I'll start with the connection. I used the services through Revolut. The connection was very fast and without problems. It took maybe 2 minutes, for that 5 stars. -2 stars for the internet. I tried... Toon meer
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I purchased a SIM card from truphone, which was acquired by 1global. They changed systems and then my SIM card stopped working. Support has been useless in solving my issue. This is unlawful as it is... Toon meer
Bedrijf heeft geantwoord
Compré mediante Revolut ( tarjeta de débito con app) una e-sim de 20 Gigas. Llevo ya tres días que NO va. Siempre ha ido mal: estas con wifi en los hoteles, sales y estaba un buen rato sin conexió... Toon meer
Bedrijf heeft geantwoord
Ich habe für meine Marokko-Rundreise über meinen Mobilfunkprovider eine eSIM bei 1Global gebucht. Die ESim funktionierte tadellos überall, nicht nur in Großstädten, sondern auch im kleinsten Dorf und... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
1GLOBAL is a pioneering, technology-driven global mobile connectivity provider dedicated to empowering businesses - enterprises, fintechs, travel companies, mobile operators, and IoT innovators - to scale seamlessly across borders. With a unified core network covering 190+ countries, 10 MVNOs worldwide (United States, United Kingdom, France, Germany, Spain, Poland, Australia, Hong Kong, and Brazil) and access to 600+ cellular networks, we make international connectivity seamless. To date, more than 60 million eSIMs have been installed - over 37 million hosted on our own infrastructure - serving 4,000+ corporate customers globally. Our 2 GSMA-accredited eSIM RSP datacenters and proprietary technology make us one of the world’s only five telecom providers running a fully accredited SM-DP+ platform, ensuring secure and scalable eSIM distribution.
Contactgegevens
Nederland
- 1global.com
3,1
Gemiddeld
51 reviews
Heeft 31% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Excelente atendimento
Livia da 011 Global foi super profissional. Muito satisfeita com o atendimento.
24 april 2026
Review zonder uitnodiging
SIM card won't work since 1global acquire truphone
I purchased a SIM card from truphone, which was acquired by 1global. They changed systems and then my SIM card stopped working. Support has been useless in solving my issue. This is unlawful as it is a breach of the sale contract.
14 februari 2026
Review zonder uitnodiging
Antwoord van 1GLOBAL
Dear Kostas,
Thank you for taking the time to share your experience with us.
We’re sorry to hear that you’ve encountered issues with your SIM card and that your experience with our customer support has not met your expectations.
We would greatly appreciate the opportunity to speak with you directly and ensure you receive the support you need. Please reply to the email we sent with your preferred contact number and a convenient time to reach you, and a member of our team will contact you as soon as possible.
We are committed to improving your experience and sincerely appreciate your patience.
Kind regards,
1Global Business Support
Gigabytes are disappearing
I'll start with the connection. I used the services through Revolut. The connection was very fast and without problems. It took maybe 2 minutes, for that 5 stars.
-2 stars for the internet. I tried the 1GB package, which was incredibly used up in 2 days of browsing Google Maps and Telegram. For remark, I also use the Vodafone package in roaming and the data usage on the phone coincides with what the operator writes, which I can't say about 1Global, where 30% flew to who knows where.
6 april 2026
Review zonder uitnodiging
Antwoord van 1GLOBAL
Dear Customer,
Thank you for bringing this to our attention and for taking the time to share your experience.
We’re sorry to hear about the issues you encountered with your data package and appreciate you highlighting this matter. We understand how important it is to have a clear and transparent understanding of your usage, and we take your concerns seriously.
As your plan was purchased through Revolut, we do not have direct access to your account details, which limits our ability to fully investigate this case. For a detailed review and resolution, we recommend contacting Revolut’s dedicated support team, as they have visibility of your account and are best placed to assist you promptly.
That said, if there is any general information or guidance we can provide, please don’t hesitate to reach out, we are always here to help.
Kind regards,
1Global Business Support
Mala, nos ha dejado tirados en Panamá.
Compré mediante Revolut ( tarjeta de débito con app) una e-sim de 20 Gigas.
Llevo ya tres días que NO va. Siempre ha ido mal: estas con wifi en los hoteles, sales y estaba un buen rato sin conexión alguna. Pasaban bastantes minutos hasta que conectaba.
Pero desde hace 3/2 días - no recuerdo con exactitud - ya NO conecta en manera alguna y me he visto obligado a comprar otra e-sim a otra compañía hasta acabar mi viaje. Es un desastre lo que ha sucedido.
Solo mencionar que no había consumido ni 7 gigas de los 20 que había comprado. No la adquire jamás.
28 maart 2026
Review zonder uitnodiging
Antwoord van 1GLOBAL
Dear Gabriel,
Thank you for bringing this to our attention and for taking the time to share your experience.
We regret to hear that you experienced connectivity issues and appreciate your patience in bringing this to our attention. We understand the impact such disruptions can have, and we take all service concerns seriously.
As your plan was purchased through Revolut, we are not party to your account details and are therefore limited in our ability to investigate this matter directly. Should you choose to purchase through Revolut again, we recommend contacting Revolut's dedicated support team, who will have full visibility of your account and the necessary access to resolve such issues promptly and efficiently.
If there is anything further we can do to assist, please do not hesitate to contact us. We remain committed to supporting you.
Kind regards,
1Global Business Support
Terribly unprofessional company
Terribly unprofessional company. Takes them ages to send basic information then disappear for months and make up the worst lies. Certainly not reliable as an mno. There are many other companies with better service and more profesional.
14 januari 2026
Review zonder uitnodiging
Antwoord van 1GLOBAL
Dear Larry,
Thank you for taking the time to share your experience with us.
Please accept our sincere apologies for the delay in responding; this is not the standard of communication we hold ourselves to.
Following recent issues with our Trustpilot account, our response times were temporarily affected. We're pleased to confirm that normal service has now been restored, and we are fully committed to resolving all outstanding matters.
We're truly sorry to hear that your experience with us has fallen short of expectations, and we understand how disappointing that can be.
Upon reviewing our systems, we were unable to locate a support request under your name; however, we would genuinely welcome the opportunity to speak with you directly and ensure everything is properly addressed.
Please reply to the email we've sent with your preferred contact number and a convenient time to reach you, and a member of our team will be in touch promptly.
We remain fully committed to assisting you and ensuring a much better experience moving forward, and we sincerely appreciate your patience.
Kind regards,
1Global Business Support
I have good experience with them
I have good experience with them. They always there to support you!
2 maart 2026
Review zonder uitnodiging
Antwoord van 1GLOBAL
Dear Marc,
Thank you for taking the time to share your feedback, we truly appreciate it. It is great to hear that our support has made a positive impact on your experience with us. Delivering reliable, responsive support to our clients is something we are deeply committed to, and your words reinforce that we are on the right track.
We look forward to continuing to support your business.
Best regards,
1Global Business Support
I buyed for Monaco but no work well
I buyed for Monaco and the esim work very bad, no data signal i ask for a refound !
20 februari 2026
Review zonder uitnodiging
Antwoord van 1GLOBAL
Dear Valued Customer,
Thank you for taking the time to share your review.
Please accept our sincere apologies for the delay in responding, this is not the standard of communication we hold ourselves to.
Following recent issues with our Trustpilot account, our response times were temporarily affected. We're pleased to confirm that normal service has now been restored and that we remain fully committed to resolving all outstanding matters.
We're truly sorry to hear that you experienced issues with your eSIM and were unable to access mobile data. We understand how disruptive this can be, and in order to investigate the root cause and review your refund request thoroughly, we kindly ask that you provide some additional information.
With this in mind, we would genuinely welcome the opportunity to speak with you directly to ensure everything is properly addressed. Please reply to the email we've sent with your preferred contact number and a convenient time to reach you and a member of our team will be in touch promptly.
Please note that if your eSIM was purchased through one of our partners, we may have limited access to your account details, and their support team would be best placed to assist you directly. Nevertheless, we are happy to help guide you in the right direction wherever possible and ensure you receive a much better experience moving forward.
Kind regards,
1Global Business Support
Antwoord van 1GLOBAL
Dear Costas,
Thank you for taking the time to share your experience with us.
Please accept our sincere apologies for the delay in responding; this does not reflect the standard of communication we aim to provide.
Due to recent issues with our Trustpilot account, our response times were temporarily impacted. We’re pleased to confirm that normal service has now been restored, and we are fully focused on resolving outstanding matters.
We’re sorry to hear that your experience with our customer support did not meet your expectations. We have reviewed your case and would welcome the opportunity to discuss it with you further to ensure you receive all the information you need.
Please reply to the email we’ve sent with your preferred contact number and a suitable time to reach you, and a member of our team will be in touch promptly.
We remain committed to improving your experience and truly appreciate your patience.
Kind regards,
1Global Business Support
1Global thinks with you not for you
1Global thinks with you not for you. and the support account managers are friendly and always ready to help.
18 februari 2026
Review zonder uitnodiging
Antwoord van 1GLOBAL
Thank you for your review.
We believe that the best outcomes come from truly partnering with our clients and understanding their needs, so it is great to hear that comes through in your experience.
Best regards,
1Global Business Support
Great service, amazing support
We’ve been with 1Global for more than two years and couldn’t be happier with the service. The support team is responsive and efficient, and the customer success team consistently goes above and beyond to address our needs. They truly listen and work hard to deliver the best possible solutions.
10 februari 2026
Review zonder uitnodiging
Antwoord van 1GLOBAL
Dear Ernest,
Thank you for your kind words and for your loyalty over the past two years, it really means a lot to us.
We are delighted to hear that our teams have been able to consistently meet your expectations and that you feel heard and well supported.
We look forward to continuing to build on that together.
Best regards,
1Global Business Support
Repy to queries is normally very fast
21 november 2025
Review zonder uitnodiging
Antwoord van 1GLOBAL
Dear Margarita,
Thank you for your review. We are glad to hear that our response times have met your expectations. Keeping communication prompt and efficient is something we are committed to.
We look forward to continuing to support you.
Best regards,
1Global Business Support
We need global coverage and 1Global cover this need
We need global coverage with some mobile phone lines and from the begining of our relation they cover this needs, and give us an advanced support.
12 januari 2026
Review zonder uitnodiging
Antwoord van 1GLOBAL
Dear Alberto,
Thank you for your review. It is great to hear that we have been able to support your global coverage needs from day one and that our team has delivered on expectations - that is exactly what we strive for.
We look forward to continuing to be a partner you can rely on.
Best regards,
1Global Business Support
Slow speed terrible latency
I bought 1Global troug revolut but the speeds are low and network is unreliable .
I tested with my belgian roaming on the same mobile network and that works perfecly
23 december 2025
Review zonder uitnodiging
Antwoord van 1GLOBAL
Dear Evert,
Thank you for taking the time to share your feedback.
Please accept our sincere apologies for the significant delay in getting back to you. This is not the level of service we strive to provide.
We experienced issues with our Trustpilot account, but we're now back and committed to making things right.
We're sorry to hear about the connectivity issues you experienced. We'd like to ask you to report such issues directly to the entity from whom you purchased the plan, as soon as you face any difficulties, as they will be best placed to resolve them promptly.
As your purchase was made through Revolut, we unfortunately don't have access to your account details, which limits our ability to assist you on their behalf.
Should you choose to purchase through Revolut again, their support team will have full visibility of your account and will be best placed to assist you directly with any issues that may arise.
We are 100% committed to helping wherever we can.
Kind regards,
1Global Business Support
Excellent Partner for Companies with International Assignments – Fast Service & Clear Packages
As a company that regularly sends employees to different countries, we find 1GLOBAL extremely well suited to meet these needs. The package model is particularly helpful: all employees can draw on the appropriate bundles as required, without each person having to manage individual contractual volumes. This makes administration streamlined and transparent.
The service impresses with quick responses and solution-oriented communication. Depending on the complexity of a case, final resolution can take a little time, but our experience is that matters are handled carefully and thoroughly.
There is room for improvement regarding the quality and availability of partner networks. Even more stable coverage – especially when travelling to remote regions – would further enhance the already very positive overall impression.
Overall, we are very satisfied and recommend 1GLOBAL to companies with internationally mobile employees.
12 januari 2026
Review zonder uitnodiging
Antwoord van 1GLOBAL
Dear Tobias,
Thank you for this thorough and thoughtful review. We are delighted to hear that our package model has simplified and made international assignments more transparent for your team, and that our service has met your expectations in terms of responsiveness and communication.
We also appreciate your honest feedback regarding partner network coverage in remote regions. This is something we continually work to improve.
We look forward to continuing to support your globally mobile workforce.
Best regards,
1Global Business Support
The SIM number is not available after…
The SIM number is not available after installation, and despite reporting it, no reply yet.
27 december 2025
Review zonder uitnodiging
We are in Panama City and the eSim is…
We are in Panama City and the eSim is completely useless. Most of the time it is disconnected.
19 december 2025
Review zonder uitnodiging
Also wirklich größter Müll war in…
Also wirklich größter Müll war in Marokko und die E-sim hat garnicht funktioniert ich habe sie aktiviert aber es hat nicht funktioniert ich musste am Flughafen nachweisen in welcher Unterkunft ich da bleibe hatte aber kein Internet um es denen zu zeigen bzw. musste ich dann meine mobilen Daten für 10 sek anmachen damit es lädt und schon habe ich bei meinem Anbieter dafür eine Rechnung in Höhe von 60€ bekommen und die E-sim hat auch nochmal 30€ gekostet und keiner wollte natürlich dann auch das Geld zurückerstatten da ich ja selber was falsch eingestellt habe obwohl ich mich vorher schon perfekt informiert habe wie es geht und das vor Ort noch 10 mal überprüft habe das es auch das richtige ist und dann die Frechheit das ich mein Geld nicht zurück bekomme ich muss sagen ich hab noch nie mit einem unternehmen eine so schlechte Erfahrung gemacht und würde auf keiner Welt und auch nicht im nächsten Leben jemanden empfehlen darüber was zu buchen
27 november 2025
Review zonder uitnodiging
In Ägypten sehr schlechte Leistung
In Ägypten habe ich sehr schlechten Empfang mit den Daten. Habe dies gemessen und hatte zwischen 0 bit/s und 742 Kbit/s. Da konnte ich mir den Kauf der eSIM sparen.
17 december 2025
Review zonder uitnodiging
Excellent service overall
Excellent service overall. The customer service team is responsive and professional, and the account managers provide valuable support and clear communication
16 december 2025
Review zonder uitnodiging
Long Term Business Customer
We have been using 1Global for a number of years now and while there have been problems during that time, they have been very responsive to fix things. They have also continued to add functionality and improvements.
There is still room for improvement and we have a list of changes that are outstanding, but it has been good value for money working with 1Global.
3 december 2025
Review zonder uitnodiging
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