Garage Door Nation Reviews 48

I purchased a garage door tension spring from Garage Door Nation for $90, only to discover it was a low-cycle spring (short lifespan, low quality). The professional technician I hired refused to install it, saying he wouldn’t use such a spring and wouldn’t even take it for free because he would just throw it away.

For comparison, the technician sourced a high-cycle spring of much better quality for about $60 — meaning Garage Door Nation charged me more for an inferior product.

When I tried to return the spring, my request sat “under review” for nearly a month with no response. After I followed up, they quickly sent me a rejection notice with no explanation.

This company sold me overpriced, poor-quality equipment and then refused to stand behind their product. I would strongly recommend avoiding Garage Door Nation, especially if you are not familiar with garage door parts — you’ll get better quality and service elsewhere.

I would like to take this opportunity to say thank you to Bill for his expertise in determining the right springs for my door. From my perspective, he went above and beyond. Without any commitment to buy from their website, he spent time guiding me to determine which springs I needed. He was very patient and helpful. The springs were a great fit, and my garage door is functional again. Thank you.

Un Be Lievable service! This company is unreal in terms of pre-sale assistance. Quality instruction and information on which springs to buy. Extremely fast shipping since product was made to order - received in less than one week from order to delivery *including over a weekend. Post-sales question answered promptly. Their online how-to videos are detailed, thorough and very helpful. Excellent customer service. Literally will never use anyone else for these parts! Warren- Blaine, TN

Had a shipping nightmare. Springs were taking much longer than they originally said. They communicated through every step. They ended up sending me the springs for free. I expected maybe a discount or and upgrade on springs. I think they did best possible job in a tough situation. I appreciate the communication and the refund and the free springs. Major props.

Don't waist your time or money. They will run you around in circles doing different things to try and get your order. And then when she finally get everything right they'll just cancel it and refuse to ship you what you ordered. Avoid them!

I was have wanted to swap my extension springs over to torsion springs for a few years now, but was a bit hesitant to do it myself until I found Garage Door Nation. I watched several of their videos online and got comfortable with the process. When I went to place the order, the owner contacted me directly and helped make sure I got everything I needed for the weight of my door. He was super knowledgeable and the pricing was more than fair. Shipping was also much faster than I was anticipating. I would not consider going elsewhere for garage for parts.

Knowledgeable and helpful

BUYER BEWARE: TRAGIC LACK OF INTEGRITY WHEN THINGS GO WRONG - NO RETURNS AND THEY STUCK ME FOR $120 WITH THE WRONG SPRINGS I have a 7' two car garage with two different springs that work fine but time to change; a 24" & 30" long both 2" and 0.243 wire. GDN's online calculator claimed that two 35" long of .250 x 1.75" were equivalent at $120 to me. Arrived but when installed they were far too strong and now I need to buy the proper set. DO NOT BUY FROM A MANUFACTURER THAT DOES NOT STAND BEHIND THEIR PRODUCT

Fast Shipping & quality parts. Ordered some hinges and rollers on a friday, arrived the next tuesday.

The items were delivered after I canceled the order before delivery and before anyone could possibly make the springs, I placed the order on Christmas Day and called at 10am the next morning. Call again to confirm cancel after receiving an email about the product being prepared for shipment, and the salesman confirmed the order was canceled. I received the now unneeded product and now no one will respond to emails or answer calls.
Email Sent: 3 times to service department and voicemail for the service department goes to voicemail box is full.
"On Christmas Day my garage door spring broke, what a day to have them break. I ordered via your online ordering system, which was great. On the following morning, I contacted a local repairman and he had the springs in stock and was able to replace them immediately. I called back 877-751-2929 at 10:10 am and spoke to someone in the sales department asking to cancel the order made on Christmas day and he asked me to call him back at 706-761-3161 and I did at 10:13 am. He stated no problem and would cancel the order and stated that he told his supervisor. At around 1:22 pm on 12/26, I received an email about GDN preparing the item to be shipped, so I called 706-761-3161 and notified him of the email, and he stated that it was just an automated email and that he assured me the order was canceled. Yesterday I received the two packages (Order #22447) from UPS and will return today to UPS as refused. I am just sending this note so the funds are returned. Thank you and have a good day. My cell number is (X) with any questions."

I think this company has gone under. They don't answer phone or email. I bought springs from them the red and black marks where wrong. Caused me a lot of time. Finally with the help of a local door repair mam he confirmed the spring where missed mark.

I wish I would have searched these reviews before ordering. I ordered from them because they were the only place that advertised converting from one spring to two, which is what I wanted to do. They had me send pictures and measurements. I even weighed the door. The kit came but the springs were not correct. They didn't even have the end cones on them! Who sends out garage door springs without the cones? Useless. Now, as with others have stated, they will not return my calls, emails or text messages. I ended up buying a single spring from elsewhere. So, I got a couple bearings and a couple cables along with two useless springs for $150. Plus, I had to spend another $75 on the single spring. I will not be recommending these guys to anyone.

Excellent service, customer rep on phone was very pleasant to talk to and knowledgeable.. found the parts that I needed right away.

After wasting the great YouTube videos on how to replace garage door torsion springs I felt indebted to order from this website. Very easy to place my order and the price was right. Thanks!

I knew exactly the size of springs that I needed so ordering was a breeze, the parts came as promised and definitely would order again.

I ordered over the phone (Jonathan actually took my order). Received my set of new torsion springs in 3 days. Great service.

I was shopping for garage door torsion springs and did some research, after days of recon I found theses guys on YouTube. I even called and they walked me through what I needed and I placed my order, came in 2 days (to Columbus OH)

The gentleman I spoke with (Tommy) was extremely helpful. He helped me resize my springs to get longer life out of them and let me know how many times to wind. I spent quite a bit less than I would have at a local garage door company.

After my springs broke I got a quote for over 400$ for a garage door repair company to replace my torsion springs. I couldn't afford that at the time so I went looking for other options. I got the exact same springs that the local company was going to provide delivered with cables and winding bars for a little over 150$. Took me an hour to install so saved me over 200$.