Tried to use this whilst offshore. Wouldn’t connect. Since I hadn’t used it I tried to cancel my plan however better roaming were insistent that they couldn’t find a payment despite it being taken fro... Toon meer
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I used BetterRoaming to set up my son’s Apple Watch and had a bit of trouble getting started, but their support was amazing. They were so patient and guided me through everything step by step until... Toon meer
Bedrijf heeft geantwoord
The only solution for kids Apple Watch. Works decent for basic comms - if running late or if they want to send us an audio message etc. setup twice successfully now. Second was difficult, but they do... Toon meer
Great stand-alone Apple Watch cellular plan for family member. Able to have a cellular watch with its own number without having to add it to an existing mobile phone plan. (But can still manage it thr... Toon meer
Bedrijf heeft geantwoord
Contactgegevens
1GLOBAL Holdings B.V. The Valley - Beethovenstraat 505, 1083HK, Amsterdam, Nederland
- https://support.jira.1global.com/helpcenter/BetterRoaming/
- betterroaming.com
3,8
Goed
260 reviews
Heeft 81% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very helpful when I accidentally bought…
Very helpful when I accidentally bought two esims and they refunded me. Thanks
31 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Nikita,
Thank you so much for sharing your experience. We’re glad we could help and get the refund sorted for you.
If you ever need any further assistance, please don’t hesitate to reach out, we’re always happy to help.
Kind regards,
BetterRoaming Support Team
Extremely helpful
Extremely helpful. Very pleased with service.
29 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Emma,
Thank you for sharing your experience.
We’re delighted to see that you found our service helpful and that you are very pleased with your experience.
We strive to provide the best possible customer support, and your kind words motivate us to continue doing so.
We remain at your disposal for any assistance you may need in the future.
Kind regards,
BetterRoaming Support Team
Customer service was spot on I was…
Customer service was spot on I was having issues with connecting the Apple Watch and Astral was so helpful even over the Christmas period
28 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Simone,
Thank you for taking the time to leave your review! We’re delighted to hear that our customer service was able to help you with connecting your Apple Watch.
Your kind words mean a lot to Astral and the team, and we’re always here if you need any further support.
Kindest regards,
BetterRoaming Support Team
Installation had a few issues
Installation had a few issues, but the customer service was awesome, helped immensely and kept offering another solution when others didn’t work
26 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Brett,
Thank you for your feedback! We’re sorry to hear there were a few issues during installation, but we’re really pleased that our customer service team was able to support you and find solutions along the way.
Your patience and kind words mean a lot to us, and we’re always here if you need any further help.
Kindest regards,
BetterRoaming Support Team
Excellent
Great, responsive service and Astral was able to help connect my sons watch with speed and ease
27 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Neri,
Thank you for your kind feedback!
We’re delighted to see that Astral was able to help connect your son’s Apple Watch quickly and easily.
It’s great to know that our efforts to provide excellent customer support make a difference, and we’re always here to help if you need any further assistance.
Kindest regards,
BetterRoaming Support Team
Setup Ok, beware Optus/Vodaphone network
Updated 30/12/25, its worse than Optus...its Vodafail!
The setup of the watch is fine enough. But hanging the service off Optus/Vodaphone is a massive mistake. The very reason we got this watch and plan was to enable our son to call us in an emergency. The fact he can’t do that because Optus/Vodaphone coverage even in a suburban area of Adelaide is complete $HIT makes the watch and this plan useless. Currently looking for plans that hang off the Telstra network, at least they cover metropolitan Adelaide properly!!!! BTW this was a promoted review by BetterRoaming.
Support ticket lodged.
27 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Simon,
Thank you for taking the time to share your feedback. We’re sorry to hear about the issues you’ve experienced with your son’s Apple Watch.
We’d like to clarify that in Australia, our Apple Watch plans do not operate on Optus but instead use Vodafone’s network, which provides extensive coverage across the Adelaide metropolitan area.
We understand how important reliable service is, and we’d be happy to investigate the issues you’ve encountered. To help us do so, please submit a support request through our Help Center at
https://support.jira.1global.com/helpcenter/BetterRoaming/ so our team can assist you directly and promptly.
If you’ve already submitted a request, please reply to the email we sent with your case number and the email address used to create the ticket.
We’re here to assist you and work toward improving your experience.
Kind regards,
The BetterRoaming Support Team
I bought my daughter a cellular Apple…
I bought my daughter a cellular Apple Watch for Christmas and connected a plan through Better Roaming. The plan did not connect to my iPhone which was disappointing for Christmas Day as my daughter couldn’t use it to communicate with anyone. I sent multiple messages through the support link but got an AI bot. Remarkably someone called me personally and ultimately the plan was completely cancelled and then re-issued and it connected. So far so good. It was thanks to someone called Austral who called me and patiently assisted me. It was not a straightforward interaction but it worked out in the end.
26 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Marlene,
Thank you for sharing your experience.
We’re sorry for the initial difficulties on Christmas Day, but we’re glad to hear that Astral was able to personally assist you and get everything resolved. It means a lot to us that your plan is now working smoothly, and we truly appreciate your patience throughout the process.
For future reference, the easiest way to reach our Support Team is through our Help Center at www.betterroaming.com/support
Simply scroll to the bottom of the page and click the blue banner labelled “Contact Support.” Once your request is submitted, our team will get in touch with you as soon as possible.
Kind regards,
BetterRoaming Support Team
Very helpful after I accidentally…
Very helpful after I accidentally created 2 accounts. Service was very fast despite the Xmas period!
27 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Customer,
Thank you for your feedback.
We’re glad we could resolve the issue quickly, and your kind words mean a lot to us. Should you require any further assistance in the future, our team will be happy to help.
Kind regards,
BetterRoaming Support Team
Astral was excellent with customer…
Astral was excellent with customer service and was able to help resolve my issue.
We are very happy with our service and have actually added a second watch. Thank you!
26 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Kim,
Thank you for your review.
We’re delighted to hear that Astral was able to resolve your issue and that you’re happy with the service. It’s great to know you’ve even added a second Apple Watch!
Thank you for your continued trust and support.
Kindest regards,
BetterRoaming Support Team
Worst mobile provider in Australia
Worst mobile provider in Australia.
This is the only untethered option using Apple’s family plan option for managing a child’s Apple Watch via a parent’s iPhone. Apple should be ashamed of their partnership with BetterRoaming. Phone calls simply don’t work, instead going g to voicemail. And texts are always delayed, sometimes by hours. It’s simply the worst.
26 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Cliff,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We aim to provide a good and reliable service for Apple Watches, and it’s disappointing to hear that your calls and messages haven’t worked as expected.
To help us investigate the issue you are experiencing, please submit a support request through our Help Center: https://support.jira.1global.com/helpcenter/BetterRoaming/
If you’ve already submitted a request, please reply to the email we sent with your case number and the email address used to create the ticket.
We’re here to support you and remain committed to improving your experience.
Kind regards,
The BetterRoaming Support Team
Antwoord van BetterRoaming
Dear Megan,
Thank you so much for your feedback!
We really appreciate your kind words and are glad you had a great experience with our service.
Kindest regards,
BetterRoaming Support Team
Great service and very helpful when I…
Great service and very helpful when I had trouble starting up
25 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Glen,
Thank you so much for your kind feedback! We’re really glad to hear you had a great experience and that our team was able to help you get started.
If you ever need any further assistance, we’re always here to help.
Kindest regards,
BetterRoaming Support Team
Great service and solving the issues
23 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Robert,
Thank you for the great review! We’re delighted to hear that you’re satisfied with the service and that any issues were resolved.
Your feedback means a lot to us!
Kindest regards,
BetterRoaming Support Team
Ca ne fonctionne pas parfaitement
Ca ne fonctionne pas parfaitement. La montre de ma fille est souvent hors ligne alors qu'elle setrouve dans une zone de couverture habituelle. A la maison, parfois ça fonctionne et parfois non. Il est rare de compter dessus à 100 % pour pouvoir la joindre lorsqu'elle sort de l'école. Dommage, nous avions acheté sa montre pour ça. Assez déçu.
23 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear François,
Thank you for taking the time to share your experience.
We’re sorry to hear about the reliability issues you’ve been facing. We understand how frustrating this can be, especially when the primary goal is staying reliably connected with your daughter.
Apple Watch connectivity can occasionally be affected by factors such as local coverage, signal handover, or device settings. That said, this is certainly not the experience we want you to have.
Our support team would welcome the opportunity to look into this with you and see what we can do to improve the service.
To help us investigate, please submit a support request through our Help Center:
https://support.jira.1global.com/helpcenter/BetterRoaming/
If you’ve already submitted a request, please reply to the email we sent with your case number and the email address used to create the ticket.
We’re here to support you and remain committed to improving your experience.
Kind regards,
The BetterRoaming Support Team
Apple watch for Kids
If you're setting an Apple watch up for the kids, that don't have an iPhone, then this service is priceless. Fantastic value, easy enough to set up and the kids have unlimited text and talk.
23 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Wayne,
Thank you so much for the great review!
We’re really glad to see that our service has been such a good fit for your kids’ Apple Watches. It’s wonderful to know you’re finding it great value and that the setup was easy.
Thanks again for your support!
Kindest regards,
BetterRoaming Support Team
Customer Service…
He communicated when learned I am still not connected before I contacted them and followed up regularly where he can help to support. Which is beyond expectation.
18 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Mohammed,
Thank you for taking the time to share your experience. We’re delighted to hear that our team proactively reached out to you regarding a potential connection issue and provided the support you needed.
Your feedback truly means a lot to us and motivates us to continue delivering the high level of service we strive to provide to all our customers.
Kind regards,
BetterRoaming Support Team
Unreliable service defeats the purpose of a safety device
I subscribed to Better Roaming for my teenager’s Apple Watch specifically for safety and emergency contact. Unfortunately, the network reception is appalling. Despite living in a major metro area, the watch fails to make or receive calls and texts roughly 40–50% of the time. For a service intended to provide peace of mind, this level of unreliability is unacceptable. An unreliable network is just as bad as having no contact at all.
22 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Jade,
Thank you for your feedback.
We’re sorry to hear about the issues with your teenager’s Apple Watch service. We understand how important reliable connectivity is for staying in touch with your loved ones, and we’d like to help troubleshoot this issue with you.
To help us investigate, please submit a support request through our Help Center: https://support.jira.1global.com/helpcenter/BetterRoaming/
If you’ve already submitted a request, please reply to the email we sent with your ticket’s case number and the email address used to create it.
We’re here to support you and remain committed to improving your experience.
Kind regards,
The BetterRoaming Support Team
Apple Watch family configuration setup
I was contacted by better roaming via email, as they found out that my configuration does not work.
After a phone call later everything is working again. Thank you for helping me.
20 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Eva,
Thank you for your feedback! We’re so glad we could help troubleshoot your configuration and get everything working again.
We always aim to provide quick and helpful support, so don’t hesitate to reach out if you ever need assistance in the future.
Best regards,
The BetterRoaming Team
BetterRoaming for kids Apple Watch
I used BetterRoaming to setup an eSIM for my son's Apple Watch. He won't have a phone and as he's a child he's part of the family sharing setup through Apple. There was no high street mobile company (Vodafone, EE, etc) that could help with this. I'm not exagerating when I say that I spent more than 24 hours over 2 weeks trying to figure out how this could be setup with one of these providers and they had no clue. I then went on the Better Roaming as my last-ditch effort to make this work for my son for Christmas. The setup with Better Roaming took no more than 10 minutes and is the cheapest plan I've seen across all companies. They've found a gap in the marketplace here and I'm so pleased they are servicing it!
20 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Sarah,
Thank you so much for sharing your experience!
We’re delighted to hear that, after the challenges you faced, you were able to set up your son’s Apple Watch with BetterRoaming in time for Christmas. It’s wonderful to know that the setup was quick and straightforward, and that our affordable pricing met your needs.
We truly appreciate your kind words and are very happy to know that our service has helped you and your son stay connected.
Kind regards,
The BetterRoaming Team
Antwoord van BetterRoaming
Dear David,
Thank you for your feedback! We’re happy to hear that your Apple Watch plan is working well and helping you stay connected.
We truly appreciate you choosing BetterRoaming and are always here to support you whenever you need us.
Best regards,
The BetterRoaming Team
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