Garnet Hill Reviews 

Too long for order to arrive

I ordered a dress for an event and it arrived well after the event had taken place. It took well over 2 weeks and a phone call to Garnett Hill customer service until I received my order.

When I'm paying $210 for a pair of shoes that I sent back for exchange, I would have appreciated a more timely notification that the item was received and the exchange was in process. As it was I tried calling the customer service number which rang indefinately until I simply had no choice but to resort to the chat bot. That thing is worthless. Had to restate my issue and details regarding the issue twice. I was engaged with it for half an hour until I decided to try the customer service number again and actually got through. I would have thought an exchange for a like item would have been a clean swap but found out through all of this that it required crediting and debiting which seemed cumbersome. I know Amazon is a tough act to follow, but in the area of returns and exchanges it may be worth your while to emulate their process at least so customers know what's going on with their stuff so they don't have to engage with any customer service to begin with.

I'm looking for a full length down coat and liked how this coat looked in the catalog. I ordered a small because I like having extra room for layering. What I liked about the coat is it's light, not bulky and streamline for a down coat. Unfortunately even using the belt for adjustment, the coat looked shapeless on me. Not unlike one of those sleeping bag robes. I'm 5'3" 120 lbs so being petite is probably the issue here. Might work better on a taller person. Also had a concern that unlike coats you get from sports brands it's not clear what the warmth level is. So I had some concerns that the coat may not be very warm.

Beautiful sheets, beautiful color/pattern but the fabric is very coarse, and harsh to sleep on. I would not buy it again.

My order arrived promptly and the items were as good as I had hoped.

I am a fairy new customer, and have been very impressed with customer service support.. I did have problems with a order twice but it was corrected , and I am very satisfied with my product. The quality is very good . The one thing that is concerning is the long wait time for products to arrive. Thank you Linda,, NC

I can always be assured I will receive the quality I am looking from the comfort of my home.

The phone representative was very helpful. Answered all my questions. I've been a fan of Garnet Hill for many years. Their products and customer service are always dependable and on point. I'm especially pleased with the faster delivery times - must quicker than what they used to be.

I have not received this blouse yet. I think that it is back-ordered until December.

I ordered two tee shirts, same price, different styles and colors, same size. One fit perfectly and I loved the color and fabric. The other, also lovely color and fabric, didn't fit. They seemed to have been made by the same company--very puzzling. I have returned the one that did not fit and ordered the one that fit in a different color.

It was perfect! Fast service and the comforters look great!

Great personalized customer service
And quick shipping!
This is my 4th pair of the high quality, comfy garnet hill PJs- (love them so much I bought for other family members too)
Garnet Hill is my favorite go-to for clothing purchases!

My order was delivered promptly and the quality of the clothing is excellent.

Service is always great. My last item pajamas, I did
not care for the material, it was thin and not really
soft.

Quality garments available to me on line. Great styles for seniors too!

Got what I thought would be comfortable while recuperating from surgery.

Love the boiled wooded childrens slippers.

Terrible help on the phone . Took 15 min to verify the color dream quilt I wanted to purchase. Hung up - buying nothing .