed an order with Old Navy using my Gap card and when my order arrived, it was missing an item. I was charged for it so I called customer (dis)service and told to complete a form. I was denied and called in and told I had to file a dispute, so I did. It went dark and I rec'd a late charge on my card. They also then charged me an extra $39.95 on my card and I've spent over 5 hours dealing with this. All I get is out of country reps that barely speak english when I dial in. I am going to fight this til the end. Done with Gap altogether. Never again!

Very dishonest company. I will never buy from them or any of their affiliations and I hope they go out of business. They are probably close to going out of business which is why they have crooked practices and just steal peoples money. DO NOT SHOP AT GAP!

I ordered the same pair of pants 5 times within a 2 day period, 4 times online & once over the phone and all orders got cancelled per customer request??? I didn't cancel any of them!!! I have talked to customer service online and phone and can't get ANY ANSWERS AS TO WHY THIS KEEPS HAPPENING!!! I AM DONE WITH THEM!!!