London Gatwick Airport Reviews 

We're getting used to price hikes these days, so it comes as no surprise that Gatwick management are on trend. The price for a 30 minute stay in the car park (to meet someone) has been hiked from £6 to £7. You would think in all fairness they would've made it £6.50 but no, that wouldn't be nearly enough profit to pay management bonuses.
Of course, if we had a choice ... but no, they knocked that on the head as well.
Good business tactics or shameful profiteering? You decide. Happy to be corrected....

A poisonous experience from start to finish, and a reminder of just how far England has sunk. If you are travelling through with a pushchair don't bother; unless you allow an extra two hours just for their useless security screening, which appears to punish those travelling with young children.

I tried to send my letter before action and claim, but even that had to go through their press office email as there are no telephone numbers or public email addresses offered.

I advise everyone who is angry over their rip-off antics, or has suffered a loss caused by this disgusting company in any way, direct or indirect, to sue, or at least get AI to draft pleadings for you, and send them to their insurers along with your AI-drafted claim. Do not let them get away with any of it without them spending hours dealing with your concerns!

Possibly the best airport experience in years of traveling. Fast, polite, nice cafe Pret, and clean toilets. A lot of the poor reviews here relate to parking and drop off but I came by train which was excellent and walked less than a couple of hundred yards from station to people mover to North Terminal to check in.

Terrible parking for pick up of disabled traveller. No disabled spaces available to use and rude staff who couldn't care less about our need to pick up a disabled traveller.

Warning – Misleading “Cashback” Offer After Drop-off Payment!

I appreciate Gatwick Airport, but recently a third-party service has been allowed to appear immediately after paying for the drop-off zone. It offers a £6.87 "cashback", but in reality, clicking the button signs you up for a subscription costing £18/month.

The subscription condition is written in very small print and is easy to miss – especially for people who don’t speak English fluently. This is misleading and potentially predatory.

I urge Gatwick Airport and UK consumer protection authorities to investigate this practice. Please read carefully and don’t get tricked!

I recently flew from Gatwick to Sicily, early morning flight.
All extremely straightforward, easy check in, pleasant staff at all sections. Open seating areas had easy clean sensible seating, plus plenty of eating options.
On return a week later, passport control was busy but quick, even when collecting baggage there was a lady staff member taking baggage off the conveyer, never seen that before. I would say well done Gatwick!!

Be very aware that the trolleys at both terminals of Gatwick do NOT accept anything but coins!! How is it possible that a huge international airport like Gatwick would not accept credit card for use of trolleys? As overseas tourists, we had to struggle with a lot of luggage to get to the check in counters on departure and to the taxi rank upon arrival a few weeks earlier. Who knew that such a small matter could cause so much trouble to us? An international airport!

In April I booked disability assistance for my BA flight to Malta. The service was incredible - kind, helpful, on time and friendly. On my return, the lady who picked my friend and me up in the little buggy, went above and beyond to reunite us with our family, en route to collect our taxi. I cannot recommend the service highly enough. Many, many thanks.

Queues at the ladies toilets from 6am in the morning all day ( I asked a cleaner ) and she said it was the same every day. Thirty people in the queue when I was there. They’ve got all the posh shops and expect everyone to spend but you can’t shop if you’re stood in the toilet queue for twenty minutes! Shortsighted and annoying to the customers. This was the toilets upstairs in the food court south terminal. The toilets downstairs were the same.

They seem to keep changing things for the worse without advertising these changes. In the past we were able to clear security and duty-free you could always find a normal cash machine. There are no standard machines anymore!!! only foreign currency machines. So you either pass back through security (if you have time) or GET CASH before coming airport!! Terrible… Not one machine.

Gatwick is slow and outdated plus air Arabia check in staff only 1 working when you need 3 people the other two turned up 40 mins ti open their check in what a joke the airport staff are rude especially the east European don't know to talk to people.
So in a nut shell needs to be improved 1000 times.
Me personally I'm using heathrow airport might be abit more money but worth it

AVOID !!!
DON'T USE GATWICK Valet Parking AND DON'T PROVIDE YOUR KEYS TO GATWICK PARKING TEAM !
THEY WILL USE YOUR CAR !¬
THEY WILL REMOVE YOUR TRACKING DEVICES OR CAMERAS !!!
INFO FROM GATWICK CUSTOMER SERVICES ...
"If you choose our Valet Parking option, your car will be moved away from CAR PARK 6 !!!
"Our car parks are located within the airport boundaries, however some car park spaces are near trees and bushes, which attract wildlife birds. Gatwick sits very close to rural and wooded areas and during Spring we do see lots of wildlife in and around the area. Our staff will try to remove all droppings !!! "

Just letting everyone know the charging points in departures don't work considering how much tourist spend here it's disgusting simple things like this don't work

A total disaster!! The baggage check was a war zone. Asked to show passport 5 different times going through airport. Baggage crew had a fight with plane crew. Delayed flight 45 mins. Then our bags arrived damaged. Hope to never have to use this airport again

“Assistant” arrived peculiarly wearing ear defenders and adorned with a sign informing us they did not speak (could not or refused to wasn’t specified) but could hear. They did not remove their ear defenders at any point which I found strange. This person then produced a chalkboard type device to draw pictures and write notes on. A clearly unsuitable DEI hire that is potentially putting the lives of anyone left in their care at risk.

Like some have said Gatwick are f ing ridiculous, charging £6 for a 3 minute drop off which states on their sign 10 minutes drop off £6 if I could of been asked I'd take them to a civil court and these days I'd most likely win like other cases I have done anyway its a scam and useless but gives me feedback for campaign which I will defiantly cut this idea out because stealing from the people is ridiculous

I had to pay £6 drop-off fee when I took a wrong turn on my way to the long stay car park where I had already paid £130. If your cameras can recognise my number plate, for sure there is a way to distinguish between a stopped car and a moving car and not apply this ridiculous extra charge for nothing. The only thing that you will achieve is further angering your customers from the first minute.

what is wrong with their airport website??? how on earth can they work with it where half the flights are missing??

Left waiting 25 minutes at a broken baggage carousel. Dirty airport and very little information. Unpleasant and unprofessional way to treat passengers.

All staff we encountered on our recent trip were wonderful, friendly and helpful.
Security staff were considerate and kind and the passport/Border Force team were thoughtful, helping us to travel through quickly.
Staff at all the shops we visited were courteous and so friendly.
A great experience all round! Well done to all the staff