Garden Machines Ltd Reviews 

Thank you Garden Machines for your help and support recently. I'm very pleased with the purchase of my Stihl MS 162 chainsaw and Motormix fuel. It's doing a great job of cutting logs.

I ordered a replacement collection bag for my Bosch leaf blower/suckerupper. Garden Machines offered a better price than most. Delivery was less than 2 days
and goods arrived as ordered, (genuine product).

They were excellent. Checked it was in stock and delivered quickly. Very reasobly priced too.

Easy to order. Arrived on time. Exactly what I ordered.

Came as expected. Good price

Ordered online having bought in shop before. Easy process and efficient delivery. Competitive price.

AVOID!!!!! Take your money, but do not send out order !!!!

Great fast service

Very helpful staff. Fast delivery. Excellent service.

Great service, hasslefree experience

Good price, and a very quick delivery just before christmas, thanks

Excellent service and fast delivery with a courier that followed my instructions so I didn’t miss out. Great price and once again no complaints, thank you.

They provided knowledgeable telephone support. Prompt delivery and the product was as expected.

Quick delivery, good comms 👍

Great product. Cheapest price found. Good delivery and service.

I wish I’d never given them my money! Purchased an Stihl BR800 and Apparently they’ve this week changed from using DPD to now using APC, who have been absolutely useless! For a high value item that requires a signature i needed to be home. I called garden machines to absolutely confirm dispatch and delivery! This was confirmed and I took a day off work to receive the item. It never arrived. Apparently due to a dispatch error with APC. Apologised and assured me it would be delivered by 10:30 the next day to ensure I don’t lose 2 full days of work! It’s now gone 10:30 and I’m being told that APC had an unfortunate vehicle break down this morning and they’re having to bring in another vehicle just for me (Bulls**t) and it won’t be with me until around 12:00 noon!! So I have indeed now lost 2 days work and nothing more than ‘we are sorry’
My advice would be to use Sam Turner who’ve delivered my chainsaw next day without any issues at all.
If you can’t get a courier to do the only thing they’re paid to do, ship the package to the customer! You’re not going to have many customers left! It’s cost me nearly as much in lost earnings to receive this as it did to purchase it and that’s simply unacceptable!

Edit: in response to your reply. To clarify, I confirmed ahead of time, TWICE! That my delivery would be coming on that day and you confirmed with certainty it would so I would take the day off to receive the package as it had to be signed for. Your apc sales manager did call me and confirmed there was an issue and he would call me back in 20 mins. This was in fact 90 mins. He called me to tell me that I could collect myself from their depot otherwise it would have to be next day. To which I commented ‘this is fu*king ridiculous’ and hung up to call you! As you had made the promise of if being delivered on that day. All the apologies in the world won’t pay my bills while I’m sat at home losing money! You confirmed a by 10:30 am a delivery for the next day at the absolute latest and claimed to have stressed that the earlier the better as I needed to get to work and couldn’t afford to take a second day off work unpaid. Fast forward to 10:30 and nothing arrived. Apparently a vehicle breakdown forced the delay which I highly doubt and a specialist vehicle was to be bought in for my delivery and it would arrive by 11:30 at the absolute latest! It didn’t! It arrived at 12:05 after not being collected from the depot until 11:15! The cctv on my front door captured me leaving for work at 11:30 and the courier arriving at 12:05! The specialist courier bought in for the mythical breakdown could have been bought in on the day before and saved any of these issues! As a new customer to you this was beyond disappointing and one which cost me 1.5 days earnings. Something which, regardless of your guarantees which were never met! I have no way of recouping! If apc can’t deliver on time and provide the tracking and customer support in the first week with them, chances are they’re not going to get any better! I certainly won’t be back!