GCI Reviews 

Wish I could give 0 stars. Horrible company!

Most irritating and useless internet which only works decently around 2am. And even then it CONSTANTLY disconnects.

HORRIBLE SERVICIO!!!!! Y PARA COMPLETAR LOS EMPLEADOS TE GRITAN COMO SI NADA.

The worst customer service I’ve encountered in years (or rather, NOT encountered because they are virtually unreachable). They never answer phones and do not return calls. Their chat also does not activate. Their internet is very fine but don’t expect human interaction at any portal!

This company will be gone soon! You can only take advantage of a community for so long until it catches up with you. Charging long distance charges to anchorage and $180 for terrible internet is wrong. Let’s go Star Link!

Terrible service.
I’m sure if you spend a lot they are fine.
We spend around £10k/year on a phone system and it seems that isn’t enough to get them to care in the slightest.

Days (or worse) to answer emails to account manager, and in some cases, service desk.

Can’t wait to leave! :)

Takes part in a shameful practice of charging for services not rendered.

The phones GCI gives to people that have to get life lines are such junk they should be ashamed. But that's big business rip off the government and poor. Boo GCI

I pay $175/mo for the fastest and unlimited wifi. I purchased the top end Linksys router. Whether I’m gaming on line or watching Sun. Night football like am right now, the most you can hope is glitchy performance. The game has been stalled now for two minutes. Rarely in life, do I feel cheated for have spent the extra on the best available in anything. But that’s how I feel with GCI. What a bucket of crap this is. And they have no real competition, so they go on the way they are. Lousy. The worst.

Every e-mail domain they've setup for us has had issues when setting up e-mail accounts. Support for this has been slow and painful to get any issues fixed. The latest one I've been trying to get fixed for two weeks, the server certificate is not trusted. Gary says there is not a problem, however my e-mails do not work with the settings they have provided. (I am familiar with setting up Outlook e-mail accounts, so it's not that I don't know what I'm doing.) They keep closing the ticket saying that the issue has been resolved. Avoid GCI because if you have a problem they can't be bothered to fix it, use a large mainstream hosting company like Heart Internet that just works and is cheaper.

GCI's help desk were very patient with a complete luddite like me, talked me through what I needed to do and called me to make sure I was ok sorting new settings and records. Alessia was as helpful as I could hope for - great customer service as far as I'm concerned !

AMAZING COMPANY, DARREN GREEN IS AMAZING - GREAT GUY

Terrible company - avoid at all costs

Terrible communicators, take no ownership of issues, poor services, service desk with little to no knowledge of the services, consistently failing to meet their own SLA's. Stay Away!