Tried to use this whilst offshore. Wouldn’t connect. Since I hadn’t used it I tried to cancel my plan however better roaming were insistent that they couldn’t find a payment despite it being taken fro... Toon meer
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I used BetterRoaming to set up my son’s Apple Watch and had a bit of trouble getting started, but their support was amazing. They were so patient and guided me through everything step by step until... Toon meer
Bedrijf heeft geantwoord
The only solution for kids Apple Watch. Works decent for basic comms - if running late or if they want to send us an audio message etc. setup twice successfully now. Second was difficult, but they do... Toon meer
Great stand-alone Apple Watch cellular plan for family member. Able to have a cellular watch with its own number without having to add it to an existing mobile phone plan. (But can still manage it thr... Toon meer
Bedrijf heeft geantwoord
Contactgegevens
1GLOBAL Holdings B.V. The Valley - Beethovenstraat 505, 1083HK, Amsterdam, Nederland
- https://support.jira.1global.com/helpcenter/BetterRoaming/
- betterroaming.com
3,8
Goed
260 reviews
Heeft 81% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Tried to use this whilst offshore
Tried to use this whilst offshore. Wouldn’t connect. Since I hadn’t used it I tried to cancel my plan however better roaming were insistent that they couldn’t find a payment despite it being taken from my bank, providing the date and amount taken, and the last 4 digits of my card used to take payment. They finally asked for my phones IMEI number and that’s the last straw. Your IMEI number is the number hackers need to clone your phone so I’m done. I’ll take this as a lesson learned and they can have my money. But I’ll be warning everyone against this lot from now on.
27 april 2026
Review zonder uitnodiging
Astral's instructions were clear
Astral's instructions were clear, concise, correct, and delivered kindly.
8 april 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Evan,
Thanks so much for your kind words!
We’re really glad to hear that Astral’s guidance was clear, easy to follow, and delivered with care. That’s exactly the kind of support we strive to provide every time.
We appreciate you taking a moment to share your experience, it means a lot to us.
Kind regards,
BetterRoaming Support Team
No judgement
Customer service representative kept in contact via email with instructions and tips until my issue was resolved. It took me longer because of my work schedule so I appreciate the after hours service.
26 maart 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Jon,
Thank you so much for your thoughtful feedback!
We’re really pleased to hear that our support team was able to stay connected with you and guide you through everything until your issue was fully resolved.
It truly means a lot that you took the time to share your experience. We’re always here if you need us again.
Kind regards,
BetterRoaming Support Team
Great customer service
Great customer service - followed up when I hadn't had success activating the new number.
4 maart 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Sarah,
Thank you so much for your kind words!
We’re really glad our team was able to follow up and support you when activating your new number didn’t go as smoothly as expected.
We truly appreciate you taking the time to share your experience. If you ever need anything in the future, we’re always here to help.
Kind regards,
BetterRoaming Support Team
Horrible
Horrible. Forced to use it due to Apple pairing up with BetterRoaming. Do not use.
2 april 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Justin,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’re experiencing issues with your Apple Watch.
We’d really like to look into this with you and ensure you receive the support you need. To help us do that, please submit a request through our Help Center:
https://support.jira.1global.com/helpcenter/BetterRoaming/
This will allow our team to assist you directly and work towards resolving the issue as quickly as possible.
If you’ve already reached out, please reply to our email with your case number and the email address used to create your ticket so we can follow up.
We appreciate your patience and the opportunity to make this right.
Kind regards,
The BetterRoaming Support Team
SIM non funziona e non rispondono alla…
SIM non funziona e non rispondono alla richiesta di assistenza, errore autenticazione pdp.
Assolutamente da evitare ti ritrovi fuori senza rete dopo aver pagato l eSIM
27 maart 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Vincent,
Thank you for your review.
We’re sorry to hear that you’re experiencing a Packet Data Protocol (PDP) authentication error with your eSIM. We understand how frustrating this can be and want to help resolve it as quickly as possible.
Our team responded to your support request on the same day it was submitted, providing initial troubleshooting steps. Additionally, a separate follow-up email was sent yesterday with further guidance and a request for some additional information so we can better assist you.
Could you please reply to our most recent email at your earliest convenience? This will help us move forward and work toward resolving the issue for you.
We appreciate your patience and look forward to assisting you further.
Kind regards,
BetterRoaming Support Team
Astral - amazing customer sevice!
Astral - amazing customer sevice!
I had issues with the eSIM and it was not reliable for my daughters apple watch. However, the trouble shooting support & customer service I received from Astral in your team was amazing.
24 maart 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Thank you for taking the time to leave this review!
We're sorry to hear you were experiencing issues with your daughter's Apple Watch. We're pleased to hear that Astral was able to provide the support you needed and everything is working as expected now.
If you ever need anything else, don't hesitate to reach out, we're always here to help!
Kind regards,
BetterRoaming Support Team
10/10 stars!!!
I used BetterRoaming to set up my son’s Apple Watch and had a bit of trouble getting started, but their support was amazing. They were so patient and guided me through everything step by step until it was all working perfectly.
Really appreciated the friendly and helpful service made the whole process much less stressful. Highly recommend!!
18 maart 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Maxine,
Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience setting up your son’s Apple Watch.
It’s great to know that our support team was able to guide you through the entire process, making everything smooth and stress-free.
Thank you again for your recommendation; it truly means a lot to us.
Kind regards,
The BetterRoaming Support Team
Malgré plusieurs relance je n’ai…
Malgré plusieurs relance je n’ai toujours pas reçu le remboursement de mon abonnement résilié depuis un mois . Alors déjà que leur services ne fonctionnent pas , le service client est une catastrophe.
20 februari 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Victoria,
Thank you for your review and for bringing this matter to our attention.
We sincerely apologise for the inconvenience you’ve experienced with your Apple Watch plan. This is not the level of service we aim to provide.
After reviewing your case, we can confirm that a member of our team reached out to you by email on the same day your review was posted and followed up again earlier today to confirm that a suitable solution has been provided.
Please feel free to reply directly to that email if you require any further clarification or assistance. We remain at your disposal for any further support.
Thank you again for your patience and understanding.
Kind regards,
The BetterRoaming Support Team
Astral was extremely helpful and…
Astral was extremely helpful and patient when talking me through setting up my apple watch plan. I’m over the moon that I got to the bottom of the issue and it now works great.
Thanks again!
16 maart 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Chelsea,
Thank you so much for your kind words! We’re delighted to hear that Astral was able to help you get your Apple Watch plan set up successfully, and that everything is now working perfectly.
If you ever need any further assistance, please don’t hesitate to reach out, we’re always here to help.
Thanks again for taking the time to share your experience!
Best regards,
The BetterRoaming Support Team
Reached out to find out if I needed help
Reached out to find out if I needed help, which I did.
Fast responses and felt comfortable talking to them.
13 maart 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Kaela,
Thank you for the kind review! We're really happy to hear that we were able to assist when you needed us and that you felt at ease working with our team.
If you ever need anything in the future, we're happy to help.
Kind regards,
BetterRoaming Support Team
Antwoord van BetterRoaming
Dear Ben,
Thank you for taking the time to share your feedback. We are really pleased to hear you've had a positive experience.
We remain committed to maintaining that standard and look forward to continuing to work with you.
Kind regards,
BetterRoaming Support Team
Great customer service
Great customer service. Prompt response and support.
10 maart 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Rita,
Thank you for taking the time to leave a review.
We’re delighted that our team was able to respond promptly and provide the support you needed. Should you require any assistance in the future, please don’t hesitate to get in touch.
Kind regards,
BetterRoaming Support Team
Astral was so patient and accomodating
Astral was so patient and accomodating. Thank you for the amazing customer service.
10 maart 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Sarah,
Thank you so much for the great review!
We’re really glad Astral could help and make your experience a very positive one.
If you ever need any assistance in the future, don’t hesitate to reach out – we’re always happy to help.
Kind regards,
BetterRoaming Support Team
Good communication
Good communication and we’re very helpful. Did take some time to set up the Apple Watch but that can’t be helped.
9 maart 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Noah,
Thank you for your kind review!
We’re very pleased that everything went smoothly with the setup of your Apple watch and truly appreciate your patience during the process.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Kind regards,
BetterRoaming Support Team
Astral provides great service
Astral provides great service , highly recommend.
Thank you
6 maart 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Nicole,
Thank you for your kind words!
We’re delighted to hear that Astral was able to provide the level of service you expect. Delivering excellent service is always our goal, so it’s wonderful to know we met your expectations.
Your recommendation truly means a lot to our team, and we appreciate you taking the time to share your feedback.
If you ever need anything, we’re always here to help!
Kind regards,
BetterRoaming Support Team
Very professional and helpful!
Very professional and helpful!
Solved all the problems and makes it work!
Really impressed!
6 maart 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear William,
Thank you so much for the great feedback!
We're really glad we could help get everything sorted and running smoothly for you.
It means a lot to hear that you had a good experience with our team!
If you ever need help again in the future, don’t hesitate to get in touch.
Kind regards,
BetterRoaming Support Team
Phone calls to the better roaming…
Phone calls to the better roaming number won’t go through. They straight to message bank.
4 maart 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Tamille,
Thank you for your feedback.
We’re very sorry to hear that you’re experiencing this issue. This is certainly not the level of service or experience we aim to provide.
A member of our team has already reached out to gather some additional information.
To help us resolve this as quickly and efficiently as possible, we kindly ask that you reply directly to their email with the requested details. This will allow us to investigate further and support you more effectively.
We remain fully committed to improving your experience and ensuring that you feel confident and satisfied with our service moving forward.
Kind regards,
BetterRoaming Support Team
I was very happy with the excellent…
I was very happy with the excellent customer service from your team member Astral. We were able to get to the bottom of the issue and it was a mistake I had made that prevented the plan to activate. Very happy I can now utilise the watch for my son and delay the a smartphone as a good alternative. Cheers
Amy
28 februari 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Amy,
Thank you for your feedback. We’re delighted that Astral could help clarify the situation and set up the Apple Watch for your son, ensuring he can stay connected.
We truly appreciate your kind words about our customer service and are glad everything is working as it should.
If you ever need any further assistance, please don’t hesitate to reach out.
Kind regards,
The BetterRoaming Team
Astral did a great job
Astral did a great job in getting a solution to connecting my daughters Apple Watch to Better Roaming
28 februari 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Shawn,
Thank you for taking the time to share your experience. It’s great to hear that Astral was able to assist with setting up your daughter’s Apple Watch with one of our plans and ensure everything was working smoothly.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
The BetterRoaming Team
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