Gap Reviews 

Poor customer service very difficult return process. EU website being redirected to UK when trying to arrange a refund. Giving only parcel connect options when I specified I would prefer to use An Post

Customer Services - What?
Jeans ripped in the gusset in two wears - GAP want it returned before confirming whether a refund / replacement would be provided or even discussed.

Most people have worn a lot of jeans - I wonder how many people have ripped a pair in the gusset.. and how many within a couple of wears.

Poor quality product
Poor quality response times
Terribly bad customer service

Might have to go through the credit card to get a refund

If I could rate this lower I would ! Returned over 28 days ago, received by them in 2 days, chased up numerous times ! They now inform me that the refund is processed but may take one or two !! statements before I see it on my credit card…..how can they justify this ?
ATROCIOUS treatment of customers.

Loved it! My jumpers are such good quality and stayed perfect even after a wash. So sad the store in cork has closed :(

Absolutely disgusting service. Sent my returns on 24 th November and Royal Mail confirm Gap received them on 27th November. Emailed twice with the same response from Sandra stating 15 working days for refund. It clearly states 5 to 7 working days on website. Never again! Just returned an item to Hush.. In comparison.. Returned on 6th of December and already they're crediting my account

Appalling service on refunds but what's the point in posting this review ... they don't care!

Over a week and still not shipped. Come on, that's poor customer service for GAP. Do better, seriously!

GAP puts themselves on the BA Avios estore shopping portal, yet when you adhere 100% to the way to shop on this site to earn rewards, they are still denied.

Ho fatto 3 ordini a distanza di pochi giorni l’uno dall’altro e per colpa del corriere Hermes ci hanno impiegato una vita ad arrivare! Il terzo ordine, fatto il 22/9/2021, ad oggi 4/10/2021, non mi è ancora stato consegnato.

I got my shipment notification from GAP on 9/9/21. They currently work with Hermes for delivery. Today is 29/9/21 and I am still waiting for my parcel. I wrote to GAP customer service and they told me they will refund the money but I want my items rather than a refund. When I track my items on Hermes' website it says 'on its way'. That means GAP gave the parcel to Hermes and somehow it went missing. I tried to reach Hermes but it is impossible to contact them as their lines are so busy. In Ireland GAP works with FASTWAY so I rang them, and they also don't answer. GAP has to call the delivery companies to ask about the missing package, not me actually. ------My order was for my husband's and my father's birthday gifts. I am really disappointed with GAP as they know very well that this delivery system doesn't work for Ireland but they are not doing anything to change it. That is clear from all the bad reviews here.

Ich habe Ware im Juli zurück geschickt und bis heute keine Gutschrift erhalten! Habe mehrmals mit dem Kundendienst telefoniert, was übrigens nur auf Englisch möglich ist. Die Mitarbeiter am Telefon meinten stets, dass ich noch etwas Geduld haben muss… lächerlich! Habe mein Geld jetzt abgeschrieben und werde nie wieder dort bestellen!

I ordered a jumpsuit. After two weks they sent me the wrong item. I never saw my money again after returning it. I love Gap, but goodbye Gap Europe.

I have never had a positive experience with Gap online. Either the orders go missing in the post or I continuously have to chase refunds. With stores now closed the online service needs to significantly improve. There are a large number of similar retailers providing a much sleeker online offering.

Great
First one was too small so returned brought another it it fits perfectly recommended

I love Gap for my kids and clothes are great, but shipping and especially returns are just awful. They ship from the UK and since Brexit it takes forever. A couple of packages got lost during transition period, but lately they all came in “usual” time frame (which is still slow). They don’t have any expedited shipping options anymore, so I don’t even bother ordering if I need clothes for a specific occasion.
Another thing are the returns. They provide “free returns” using their own label you print at home. The label doesn’t have any tracking information or even the return address. I posted the packages on different post offices and they always looked like they never saw this kind of label before (honestly, neither have I). Since the label is apparently not trackable, the post is unable to provide a receipt of postage. Unsurprisingly, the return packages NEVER arrive back to Gap. Consequently, they make you wait 3 weeks before they even respond. Then they ask for a proof of postage, which I don’t have. Once they suggested I take a photo of myself at the post office when dropping off the package and that’s exactly what I’ve been doing since. It usually takes a week of mailing before they then process the return. I wouldn’t really call this a quick and easy return process..

Verkäufer reagiert auf Mängel am Produkt nur mit der Zitierung rechtlicher Details, statt mit seinen Kunden nach einer Lösung zu suchen und diese zufrieden zu stellen. Wer mit Argumenten wie Beweislastumkehr argumentiert gehört eher zur Kategorie "Servicewüste". Auf solche Händler sollte man verzichten oder meiden, wenn man sich nicht ärgern möchte.

I have been trying to get a refund from Gap for over four months. Emails, photos, etc yet am still waiting for even a response from customer service. I realise they are going through a transition right now but this is really a terrible way of doing business.

I have shopped with Gap for well over 20 years now and since having children have purchased so much from them as the quality and colour range are fantastic. I had 2 bad experiences with at end of last year and start of year, issues with refunds and then being stung for taxes as the items were coming from UK. Customer service sorted that out with was discount and refunded the amount I paid in taxes. Since then orders have gone more smoothly. The delivery times however have always been long which has always annoyed me until now? I placed 2 orders on 17th and 18th June fully expecting it to take the usual 3 plus weeks to arrive to Ireland however the full orders arrived together in 2 working days. I was shocked, this wasn't a small order by any means, it was €450+ and 30+ items and all items were correct. I really hope this isn't a once off as I was delighted they have improved their delivery times to Ireland.

I was a happy customer of Gaps for years. Great products, especially for my 3 boys. But no point in having a great product if you can't deliver it.
Shocking communication & shocking service (both delivery & customer). Have been burnt & will be very very slow to return!
Follow up.... after failing to deliver my purchase (through incompetence), it has taken until today to initiate the process of my refund. Purchased made on May 3rd & today is August 4th... ridiculous!

I have been an happy Gap online customer for years. Since Brexit, delivery times are absolutely awful and no information coming from the customer service. We are on May 27th, and I ordered on May 3rd, I have still no idea about when items will be delivered. Too bad, this was for a birthday! They have just lost a very loyal customer.