GardX Group Reviews 

Applied by a Ford main dealer in Essex it looks like it was applied wirh a bucket and sponge as its very patchy and water doesnt run off even though it was applied 5 days ago. We were told it would be applied by a professional detailer but looking at the state of the car and the fact it was all over the door handles and sensors clearly not the case. £499 is it worth it.... absolutely not a detailer will charge about £100 more but it will last for 3 to 5 years. I feel like we have been conned and would not buy this again.

Paid nearly £500 for gardx treatment which can be brought on ebay for less then £20. The treatment wasnt even applied properly as was still mounds of dirt and cobwebs on the car when I got it back. Have spent weeks chasing up and trying to resolve but juat get fobbed off and the promise they will call back with updates but they never call back when they say you will. Complete waste of money and total scam.

My paint cover T&C said no scratch larger than 30cm would be covered. I got two separate scratches on two different panels, both smaller than 30cm but they treated them as a single larger scratch (even though there was over 30cm between them) and they refused my claim. Never bothering with them again.

Professional, reliable and friendly service. Came to my house twice, first to review the paintwork issue and second to rectify it. The car looks like new again, service provided by Alan Davies cannot be faulted.

If i could give 0 stars i would do!
Took out a policy with GuardX when i bought a new car, thinking it was a good 'insurance plan'.
Absolutely shocking service!
Tried to raise a claim in April, still chasing it now - 10 weeks later.
Poor response to communications, if any at all.
On a 3 year plan, and had similar issues last year.
Aftersales is non existent.
Would have been better spending the money on private repairs! At least they would get done then!!!
Save your time and money and just don't bother!

I contacted the customer service team and spoke to Callum Allison who was fantastic! Reassured me immediately and put my mind at ease. Excellent service and would highly recommend! My claim was approved within 24 hours and everything explained clearly to me. Thanks Callum for your support - a real asset to your team!

Ashley, did a fabulous job rectifying the paint work on my car. He was friendly, professional and a true perfectionist. The work totally exceeded my expectations. Ashley restored my faith in Gardex as initially the customer service side of things wasn't great.

​I am writing to express my absolute outrage and disgust with the pathetic level of service—or lack thereof—provided by GardX. Selling a protection plan and actually honoring it are apparently two completely different things to your company.
​We had our very first experience with a tire puncture and followed your procedures by visiting an authorized dealer. To our absolute shock, the dealer had no idea what GardX even was. How can you sell a premium protection product and partner with dealerships who have never heard of you?
​To make matters worse:
​The Wait: We were forced to wait for three grueling hours while the dealer tried to figure out your broken system.
​The Result: After wasting half our day, our car was not even fixed. We walked away with a damaged tire and zero resolution.
​The Support: Your customer service and support are completely non-existent. You are quick to take people's hard-earned money, but when it comes time to deliver on your promises, you vanish.
​This entire operation feels like a massive scam. You take upfront money for peace of mind, but leave paying customers stranded at dealerships who don't know you exist.

If you are offered this cover by your vehicle dealership steer well clear! We bought the so called all singing all dancing cover, we came to use it for the first time and low and behold it was rejected. The wheels are curbed so is accidental damage which is what the cover is for, however because there is water ingress under the paint around the damage from the kerbing they have rejected the claim. Basically the cover is not worth the paper it is writen on. We also had a scuff on the bumper from contact with a fence rejected with no explanation. You have been warned.

I dont know why i payed all this money out ive g9t a bag full of stuff and ive g9tta do it my self seems a bit of a con personally

The agent Mr Alan Davies was excellent. He was professional and was friendly and assuring. Travelled a long way to carry out the job - this displayed to ke as a customer the dedication and care. Excellent service professional yet personable attitude. Thank you so much. Car, once again, looks awesome!!

Had a gentleman called Alan Davies who came out to me today . He was punctual and did a great job !
He offered me great advice and was very polite .

Much appreciated!

Terrible service. They take weeks to reply to emails and calls and further weeks to agree a repair. Then the fun starts they just do not attend to repair. They are real cowboys is a disgrace how they charge so much and avoid repairs at all costs. Dont use this company.

Alan came to our home today excellent job - very professional offering-

Thanks again

I had the GardX GX2 coating applied to my BMW, thinking it would provide long-term protection.
Unfortunately, after only 8 months, a bird dropping caused permanent etching on the paintwork. The product simply did not perform as advertised.
To make matters worse, their claims process is terrible. Their online portal is faulty, and after waiting 5 days for a response, they issued a "Final Response" (Ref: UGV SYT-02664049) rejecting the claim. They blamed me for not removing the dropping "fast enough," which makes their
"lifetime guarantee" completely worthless.
If you have to wipe the car every second for the coating to work, then the coating is not doing its job. A total waste of money. Stay away.

The car has kept its shine including the wheels, and comes up so well when valeted

We have been waiting over a week to get our alloy wheels repaired but despite promises of “we will get back to you “ no one has
I wish we had gone with autoglym a British company who I have never had a problem with.
It is disconcerning when an American voice comes over the phone!
How on earth can they authorise a repair for here in the Uk?

I took out the Gardx policy with Kia Braintree when I purchased my car , but then found that they hadn't applied it to the vehicle. I contacted Gardx they promptly made a appointment with myself to apply Ashley washed and applied to my car inside and out . Ashley done a amazing job took his time was very polite helpful and done a fantastic job my car looked like new. Thank you would definitely recommend this company and product.

I had GardX applied to my new BMW X5, which was a new experience after many previous cars without it

I had an issue with the windscreen with lots of spots/ stars. BMW at first were not interested and directed me to GardX. Their Rep Ashley Huff came to inspect my car at home, spent a long time cleaning and inspecting the windscreen, only to conclude that there were issues with the actual glass. After referring his views to BMW they immediately agreed to change the screen - which is now so much better. The GardX treatment is great as even though i can see the dirt on my car after the heavy rain & sleet last night it still looks really clean and bright. Ashley was very professional and was clearly very experienced - thank you

Awful customer service ignore/never respond to emails. And either the product is cr*p or the dealerships alleged valeters failed to apply Gard X correctly as after only 4 weeks its clear the coating isnt doing what it should and hasnt been applied properly or its just not good enough. Being a former valeter myself for a car dealership and used
Similar products i know the process and how it should be .
Having contacted gard x they have ignored me so not happy at all.