The Garden Furniture Centre Ltd Reviews 

4.863
•
TrustScore 4.5 uit 5

4,7

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Beoordeeld met 5 van de 5 sterren

I contacted the company about delivery as delivery was said to be in the next 2/3 weeks and they responded quickly. On delivery the boxes were spoiled although this didn’t affect the umbrella stan... Toon meer

Beoordeeld met 5 van de 5 sterren

I am sitting in our Eclipse free standing pergola with a cup of tea enjoying the sun as I write this review. We also ordered 3 screens and as the sun moves around the garden during the day we have th... Toon meer

Beoordeeld met 5 van de 5 sterren

Excellent customer service. I had placed an order without measuring then the next day realised it was too large for my space. I spoke to Jack and it had been shipped but he was able to stop the delive... Toon meer

Beoordeeld met 4 van de 5 sterren

I purchased 2 solar table lamps, both of which were obviously demo models or had been returned. One seems to function perfectly while the other has limited battery life and doesn't default to the las... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Meubelwinkel

Informatie afkomstig van verschillende externe bronnen

We are The Garden Furniture Centre and are one of the largest retailers of Garden and Conservatory Furniture on the internet in the UK today. The focus in our range is on quality at competitive prices. Our online catalogue currently holds around 2000 products and we buy everything direct from manufacturers allowing us to pass great prices for quality items to our paying customers. Take a look at our website to view the full range and find out more. We specialise in Teak and Rattan but also have a very large range of Conservatory Furniture as well. Broadly our range includes Sofa Sets and Dining Sets in all shapes and sizes, Garden Benches, Gazebos, Parasols, Shade Sails, Aluminium Furniture, Day Beds, Swing Seats, Patio Heaters, Reclaimed Teak Furniture, Garden Ornaments, Garden Furniture Covers and Sun Loungers.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

5K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 80% van zijn negatieve reviews beantwoord

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4,7

Alle reviews

(4.863)

97 reviews in de afgelopen 12 maanden

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Beoordeeld met 2 van de 5 sterren

Not that impressed

I have to say I was initially impressed with the ordering process and that my item would be with me within 5 days. It arrived 2 days later with no notification that it was due. the item was slightly scratched in places indicating that it wasn't packed adequately enough. As it was very clear about whether it came with a cover, I ordered a cover which then needed to be returned. I am then charged for 're-stocking' this item hadn't even been taken out of the delivery packaging. To top thing off it takes TWO WEEKS to refund me and only when I contacted their accounts department did I get my refund. Sorry to say even though they have been operating a little while I was not impressed and will not be ordering from them again.

29 juni 2026
Review zonder uitnodiging
Logo The Garden Furniture Centre Ltd

Antwoord van The Garden Furniture Centre Ltd

Good afternoon,

Regarding the scratches mentioned in your review, we have no record of you contacting us to report any damage to the item. Had we been made aware of this, we would have been more than happy to investigate and assist you. If you would still like us to look into this, please do get in touch with us directly so we have the opportunity to help.

With regard to the additional cover ordered, our website clearly states that the parasol comes complete with a weather cover. As the additional cover was ordered separately and then returned because it was no longer required, our standard restocking fee was applied. We feel this is fair.

We are a small, family-run business and our standard refund process takes between 7 and 14 days. We appreciate that waiting for a refund can be frustrating, but your refund was processed within our stated timeframe.

Kind regards ,

The GFC Team

Beoordeeld met 5 van de 5 sterren

Quality Parasol Canopies

I purchased 2 large (4mx3m) parasol canopies. The only word to describe the products is QUALITY. They arrived well within the time frame specified for delivery and the products themselves could not be bettered

2 juli 2026
Review zonder uitnodiging
Logo The Garden Furniture Centre Ltd

Antwoord van The Garden Furniture Centre Ltd

Thank you for the lovely review,

We really appreciate this, we hope you enjoy using this in the lovely weather.

Kind regards,

The GFC Team.

Beoordeeld met 5 van de 5 sterren

Great product - Turino Cantilever Parasol

We have a small, awkwardly shaped patio outside our kitchen and conservatory and have tried for years to find a solution to shading. We live in a bungalow so do not have the height for awnings and a patio sun umbrella takes up floor space and needs moving constantly! We tried sails, but again, the fixing height was not available! Finally, we came across the wall mounted Turino Cantilever Parasol. We decided to buy one and could not be happier. We had to make a small addition with brackets for the height (our wall was a little lower than it needed to be), but this has been the best thing we have found for our patio. The unit arrived quickly, with explicit instructions and was easy to mount, in fact we were using it the very next day! It is extremely well made, simple to use and comes with its own protective cover. Thank you!

23 juni 2026
Review zonder uitnodiging
Logo The Garden Furniture Centre Ltd

Antwoord van The Garden Furniture Centre Ltd

Thank you for your lovely review, we are so happy that the wall parasol fits your space.

Kind regards,
The GFC Team

Beoordeeld met 5 van de 5 sterren

Malvern 3 seater garden bench

Absolutely blown away with our Malvern 150cm garden bench,the workmanship and quality were faultless.the delivery driver who solely works for the company was very helpful,friendly and knowlegable with care instructions.
Ver satisfied with whole experience.
S Grimshaw.
Wiltshire.

19 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing free standing pergola…

We purchased a free standing pergola and it’s amazing quality and perfect for our garden. The delivery was excellent and the installation was carried out efficiently and professionally by Manny & Mike and our garden left clean and tidy afterwards. Would definitely recommend this company for garden furniture.

8 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Ben and Mike were very professional…

Ben and Mike were very professional fitted perfectly took all the packaging away with them
Would highly recommend

28 mei 2026
Review zonder uitnodiging
Logo The Garden Furniture Centre Ltd

Antwoord van The Garden Furniture Centre Ltd

Thank you for your kind review, we will pass this message onto the drivers.

Kind Regards,

The GFC Team

Beoordeeld met 5 van de 5 sterren

Beautiful medium Tree bench

We were lucky that John the owner of the company dropped the medium sized circular teak tree bench so we were able to ask him questions about whether to Oil it or not and he suggested not to and let it go silver with time. We have now put the Tree bench in Place and it looks really magnificent. The quality is top class, the way it fits together is beautiful. So all in all, we are delighted with the Tree bench and the service that we have received from the Garden Funiture Centre- would highly recommend.

21 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Poor service.

I ordered solar panels from this company. After 2 weeks they messaged to say they were damaged and they would not be delivering them, or replacing them. I will be getting a refund in between 7-14 days. So they will have my money for almost a month and I will not be able to order more panels. Just to get a standard brush off. Very unhappy with the company. It almost feels like a scam they can keep my money so long. At the time of writing this I still dont have my money back. Just not good enough.

4 mei 2026
Review zonder uitnodiging
Logo The Garden Furniture Centre Ltd

Antwoord van The Garden Furniture Centre Ltd

Hi John, in the last couple of weeks we have sold over 400 solar panels. We informed you before you wrote this review that the remaining stock had been found to be damaged, which is why we offered you a full refund. This refund has already been processed, so you should have received it by now.

We have not scammed anyone. We have been in operation since1999 and always aim to resolve any issues fairly and transparently for our customers. Unfortunately, in this case the stock issue was outside of our control, but we acted quickly to refund you in full.

Kind Regards,
The GFC Team.

Beoordeeld met 1 van de 5 sterren

Four Seasons Screen House

I don’t usually write reviews but I have to warn others. I bought a Four Season Screen House which cost me £1,400 including installation. We never checked to see if it was installed properly as no one does really as once it’s built, it’s built. I am moving house so we wanted to take the Gazebo with us but when we tried to dismantle it we couldn’t get the screw’s off and they were all threaded so were very difficult to get off, when we kept trying they snapped so now I can’t rebuild my Gazebo again, I have lost all this money, emailed customer services and they were not interested, so just to warn you regarding the installation, they do a shit job.

17 mei 2026
Review zonder uitnodiging
Logo The Garden Furniture Centre Ltd

Antwoord van The Garden Furniture Centre Ltd

As the gazebo was originally installed in 2024 and no concerns or faults were raised regarding either the product or the installation at that time, this indicates that the installation was completed correctly and to the expected standard by our installers.

Please note that the installation service provided covered the assembly of the gazebo only. The Fault you have reported to us have all arisen from when you have attempted to dismantle the gazebo & tried to relocate it.

Unfortunately, any damage caused during dismantling is not considered our responsibility.

As the gazebo has been fully installed and in use since 2024 without issue, we would also suggest considering leaving the gazebo in place as part of the house sale

Kind Regards,
The GFC Team.

Beoordeeld met 5 van de 5 sterren

Great replacement

Ordered a replacement cantilever umbrella cover as the original had perished. I found an exact replacement on the site. The order was fulfilled quickly.

I would recommend this company as they are very efficient.

19 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

We were delighted to receive our…

We were delighted to receive our ordered pergola which was assembled by Ben and Manny who not only did a great job of the assembly but were extremely pleasant and helpful. Both were a great compliment to The Garden Furnature Centre who we have supported for over 30years.

15 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

We ordered a three cubicle bin storage…

We ordered a three cubicle bin storage unit which arrived in under a 5 days including assembly which we were very pleased with. It looks incredible on our drive way and I’m definitely recommending them because it took forever to choose the right product and supplier. Ben was the gentleman who assembled for us and was both friendly and competent.

29 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent Customer Service

I purchased the Turino wall mounted garden parasol through Amazon. I had previously purchased one last September and was very pleased with the item so decided to get a second one for another area of my garden.
The unit is sturdy and well made. I installed it and upon opening noticed that the actual canopy had several flaws in the fabric.
I contacted the company and supplied photographs. I initially spoke to Jenny who was extremely helpful and arranged for a replacement unit to be delivered in 2 days and the faulty one taken back. Unfortunately, the replacement had even more flaws which I immediately notified the company of. Once again, the response was prompt.
After some investigation by the company, I was sent a replacement canopy which had been inspected prior to dispatch.
All in all this was a quick and painless experience which could have so easily been drawn out and protracted.
It is a refreshing change to deal with a company who listen to and value their customers.

31 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service from start to finish

Great service from start to finish. Mike and Manny were very helpful delivering my furniture and were very courteous and polite. Having bought furniture from the garden furniture Centre over the last 25 years, their service is both consistent and the quality of their goods is superb. Great company and I would recommend them wholeheartedly.

2 april 2026
Review zonder uitnodiging

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